Note fondée sur 764 évaluations de clients
Écoutez ce qu’en pensent nos voyageurs
3,8 Propreté de la chambre
4,0 Service et personnel
3,9 Confort de la chambre
3,6 État de l’hôtel
avis de clients DE TRAVELOCITY
Écoutez ce qu’en pensent nos voyageurs
par un voyageur
Publié le 13 oct. 2024
No
Commentaires de Gestion de l’hôtel
15 oct. 2024 par Manager, Gestion de l’hôtel
Hello Shirley, We appreciate you taking the time to share your feedback with us. Should you wish to discuss your experience further, please feel free to contact our management team for further assistance.
par un voyageur
Publié le 22 sept. 2024 sur Expedia
Would stay again.
Commentaires de Gestion de l’hôtel
22 sept. 2024 par Wingate Manager, Gestion de l’hôtel
Thank you for sharing your experience. We are pleased you like everything about your stay and we hope to see you soon.
par un voyageur
Publié le 21 sept. 2024 sur Expedia
Location
Commentaires de Gestion de l’hôtel
22 sept. 2024 par Wingate Manager, Gestion de l’hôtel
thank you for taking a moment and doing the survey. We hope you see you again soon
par un voyageur
Publié le 16 sept. 2024 sur Hotels
The front desk attendant was very pleasant and helpful. The bathroom had a used bar of soap on the tub. There was hair on the tub wall.
Commentaires de Gestion de l’hôtel
18 sept. 2024 par Manager, Gestion de l’hôtel
Dear Guest,Thank you for highlighting the excellent service from our front desk team. We appreciate your feedback regarding the cleanliness of the bathroom and will address this with our housekeeping department for future improvements.
par un voyageur
Publié le 15 sept. 2024 sur Hotels
Commentaires de Gestion de l’hôtel
16 sept. 2024 par Manager, Gestion de l’hôtel
Hello Michelle, We're sorry to hear that your experience didn't meet your expectations. Please feel free to reach out to us to discuss any concerns further. We strive to provide excellent service to all our guests.
par un voyageur
Publié le 15 sept. 2024 sur Expedia
Let me start by saying this hotel need to be torn down!! The filthiness that is in this hotel is RIDICULOUS!!! I do want to say the staff was very friendly! I got there the first night and the tv was unplugged and one lamp by the bed. The lamp by the mirror no bulb! I was in a room that is a death trapped!! I had to be careful where I was walked because there were two spots in the floor that was sunken in!! I did not get my room cleaned because I was a stay over! I have been to cheaper hotels and got my room cleaned EVERYDAY!! The bathroom was disgusting!! On the side of the toilet there was what appeared to be menstrual blood!!To top it all there is a slippery part in the middle of bathtub and I fell out of the shower!! If they do not do something about this place they are looking at MANY lawsuits!! I will be looking into this further for legal action! I told the front desk cleark which was the manager Michelle. That this room is going to hurt someone badly her response was she does not look at the rooms everyday! The night clerk could not figure out the tv so had to wait for the maintenance guy the next day! Check out was at 11 I got the hell out of there I didn’t know if Freddie or Jason was going to come out the closet!!
Commentaires de Gestion de l’hôtel
15 sept. 2024 par Wingate Manager, Gestion de l’hôtel
I do apologies for your stay not meeting your expectations. I also want to say you stayed with us for two nights after the first night when we extended your stay your requested to stay in same room instead of moving. Also with the falling in the shower I offer to call 911 and you said no twice. Yes after two night you did bring this to our attention if you would have said something the first night we could have tried to make your stay better. So once again I do apologized for your unhappy stay.
par un voyageur
Friendly staff
Publié le 14 sept. 2024 sur HotelsIt was a great stay. Quiet and the beds were so comfortable. The food was great and clean. The people were so nice, friendly and helpful.
The floors were a bit sticky and dirty.
But the rest of everything made up for it.
Commentaires de Gestion de l’hôtel
16 sept. 2024 par Manager, Gestion de l’hôtel
Hello Dawn, We're thrilled to hear you had a generally positive experience with us! We appreciate your kind words about our comfortable beds, great food, and friendly staff. Your feedback about the floors will be shared with our team for improvement. Thank you for choosing to stay with us, and we hope to welcome you back again soon.
par un voyageur
Publié le 11 sept. 2024 sur Hotels
The rooms are absolutely disgusting!!!! I was given multiple rooms and they were all the same.... mold IN and around the tub, dirt along the baseboards, a/c did not change no matter what setting you put it on, sink clogged, just GROSS! luckily, I had a blanket with me and slept on top of the blankets and use a towel on top of the pillows. I was terrified of rodents so I slept with the light on. this pace should really be torn down. I only stayed one night and waited until I got home to shower and brush my teeth because that place was definitely a no. I definitely should have left and went elsewhere but I will never be back and wouldn’t recommend this hotel to anyone.
Commentaires de Gestion de l’hôtel
13 sept. 2024 par Manager, Gestion de l’hôtel
Dear Guest, We regret to hear about your recent experience at our hotel. Guest feedback is taken seriously, and we apologize that we did not meet your expectations on this occasion. We encourage guests to contact hotel management directly with any concerns during their stay for immediate assistance. Thank you for bringing this to our attention, and we will work to address these issues for the future.
par un voyageur
Publié le 5 sept. 2024 sur Expedia
Excellent place to stay.
Commentaires de Gestion de l’hôtel
7 sept. 2024 par Manager, Gestion de l’hôtel
Hello Margaret,We're delighted to hear that you had a pleasant stay with us. If you have any further feedback or suggestions, please feel free to reach out to our management team directly. We look forward to welcoming you back in the future.
par un voyageur
Publié le 31 août 2024 sur Expedia
Property smells hen you walk in it is not clean, needs new mattresses beds squeak everything was horrible . Do not recommend. I didn’t not stay
Commentaires de Gestion de l’hôtel
31 août 2024 par Manager, Gestion de l’hôtel
Hello Jynesia,We regret to hear about your experience and appreciate your feedback. Your comments will be shared with the relevant teams for review and improvement. If you have any further details to share, please don't hesitate to reach out to our management team directly for further assistance.
