Note fondée sur 779 évaluations de clients
Écoutez ce qu’en pensent nos voyageurs
3,8 Propreté de la chambre
4,0 Service et personnel
3,9 Confort de la chambre
3,6 État de l’hôtel
avis de clients DE TRAVELOCITY
Écoutez ce qu’en pensent nos voyageurs
par un voyageur
Publié le 22 oct. 2024 sur Expedia
Great customer service from desk staff were excellent. Room was in horrible shape moldy dirty tub was terrible sink faucet was leaking at the valve bathroom floor tile was unfinished in the corner bathroom floor was dirty and extremely dirty underneath the vanity when you walk into the room the entrance was dirty looked like maintenance was done repairs and no one cleaned up after they were finished
Commentaires de Gestion de l’hôtel
23 oct. 2024 par Manager, Gestion de l’hôtel
Hello Zefnia, Thank you for sharing your feedback with us. Your comments have been noted and will be addressed with the relevant departments for future improvements. We appreciate you bringing this to our attention for our team to review and correct any issues internally.
par un voyageur
Publié le 21 oct. 2024 sur Hotels
Beds were like boxsprings but to be expected it’s an older hotel
Commentaires de Gestion de l’hôtel
23 oct. 2024 par Manager, Gestion de l’hôtel
Hello Jerad, We appreciate your feedback and value your input on our hotel beds. We strive to offer a variety of comfort options for our guests, including those who prefer firmer mattresses. Your comments will be shared with our team for consideration. Thank you for choosing to stay with us.
par un voyageur
Piss-Poor Experience
Publié le 21 oct. 2024 sur HotelsI stayed at the Wingate by Wyndham Warner Robins for a work trip. Unfortunately, I had to cut my trip short and spoke to the front desk attendant, who said I could get a refund by contacting hotels.com.
However, since then their manager has dodged all of Hotels.com’s attempts to get approval for a refund.
Outside of this, the hotel is unclean, the bed squeaks and buckles, the bathrooms are in poor condition. I would encourage you to look anywhere but here.
Commentaires de Gestion de l’hôtel
22 oct. 2024 par Manager, Gestion de l’hôtel
Hello Jack, We are sorry to hear about your experience. For any concerns regarding refunds, we recommend reaching out to our management directly. We appreciate your feedback regarding the cleanliness and room condition and will address these accordingly to improve our services. Thank you for bringing these matters to our attention.
par un voyageur
Publié le 18 oct. 2024 sur Hotels
Commentaires de Gestion de l’hôtel
19 oct. 2024 par Manager, Gestion de l’hôtel
Hello Gerald,We are delighted to hear that you had a fantastic experience during your stay with us! Please feel free to reach out if you have any suggestions or feedback to share. We hope to welcome you back soon for another enjoyable visit!
par un voyageur
Publié le 16 oct. 2024 sur Expedia
Service at check in is nice. But the room is too outdated with torn curtain sheets, worn to the inner metal core bath tub, no facial tissue box in bath room. This property location is nice but the room/building needs serious renovation/improvement.
Commentaires de Gestion de l’hôtel
18 oct. 2024 par Manager, Gestion de l’hôtel
Hello Long,Thank you for sharing your feedback with us. We appreciate your kind words regarding our check-in service. We take all guest comments seriously and have forwarded your concerns to our management team for their review. Your insights will help us in our ongoing efforts to enhance the guest experience.
par un voyageur
Awesome hotel
Publié le 15 oct. 2024 sur HotelsThe room was very spacious. The only issue I had was there were no cups in the bathroom for rinsing after brushing teeth. I had to go to the coffee area and use coffee cups.
Commentaires de Gestion de l’hôtel
17 oct. 2024 par Manager, Gestion de l’hôtel
Dear Guest,We appreciate your feedback regarding the spacious room. We apologize for any inconvenience regarding the cups in the bathroom and have noted your comments for future improvements. We hope this issue did not detract too much from your overall stay experience.
par un voyageur
Publié le 13 oct. 2024
No
Commentaires de Gestion de l’hôtel
15 oct. 2024 par Manager, Gestion de l’hôtel
Hello Shirley, We appreciate you taking the time to share your feedback with us. Should you wish to discuss your experience further, please feel free to contact our management team for further assistance.
par un voyageur
Publié le 11 oct. 2024 sur Expedia
This was the most disgusting property I have ever stayed in. It was falling apart (holes in the ceiling and tiles missing from the bathroom floor), dirty (mold) and unsafe. Had we not been evacuating for Hurricane Milton, we would have left immediately. Unfortunately, there weren't any hotel rooms within two hours available. Only stayed one night and then drove two hours north to find a property that was safe for my 90 year old mother.
Commentaires de Gestion de l’hôtel
13 oct. 2024 par Manager, Gestion de l’hôtel
Hello Carolyn,We are sorry to hear about your experience. Guest safety and comfort are our top priorities, and we take all feedback seriously. We recommend contacting management directly to address any concerns you encountered during your stay. Your feedback will help us improve the quality of our services for future guests.
par un voyageur de Christchurch
Publié le 11 oct. 2024 sur Expedia
I stay eight nights and there was no room service so you have to go to reception and get your own towels and shampoo conditioner etc if you run out which is different
Commentaires de Gestion de l’hôtel
12 oct. 2024 par Manager, Gestion de l’hôtel
Hello phil,We apologize for any inconvenience you experienced during your stay. Our team appreciates your feedback and will work continuously to improve our services and ensure a seamless experience for our guests. Please feel free to reach out to our management team with any further concerns or suggestions for future stays.
par un voyageur
Old but renovating?
Publié le 9 oct. 2024 sur HotelsOld and undergoing renovations. No ice but two new ice machines are waiting for more equipment.
The bathroom was dirty around the toilet and the room was dirty in the corners.
In the lobby there were soiled corners of some of the lobby furniture.
Staff was cordial. Only stayed one night. The hotel asks all guests at check in to sign a behavior agreement which was odd.
We paid twice as much as it was worth iIMO.
Commentaires de Gestion de l’hôtel
12 oct. 2024 par Manager, Gestion de l’hôtel
Hello Daniel, We appreciate your detailed feedback and regret to hear about the inconveniences you faced during your stay. Your comments will be shared with the management for further improvement. Feel free to reach out to our team directly with any outstanding concerns you may have.
