Note fondée sur 500 évaluations de clients
Écoutez ce qu’en pensent nos voyageurs
3,9 Propreté de la chambre
3,9 Service et personnel
3,9 Confort de la chambre
3,8 État de l’hôtel
avis de clients DE TRAVELOCITY
Écoutez ce qu’en pensent nos voyageurs
par un voyageur
Publié le 15 sept. 2024 sur Expedia
Pretty nice place but issues with A/C. Arcade was very hot and humid, did not seem to have A/C running. Family had rented villas and one had broken A/C and the other did not work well. Rooms in the lodge had been updated with laminate flooring instead of carpet since we last stayed there and was nice.
par un voyageur
Publié le 12 sept. 2024 sur Expedia
i love this indoor water park it was so nice
par un voyageur
Publié le 8 sept. 2024 sur Hotels
par un voyageur
Publié le 7 sept. 2024 sur Expedia
par un voyageur
It was not as great as we hoped it would be.
Publié le 2 sept. 2024 sur HotelsWe booked for two rooms thru Hotels.com but when we went to check in, the hotel was told one resorvation, so they only had one room. The manager, Teresa and her assistant, Hunter were very nice and helpful and got a second room ready for us. The room with the balcony was nice but the other room, was disgusting. When my brother and sister-in-law went to tuck their granddaughters in, there was curly black hair in both of the beds. They gave her clean sheets and said here, you can make the bed. Then in the morning, she went to take a shower and the tub wouldn't drain. Next we decided to go to their restaurant for breakfast just because it was convenient. There was one girl hosting, waitressing and bussing tables. We were the second table to come in and had to wait over a hour for our food which was not that good. They only offer 5 items on the menu and nun off it was that hard to make. (Pancakes, eggs with bacon and sausage and potato pancakes, breakfast quasadia, croissant sandwich, or corned beef hash which was not corned beef hash. It was hash browns with strings of corned beef laying on it.) It is really to bad because this is a beautiful place and has a lot of potential. Just needs better management.
par un voyageur
Publié le 2 sept. 2024 sur Hotels
par un voyageur
Publié le 28 août 2024 sur Expedia
Nice that the rooms have been updated but cleaning could be better so we dont find clumps of dark hairs below the sink when were both blondes. The i door/ourdoor hot tub was disgusting with dirt all along the floor. The ourside jets did not work. Clearly the tile and rock areas that are missing or cracked need to be replaced. Great service at the front desk and pub.
par un voyageur
Publié le 27 août 2024 sur Expedia
The property needs updates .. the pool and water park is nice and very toddler friendly but the VILLAS are disgusting we may try the hotel sometime but I spent $800 on a villa and it was disgusting the floor was very dirty our feet turned black from walking from the front to the bathroom area the beds are very uncomfortable feels like you are sleeping on a box spring only and the linens had stains and smell to them the whirlpool tub was disgusting I filled the tub and emptied it before getting in and it had dead skin and like black sludge come out of it and the kitchen was gross there was grease all over the stove and oven was smoking .. the blinds had food all over them and the couches had a terrible odor .. definitely needs better house keeping and more educated staff .. no one knew anything we were checked in late .. check in time was 4 we didn’t get in til 5 due to hosue keeping there were no golf carts left and NO TOWELS for the pool area and it was not even BUSY ! we saw maybe 10 people in the pool area this hotel and resort could be SO MUCH BETTER if they had more staffing and better house keeping ! Or maybe pay your employees more so they do a better job ?!
par un voyageur
Would definitely stay again
Publié le 9 août 2024 sur HotelsGreat waterpark, something for everyone. Love the lazy river and wave pool. Staff was very attentive and friendly. I would bring your own towels because they were out one day. Beds were very comfortable.
par un voyageur
Publié le 8 août 2024 sur Hotels
