Ratings based on 955 Guest Reviews
Hear it directly from our travellers
3.9 Room cleanliness
4.2 Service & staff
3.9 Room comfort
3.5 Hotel condition
TRAVELOCITY GUEST REVIEWS
Hear it directly from our travellers
by A traveller
Posted Sep. 24, 2024 on Expedia
Comment from Hotel Management
Sep. 25, 2024 by Allison, Hotel Management
Thanks for the amazing review Tim! Please feel free to let us know if there was anything more we could have done to make your stay more enjoyable.
by A traveller
Posted Sep. 21, 2024 on Expedia
Comment from Hotel Management
Sep. 22, 2024 by Allison, Hotel Management
Thank you for the excellent review Chad!
by A traveller
Posted Sep. 16, 2024 on Hotels
Comment from Hotel Management
Sep. 17, 2024 by Allison, Hotel Management
Thank you for the outstanding review Cassie!
by A traveller
Posted Sep. 16, 2024 on Hotels
The room was pretty tattered and worn out. Time for a remodel. The hot tub, steam shower, treadmill, and weight machine were all out of order
Comment from Hotel Management
Sep. 17, 2024 by Allison, Hotel Management
Sorry to hear about your stay Robert. Your concerns are being pushed forward to the correct departments for review. We appreciate your feedback.
by A traveller
Posted Sep. 10, 2024 on Expedia
Comment from Hotel Management
Sep. 12, 2024 by Allison, Hotel Management
Thanks for the great review Ben!
by A traveller
Posted Sep. 9, 2024 on Expedia
They got a room wrong. The pullout bed was broken the sheets had stains on them and it smelled like dead fish
Comment from Hotel Management
Sep. 12, 2024 by Allison, Hotel Management
Thank you for leaving us feedback Kevin. It looks as though your review isn't attached to a reservation, so we are having a hard time investigating the issues you've experienced. Please feel free to contact us with your reservation details so we can get any problems resolved.
by A traveller
Posted Sep. 8, 2024 on Hotels
This is an older outdated hotel in need of updating. Staff was friendly and helpful. The rooms were reasonably clean, but the lobby and public area were dumpy.
I might stay here again for a quick trip, but I'd look around for better properties first.
Comment from Hotel Management
Sep. 12, 2024 by Allison, Hotel Management
Thanks for the feedback Charles. Your concerns are being pushed forward to the correct departments for review.
by A traveller
Posted Sep. 7, 2024 on Hotels
Comment from Hotel Management
Sep. 12, 2024 by Allison, Hotel Management
Sorry to see that you didn't enjoy your stay with us as much as you should have. If there was anything in specific about your stay that we could have done better, please feel free to let us know.
by A traveller
Posted Aug. 31, 2024 on Expedia
Comment from Hotel Management
Sep. 7, 2024 by Allison, Hotel Management
Sorry to see that you didn't enjoy your stay Andrew. It looks like your review isn't attached to a verified Expedia Reservation, so we are having trouble getting to the bottom of any inconveniences you may have experienced. Please feel free to contact us about the dates you stayed and whatever issues may have affected the rating you've given us so we can solve whatever problems there may be.
by A traveller
Posted Aug. 30, 2024 on Expedia
This was by far the worst hotel I've ever stayed at. I took my 2 daughters and 4 year old granddaughter to the beach for the night. I paid way too much for this room. The hot tub was broken and the pool was filthy. Online it stated that there were 2 queen beds in the room but when we arrived they were definitely not queen beds. So, at about 10:30pm I'm getting into bed with my daughter and I pull back the sheets and theres a horrible smell. I mean it smelt like someone just wiped their butt all over this bed. So I go to the lobby and tell the guy at the front desk. He says theres no rooms left but he can give me new bedding. At this point what am I to do, so I take the bedding. I go upstairs and strip the bed and the smell gets worse, its the mattress. It was the worst smell ever. So I go back to the lobby, and tell him its the mattress and that I'm not sleeping on that bed. At this point I'm pretty upset, I've got tired kids and I'm exhausted and frustrated. Especially since this room was so expensive. He then proceeds to tell me that he has a room and he will upgrade me, he had told me on my first trip down that he didn't have any rooms. Never offers a refund or partial refund for the many inconveniences. So I take the new room. We have to pack up all our stuff and move up a floor with a sleepy toddler, not fun. We get to this "upgraded" and there is blood stains all over the floor. I have pictures. The breakfast was not edible either. Do not stay at this Shilo.
