Note fondée sur 908 évaluations de clients
Écoutez ce qu’en pensent nos voyageurs
4,3 Propreté de la chambre
4,2 Service et personnel
4,2 Confort de la chambre
4,1 État de l’hôtel
avis de clients DE TRAVELOCITY
Écoutez ce qu’en pensent nos voyageurs
par un voyageur
Publié le 5 juin 2024 sur Hotels
Commentaires de Gestion de l’hôtel
6 juin 2024 par GM, Gestion de l’hôtel
Dear Philippe. Thank you very much for taking the time to provide us with your rating after your recent stay at The Park Royal Hotel. It’s a pleasure to note and I do hope you that will return and stay with us once again in the near future. Kind regards, Gordon.
par un voyageur
Publié le 30 déc. 2022 sur Hotels
Nous avons beaucoup profité de la piscine et du spa
Commentaires de Gestion de l’hôtel
9 janv. 2023 par S Lawson, Gestion de l’hôtel
Dear EileenThank you for you lovely review Best wishes, Steve - GM
par un voyageur
Good trip
Publié le 9 oct. 2021 sur HotelsGood trip
Commentaires de Gestion de l’hôtel
11 oct. 2021 par Sally Jones, Gestion de l’hôtel
Thanks for staying with us, we appreciate your feedback and hope to see you again in the future.
par un voyageur
Publié le 12 oct. 2019 sur Hotels
Check in un peu particulier. Sourire en option et risque de ne pas avoir de place dans le restaurant car "non réservé à l avance". Compte tenu du prix de la chambre, du standing de l hotel et de l'ancienneté de l achat (été 2019), on s attend a ce qu'ils réservent un minimum de place dans le restaurant pour les clients de l hotel. Ou à ce qu'ils préviennent. A part ça, très bien!
Commentaires de Gestion de l’hôtel
21 oct. 2019 par Sally Jones, Gestion de l’hôtel
Thanks for staying with us, we appreciate your feedback and hope to see you again in the future.
par un voyageur
Publié le 22 sept. 2024 sur Hotels
Commentaires de Gestion de l’hôtel
23 sept. 2024 par GM, Gestion de l’hôtel
Dear Kevin. Thank you very much for taking the time to provide us with your very kind rating after your recent stay at The Park Royal Hotel. It’s a pleasure to note and I do hope you that will return and stay with us once again in the near future. Kind regards, Gordon.
par un voyageur
Park Royal Hotel & Spa
Publié le 22 sept. 2024 sur HotelsVery friendly staff, good food. Large room with plenty of comfortable seating
Commentaires de Gestion de l’hôtel
23 sept. 2024 par GM, Gestion de l’hôtel
Dear Pete. Thank you very much for reviewing your recent stay at The Park Royal Hotel with 5 stars. It’s a pleasure to read your positive feedback about the team, food and your bedroom. I will certainly share your kind comments with the team and we look forward to the pleasure of welcoming you back to stay with us once again in the near future and until then remain with. Kind regards, Gordon.
par un voyageur
Publié le 21 sept. 2024 sur Hotels
Commentaires de Gestion de l’hôtel
23 sept. 2024 par GM, Gestion de l’hôtel
Dear Simon. Thank you very much for taking the time to provide us with your very kind rating after your recent stay at The Park Royal Hotel. It’s a pleasure to note and I do hope you that will return and stay with us once again in the near future. Kind regards, Gordon.
par un voyageur
Publié le 20 sept. 2024 sur Expedia
I made a suite reservation for myself and two other travelers via Expedia and paid suite pricing of over 220 pounds. Upon arrival, I checked in, went to the room and found it was obviously not a suite. I called the front desk and asked if this was a suite and was informed the room was a double. After explaining I paid for and booked a suite I was told they didn’t have any suites available. The agent had no intention of helping me, even after I said we’d have to put one of us on the floor as the bed was very small. I had to ask for a rollaway bed which was provided but let me tell you, my dog sleeps on better. The room was hot, stunk of stale air, had one towel, and the toilet wouldn’t flush. Next day, I asked Expedia to refund me the rate of the suite. I was willing to pay for the double. The hotel said the booking was for a double but as seen by my charge and receipt I paid for a suite. This hotel is a thief and would not refund any of my charge. I am going to contest this charge with my bank and I recommend to anyone traveling through the UK from overseas to avoid this mess of a place they call a hotel.
Commentaires de Gestion de l’hôtel
23 sept. 2024 par GM, Gestion de l’hôtel
Dear Mark. Thank you very much for reviewing your recent stay at The Park Royal Hotel. It is most disappointing to read about your experience with us on this occasion, which was not to the high customer satisfaction level that we strive to achieve for every guest staying with us at The Park Royal Hotel. Whilst I appreciate you made a booking for our Ambassador Suite, I can confirm that your reservation pulled through onto our system as a double bedroom only and had we been provided with confirmation by your kind self that you had indeed booked the Ambassador Suite, I am confident that you would have been allocated such accordingly. I have addressed your constructive feedback with the team so that we can strive to improve our product and service for future guest’s enjoyment and remain with. Kind regards, Gordon.
par un voyageur
Publié le 20 sept. 2024 sur Hotels
The common areas were not very tidy, especially in the staircase corridors (there was a crisp bag and some threads on the floor). The room was very warm and the a/c wasn't working (faulted). Opening the windows didn't create much airflow but certainty increased the noise level as the room backed on a road. There is a lovely view of discarded furniture, pallets and cut down trees....
Commentaires de Gestion de l’hôtel
23 sept. 2024 par GM, Gestion de l’hôtel
Dear D. Thank you very much for reviewing your recent stay at The Park Royal Hotel. We are naturally disappointed to read about your stay with us on this occasion and that your feedback was not brought to our attention at the time, as I am absolutely confident that this could quite easily have been resolved to your complete and entire satisfaction. I do hope you that will return and stay with us once again in the near future and until then remain with. Kind regards, Gordon.
par un voyageur
Publié le 20 sept. 2024 sur Hotels
Commentaires de Gestion de l’hôtel
23 sept. 2024 par GM, Gestion de l’hôtel
Dear Julie. Thank you very much for taking the time to provide us with your kind rating after your recent stay at The Park Royal Hotel. It’s a pleasure to note and I do hope you that will return and stay with us once again in the near future. Kind regards, Gordon.
