Note fondée sur 417 évaluations de clients
Écoutez ce qu’en pensent nos voyageurs
3,9 Propreté de la chambre
4,1 Service et personnel
3,9 Confort de la chambre
3,7 État de l’hôtel
avis de clients DE TRAVELOCITY
Écoutez ce qu’en pensent nos voyageurs
par un voyageur
Publié le 24 août 2024 sur Expedia
Clean room. Pool was fantastic. The parking lot seemed very secure compared to many hotels in which I’ve stayed. Staff was exceptionally pleasant. All in all, would definitely stay again.
Commentaires de Gestion de l’hôtel
30 août 2024 par Brooklyn Blanton, Gestion de l’hôtel
Thank you so much for your fantastic review! We’re thrilled to hear that you enjoyed the clean room, the fantastic pool, and the secure parking lot. It’s great to know that our staff made a positive impression on you as well. We can’t wait to welcome you back for another stay!
par un voyageur
Publié le 19 août 2024 sur Expedia
The lobby area was updated and fairly nice and the staff was very kind, however the room was extremely dated, door to room was damaged, bathroom facilities extremely dated, wall electric plates and switches were discolored from age and flooring very old. Rooms need updated badly and definitely do not match the pictures shown on the booking website.
Commentaires de Gestion de l’hôtel
30 août 2024 par Brooklyn Blanton, Gestion de l’hôtel
Thank you for taking the time to share your feedback. We’re glad to hear you enjoyed the updated lobby and found our staff to be kind. However, we’re sorry to learn that the condition of the room did not meet your expectations and that it didn’t align with the pictures you saw online. We appreciate your comments about the room’s condition and will use your feedback to address these issues with our maintenance team. We hope you’ll consider giving us another chance in the future to provide you with a better experience.
par un voyageur
Publié le 12 août 2024 sur Hotels
Commentaires de Gestion de l’hôtel
15 août 2024 par Brooklyn Blanton, Gestion de l’hôtel
Thank you for taking the time to share your feedback. We’re pleased to hear that you had a positive experience overall. If there’s anything specific that could have made your stay even better, please let us know. We appreciate your input and look forward to welcoming you back in the future.
par un voyageur
Publié le 11 août 2024 sur Expedia
Our room was not clean and had an ant infestation. When we told the front desk they offered to spray chemicals in the room while we were in the room and never offered to move us to a new room
Commentaires de Gestion de l’hôtel
30 août 2024 par Brooklyn Blanton, Gestion de l’hôtel
I’m truly sorry to hear about your experience. This is certainly not the level of cleanliness and service we aim to provide. I apologize for the inconvenience caused by the ant infestation and the response from the front desk. Your feedback is crucial, and we’ll be addressing these issues with our team to ensure they’re handled more appropriately in the future. Please contact us directly if you’d like to discuss this further or if there’s anything we can do to make it right. Thank you for bringing this to our attention.
par un voyageur
Publié le 8 août 2024 sur Expedia
The property definitely needs some updates as far as interior and rooms. The baggage carts were scarce, only two per the entire property. After loading the one I finally found, and starting to push it, one of the vertical posts came out of the bottom and it wouldn't move. The key cards are sketchy. Sometimes they worked, sometimes they didn't. The bathrooms definitely need updating with the fixtures. The tub was old and stained. And the fridge in the room had a freezer that needed defrosting, so staff left it off and water was dripping out of it.
Commentaires de Gestion de l’hôtel
10 août 2024 par Brooklyn Blanton, Gestion de l’hôtel
Thank you for taking the time to share your feedback. We’re sorry to hear that your experience didn’t meet your expectations. Your comments about the updates needed for the interior and rooms are important to us, and we’re actively working on improvements. We’re also addressing the issues with the baggage carts and the key cards to ensure better functionality in the future. We apologize for the inconvenience caused by the bathroom fixtures and the fridge; your input helps us prioritize areas for enhancement. We appreciate your patience and hope to have the opportunity to provide a more comfortable stay on your next visit.
par un voyageur
Publié le 2 août 2024 sur Hotels
Commentaires de Gestion de l’hôtel
5 août 2024 par Brooklyn Blanton, Gestion de l’hôtel
Thank you so much for the fantastic 10 out of 10 rating! We’re thrilled to hear you had such a great experience with us. Your feedback means the world to us and motivates our team to keep delivering exceptional service. We look forward to welcoming you back for another amazing stay!
par un voyageur
Publié le 2 août 2024 sur Hotels
The shower sucked. No pressure and the water was luke warm. The jacuzzi tub was hotter than the shower.
Commentaires de Gestion de l’hôtel
5 août 2024 par Brooklyn Blanton, Gestion de l’hôtel
Thank you for taking the time to share your feedback. I’m sorry to hear that the shower didn’t meet your expectations and that the water temperature was an issue. This isn’t the standard we strive for, and I appreciate you bringing it to our attention. I’ll make sure to pass your comments on to our maintenance team so we can address these concerns. I hope we have the chance to better serve you in the future.
par un voyageur
Publié le 28 juill. 2024 sur Expedia
Room was not clean & very hot. Took all night to cool. No handicap accommodations as requested when called.
Commentaires de Gestion de l’hôtel
28 juill. 2024 par Brooklyn Blanton, Gestion de l’hôtel
Thank you for taking the time to share your feedback. I’m truly sorry to hear that your experience did not meet your expectations. Cleanliness and comfort are top priorities for us, and it’s disappointing to learn that we fell short in these areas during your stay.I also regret that we were unable to accommodate your handicap request. I understand how important these arrangements are, and I apologize for any inconvenience this may have caused.Your comments are valuable, and we’ll be addressing these issues with our team to ensure improvements. We hope you’ll consider giving us another chance in the future to provide you with a better experience.Warm regards,
par un voyageur
Publié le 24 juill. 2024 sur Expedia
Commentaires de Gestion de l’hôtel
26 juill. 2024 par Brooklyn Blanton, Gestion de l’hôtel
Thank you for taking the time to share your feedback. We're glad to hear that there were aspects of your stay that you appreciated, but we're sorry to learn that we didn't fully meet your expectations. Your comments are invaluable to us, and we'll use them to improve our services and ensure a better experience for future guests. If you have any specific suggestions or concerns, please feel free to share them. We hope you'll consider staying with us again in the future.
par un voyageur
Publié le 23 juill. 2024 sur Expedia
Commentaires de Gestion de l’hôtel
15 août 2024 par Brooklyn Blanton, Gestion de l’hôtel
Thank you for taking the time to share your feedback. We’re pleased to hear that you had a positive experience overall. If there’s anything specific that could have made your stay even better, please let us know. We appreciate your input and look forward to welcoming you back in the future.
