Note fondée sur 126 évaluations de clients
Écoutez ce qu’en pensent nos voyageurs
4,9 Propreté de la chambre
4,8 Service et personnel
5,0 Confort de la chambre
4,9 État de l’hôtel
avis de clients DE TRAVELOCITY
Écoutez ce qu’en pensent nos voyageurs
par un voyageur
Majestueux
Publié le 12 mai 2024 sur HotelsTrès bel hôtel, en fait c’est un palais qui mérite bien ses 5 étoiles
Aucun grief sauf peut être les petits déjeuners trop cher ( environ 35 €/personne ) que nous n’avons pas pu prendre car nombreux salons de thé/ café autour de l’hôtel .
Commentaires de Gestion de l’hôtel
13 mai 2024 par Sandra Pietrucha - Guest Relations Specialist, Gestion de l’hôtel
Dear Majestueux,Thank you for your feedback and for choosing to stay with us! We're delighted that you enjoyed the luxurious ambiance of our palace hotel and felt it deserved its 5-star rating. We appreciate your comment about the breakfast pricing, and we'll certainly take it into consideration for future adjustments. It's great to hear that you found alternative options nearby for your dining needs. We hope to have the pleasure of hosting you again in the future!Best regards,
par un voyageur
Publié le 11 sept. 2023 sur Hotels
Bel emplacement au cœur de la ville
Accueil correct
Chambre j avais demandé une suite c était une grande chambre confortable mais avec aucune possibilité de fermer les volets donc plein jour des 4:30
Service petit déjeuner en salle correcte mais choix restreint
Service bar extérieur il faut avoir du temps et les boissons sont servie chaude et un long moment pour recevoir quelques morceaux de glace
Donc un essai d hôtel que je ne recommande pas
Commentaires de Gestion de l’hôtel
18 sept. 2023 par Sandra Pietrucha - Guest Relations Specialist, Gestion de l’hôtel
Dear Serge,Thank you for sharing your thoughts on your recent stay at our hotel. We truly appreciate your feedback, and we're glad to hear that you appreciated our beautiful city-center location and found our reception service to be correct.However, we are deeply sorry to hear about the issues you encountered during your stay. We understand your disappointment with the room, as it did not meet your expectations for a suite and lacked the ability to close the shutters, resulting in unwanted daylight. We genuinely apologize for this oversight, and we will review our room descriptions and ensure they accurately reflect the accommodations.Your feedback about the breakfast service and the outdoor bar service is also noted, and we apologize for any inconvenience you experienced. We'll use your comments to improve these aspects of our service to provide a more enjoyable experience for our guests.If you decide to return, please don't hesitate to contact us directly, and we'll ensure your stay is more in line with your preferences.Thank you for your valuable feedback, and we hope to have the opportunity to welcome you back.Best regards
par un voyageur
Publié le 20 août 2023 sur Hotels
Commentaires de Gestion de l’hôtel
24 août 2023 par Paulina - Front Office Team, Gestion de l’hôtel
Dear XavierThank you for your feedback. For us, the opinion of our Guests is the most important thing, that is why we are very happy that your stay has been great. We hope to see you again very soon!Best regards
par un voyageur de Verwood
Publié le 27 août 2024 sur Expedia
Loved the hotel and our twin room (019) which was very clean and comfy beds.
Very friendly receptionists and couldn't fault the hotel in any way. Had a snack at lunchtime in the bar which was delicious.
Location was so convenient for the Old Town and surrounding area.
An excellent choice for anyone wanting a peaceful oasis right in the middle of Warsaw.
Commentaires de Gestion de l’hôtel
28 août 2024 par Sandra Pietrucha - Guest Relations Specialist, Gestion de l’hôtel
Dear Geraldine,Thank you so much for your wonderful review! We're delighted to hear that you loved your stay with us and enjoyed your twin room. It’s fantastic to know that our reception team made a positive impression and that you found our location convenient for exploring the Old Town and surrounding areas. We're also glad you enjoyed the snack at our bar. We look forward to welcoming you back to our peaceful oasis in the heart of Warsaw in the future!Safe travels, and hope to see you again soon!
par un voyageur
Publié le 27 août 2024 sur Hotels
Commentaires de Gestion de l’hôtel
27 août 2024 par Sandra Pietrucha - Guest Relations Specialist, Gestion de l’hôtel
Dear Carmine,Thank you for such a great score! We can't wait to see you again at Hotel Verte, to improve our service for you to make your stay even better!Best regards,
par un voyageur
Publié le 25 août 2024 sur Hotels
Commentaires de Gestion de l’hôtel
27 août 2024 par Sandra Pietrucha - Guest Relations Specialist, Gestion de l’hôtel
Dear Bard,Thank you for choosing our hotel and for giving us a perfect score! Please remember about us whenever you are next time in Warsaw.Best regards,
par un voyageur
Publié le 21 août 2024 sur Expedia
Amazing in all aspects
Commentaires de Gestion de l’hôtel
22 août 2024 par Sandra Pietrucha - Guest Relations Specialist, Gestion de l’hôtel
Dear Sarah,Thank you so much for your kind words! We're thrilled to hear that you found your stay amazing in all aspects. We look forward to welcoming you back for another wonderful experience soon!Best regards,
par un voyageur
Publié le 19 août 2024 sur Expedia
Commentaires de Gestion de l’hôtel
22 août 2024 par Sandra Pietrucha - Guest Relations Specialist, Gestion de l’hôtel
Dear Roman,Thank you for the perfect rating! We're delighted you had a 5/5 experience with us. We can't wait to welcome you back for another fantastic stay!Best regards,
par un voyageur
Publié le 11 août 2024 sur Expedia
Excelentes instalaciones y habitaciones muy cómodas
Commentaires de Gestion de l’hôtel
14 août 2024 par Sandra Pietrucha - Guest Relations Specialist, Gestion de l’hôtel
Dear Edgar,Thank you for your kind words! We're thrilled to hear that you enjoyed our facilities and found our rooms comfortable. It was a pleasure to have you stay with us, and we look forward to welcoming you back on your next visit! Safe travels!
par un voyageur
Best ever!
Publié le 6 août 2024 sur HotelsOne of my favorite hotels of all time ! Beautiful property with staff that actually remember your name .
Commentaires de Gestion de l’hôtel
6 août 2024 par Sandra Pietrucha - Guest Relations Specialist, Gestion de l’hôtel
Dear Adam,Thank you so much for your kind review! We are delighted to hear that Hotel Verte is one of your favorite hotels of all time. It’s wonderful to know that you enjoyed our beautiful property and that our staff made a lasting impression by remembering your name.We strive to create memorable experiences for our guests, and your feedback reassures us that we are on the right track. We look forward to welcoming you back for another exceptional stay!Best regards,
