Note fondée sur 145 évaluations de clients
Écoutez ce qu’en pensent nos voyageurs
4,9 Propreté de la chambre
4,9 Service et personnel
5,0 Confort de la chambre
4,9 État de l’hôtel
avis de clients DE TRAVELOCITY
Écoutez ce qu’en pensent nos voyageurs
par un voyageur
Majestueux
Publié le 12 mai 2024 sur HotelsTrès bel hôtel, en fait c’est un palais qui mérite bien ses 5 étoiles
Aucun grief sauf peut être les petits déjeuners trop cher ( environ 35 €/personne ) que nous n’avons pas pu prendre car nombreux salons de thé/ café autour de l’hôtel .
Commentaires de Gestion de l’hôtel
13 mai 2024 par Sandra Pietrucha - Guest Relations Specialist, Gestion de l’hôtel
Dear Majestueux,Thank you for your feedback and for choosing to stay with us! We're delighted that you enjoyed the luxurious ambiance of our palace hotel and felt it deserved its 5-star rating. We appreciate your comment about the breakfast pricing, and we'll certainly take it into consideration for future adjustments. It's great to hear that you found alternative options nearby for your dining needs. We hope to have the pleasure of hosting you again in the future!Best regards,
par un voyageur
Publié le 11 sept. 2023 sur Hotels
Bel emplacement au cœur de la ville
Accueil correct
Chambre j avais demandé une suite c était une grande chambre confortable mais avec aucune possibilité de fermer les volets donc plein jour des 4:30
Service petit déjeuner en salle correcte mais choix restreint
Service bar extérieur il faut avoir du temps et les boissons sont servie chaude et un long moment pour recevoir quelques morceaux de glace
Donc un essai d hôtel que je ne recommande pas
Commentaires de Gestion de l’hôtel
18 sept. 2023 par Sandra Pietrucha - Guest Relations Specialist, Gestion de l’hôtel
Dear Serge,Thank you for sharing your thoughts on your recent stay at our hotel. We truly appreciate your feedback, and we're glad to hear that you appreciated our beautiful city-center location and found our reception service to be correct.However, we are deeply sorry to hear about the issues you encountered during your stay. We understand your disappointment with the room, as it did not meet your expectations for a suite and lacked the ability to close the shutters, resulting in unwanted daylight. We genuinely apologize for this oversight, and we will review our room descriptions and ensure they accurately reflect the accommodations.Your feedback about the breakfast service and the outdoor bar service is also noted, and we apologize for any inconvenience you experienced. We'll use your comments to improve these aspects of our service to provide a more enjoyable experience for our guests.If you decide to return, please don't hesitate to contact us directly, and we'll ensure your stay is more in line with your preferences.Thank you for your valuable feedback, and we hope to have the opportunity to welcome you back.Best regards
par un voyageur
Publié le 20 août 2023 sur Hotels
Commentaires de Gestion de l’hôtel
24 août 2023 par Paulina - Front Office Team, Gestion de l’hôtel
Dear XavierThank you for your feedback. For us, the opinion of our Guests is the most important thing, that is why we are very happy that your stay has been great. We hope to see you again very soon!Best regards
par un voyageur
Beautiful-Comfortable-Memorable
Publié le 30 sept. 2024 sur HotelsAmazing stay in Old Town. Warsaw is so much “more” than we ever expected…CLEAN, modern infrastructure, historical-styled architecture, and so many cafe/food choices. We can’t wait to explore more of Poland! Hotel Verte was the perfect choice for its central Old Town location and ambience…such a beautiful, comfortable and memorable hotel.
Commentaires de Gestion de l’hôtel
10 oct. 2024 par Sandra Pietrucha - Guest Relations Specialist, Gestion de l’hôtel
Dear Kathy,Thank you for your fantastic review! We’re thrilled to hear that you had an amazing stay in Old Town and that Warsaw exceeded your expectations. It's wonderful to know that you enjoyed the clean, modern infrastructure alongside the historical architecture, as well as the variety of cafes and food options. We’re delighted that Hotel Verte was the perfect choice for your visit and that you found it beautiful and comfortable. We can’t wait to welcome you back for more adventures in Poland!Best regards,
par un voyageur
Publié le 29 sept. 2024 sur Expedia
Great location near Old Town. Spacious rooms, and very clean. Breakfast had a wide variety of choices. Friendly and helpful staff
Commentaires de Gestion de l’hôtel
10 oct. 2024 par Sandra Pietrucha - Guest Relations Specialist, Gestion de l’hôtel
Dear Elizabeth,Thank you for your wonderful review! We're delighted to hear that you enjoyed our great location near Old Town, as well as the spacious and clean rooms. It's fantastic that you appreciated the variety at breakfast and found our staff friendly and helpful. We look forward to welcoming you back for another great stay!Best regards,
par un voyageur
Publié le 26 sept. 2024 sur Hotels
Todo bien muy bonito hotel
Commentaires de Gestion de l’hôtel
27 sept. 2024 par Sandra Pietrucha - Guest Relations Specialist, Gestion de l’hôtel
Dear Jose Gerardo,Thank you for your kind words! We're glad to hear you had a great stay and enjoyed our hotel. We look forward to welcoming you back soon!Kind regards,
par un voyageur de New york
Publié le 25 sept. 2024 sur Expedia
Extremely sophisticated
Commentaires de Gestion de l’hôtel
27 sept. 2024 par Sandra Pietrucha - Guest Relations Specialist, Gestion de l’hôtel
Dear Zachary,Thank you for your lovely feedback! We’re thrilled to hear you found the hotel to be extremely sophisticated. It’s wonderful to know our ambiance resonated with you. We look forward to welcoming you back for another refined experience!Best regards,
par un voyageur
Publié le 24 sept. 2024 sur Hotels
Staff was excellent. Facility was excellent. KUK restaurant fabulous. Would stay again without question.
Commentaires de Gestion de l’hôtel
27 sept. 2024 par Sandra Pietrucha - Guest Relations Specialist, Gestion de l’hôtel
Dear Ann,Thank you so much for your fantastic review! We're thrilled to hear that you enjoyed your stay and had such positive experiences with our staff and facilities. We're also delighted that you loved dining at KUK restaurant! We can't wait to welcome you back for another wonderful stay.Best regards,
par un voyageur
Publié le 24 sept. 2024 sur Expedia
Céntrico
Commentaires de Gestion de l’hôtel
27 sept. 2024 par Sandra Pietrucha - Guest Relations Specialist, Gestion de l’hôtel
Dear Luz Almendra,Thank you for the 5/5 rating! We're glad you enjoyed our central location and had a great stay. We hope to welcome you back soon!Best regards,
par un voyageur
Publié le 23 sept. 2024 sur Expedia
Commentaires de Gestion de l’hôtel
27 sept. 2024 par Sandra Pietrucha - Guest Relations Specialist, Gestion de l’hôtel
Dear Cynthia,Thank you for the 5/5 rating! We're thrilled you had a great stay and appreciate your positive feedback. Hope to welcome you back soon!Best regards,
