Note fondée sur 881 évaluations de clients
Écoutez ce qu’en pensent nos voyageurs
3,7 Propreté de la chambre
3,7 Service et personnel
3,5 Confort de la chambre
3,5 État de l’hôtel
avis de clients DE TRAVELOCITY
Écoutez ce qu’en pensent nos voyageurs
par un voyageur
Publié le 7 avr. 2024 sur Expedia
Le climatiseur faisait un bruit enorme et dérangeant. Le frigo aussi faisait un cognement qui nous réveillait au milieu de la nuit. Les voisin d’en haut nous ont réveillés en courant dans leur chambre à 6:30 am. Petit déjeuner médiocre (café et barre val nature seulement)
Commentaires de Gestion de l’hôtel
8 avr. 2024 par Hotel Management, Gestion de l’hôtel
Dear Mélanie, Thank you for bringing these issues to our attention. We apologize for not meeting your expectations with our complimentary grab-and-go breakfast and any noise disturbances you encountered during your visit. Your comfort and satisfaction are our priority, and we will address these concerns promptly to ensure a more enjoyable stay for our guests in the future. We appreciate your feedback and will consider it for improvement. We hope to welcome you back for a much better experience.Sincerely,Hotel Management
par un voyageur
Publié le 28 oct. 2019 sur Expedia
Il n'y a pas de déjeuner
Le réfrigérateur faisait un bruit terrible
Mauvaises odeur partout
Commentaires de Gestion de l’hôtel
29 oct. 2019 par Hotel Management , Gestion de l’hôtel
Thank you for your review. We apologize for the odor you experienced while you were here and for the issues you faced with the refrigerator in your room. We would have loved the opportunity to resolve this issue while you were here and would have moved you to another room upon request. We will also follow up with the team to ensure we are doing everything possible to minimize the odor so that our guests are not impacted. Thank you again for being our guest, and we hope you will stay with us the next time you are in our area.
Sincerely,
Hotel Management
par un voyageur
Publié le 7 nov. 2024
par un voyageur
Publié le 2 nov. 2024
Front desk clerk was Very friendly!! There was an issue with the room key machine but she handled it like a seasoned veteran!! GREAT JOB!!!
Commentaires de Gestion de l’hôtel
3 nov. 2024 par Hotel Management , Gestion de l’hôtel
Dear Greg,Thank you for your wonderful feedback! We are thrilled to hear our front desk clerk made such a positive impression and managed the room key issue smoothly. At Extended Stay America, we are committed to providing excellent service, and we look forward to welcoming you back soon!Sincerely,Hotel Management
par un voyageur
Publié le 12 oct. 2024
Staff excellent. Property needs a deep clean.
par un voyageur de Hamden
Publié le 30 sept. 2024
Clean facility, helpful staff, reasonable rates. The bathroom fan was too loud, needed repair. I would stay there again, though.
Commentaires de Gestion de l’hôtel
1 oct. 2024 par Hotel Management, Gestion de l’hôtel
Dear Jeffrey,Thank you for your kind review! We are pleased to hear you enjoyed your stay at Extended Stay America and found the facility clean and the staff helpful. We appreciate your feedback about the bathroom fan and will ensure it is addressed. We look forward to welcoming you back soon!Sincerely,Hotel Management
par un voyageur
Publié le 28 août 2024 sur Expedia
The place was really funky for the cost. Spend the extra $50-$60 to stay in a better spot.
Commentaires de Gestion de l’hôtel
29 août 2024 par Hotel Management , Gestion de l’hôtel
Dear Silas, Thank you for your feedback. We’re sorry to hear that you felt the value of your stay did not meet your expectations. We strive to offer a comfortable experience at a reasonable price, and we regret that we fell short in this instance. Your comments are important to us, and we will be reviewing them with our team to make improvements where possible. We hope you might consider staying with us again in the future.Sincerely,Hotel Management
par un voyageur
Publié le 28 août 2024 sur Expedia
par un voyageur
Publié le 27 août 2024 sur Expedia
Pros
par un voyageur de Mays Landing
Publié le 25 août 2024 sur Expedia
Cheap stay, but low quality. Only good for couples days.
Commentaires de Gestion de l’hôtel
26 août 2024 par Hotel Management, Gestion de l’hôtel
Dear Jeorge, Thank you for your feedback. We understand that while the cost may have been reasonable, the overall experience fell short of your expectations. We strive to offer a comfortable stay and regret that this did not align with your needs. Your input is valuable to us, and we’ll work on enhancing the quality of our accommodations.Sincerely,Hotel Management
