Note fondée sur 883 évaluations de clients
Écoutez ce qu’en pensent nos voyageurs
3,6 Propreté de la chambre
3,7 Service et personnel
3,5 Confort de la chambre
3,5 État de l’hôtel
avis de clients DE TRAVELOCITY
Écoutez ce qu’en pensent nos voyageurs
par un voyageur
Publié le 7 avr. 2024 sur Expedia
Le climatiseur faisait un bruit enorme et dérangeant. Le frigo aussi faisait un cognement qui nous réveillait au milieu de la nuit. Les voisin d’en haut nous ont réveillés en courant dans leur chambre à 6:30 am. Petit déjeuner médiocre (café et barre val nature seulement)
Commentaires de Gestion de l’hôtel
8 avr. 2024 par Hotel Management, Gestion de l’hôtel
Dear Mélanie, Thank you for bringing these issues to our attention. We apologize for not meeting your expectations with our complimentary grab-and-go breakfast and any noise disturbances you encountered during your visit. Your comfort and satisfaction are our priority, and we will address these concerns promptly to ensure a more enjoyable stay for our guests in the future. We appreciate your feedback and will consider it for improvement. We hope to welcome you back for a much better experience.Sincerely,Hotel Management
par un voyageur
Publié le 28 oct. 2019 sur Expedia
Il n'y a pas de déjeuner
Le réfrigérateur faisait un bruit terrible
Mauvaises odeur partout
Commentaires de Gestion de l’hôtel
29 oct. 2019 par Hotel Management , Gestion de l’hôtel
Thank you for your review. We apologize for the odor you experienced while you were here and for the issues you faced with the refrigerator in your room. We would have loved the opportunity to resolve this issue while you were here and would have moved you to another room upon request. We will also follow up with the team to ensure we are doing everything possible to minimize the odor so that our guests are not impacted. Thank you again for being our guest, and we hope you will stay with us the next time you are in our area.
Sincerely,
Hotel Management
par un voyageur
Publié le 7 nov. 2024
par un voyageur
Publié le 2 nov. 2024
Front desk clerk was Very friendly!! There was an issue with the room key machine but she handled it like a seasoned veteran!! GREAT JOB!!!
Commentaires de Gestion de l’hôtel
3 nov. 2024 par Hotel Management , Gestion de l’hôtel
Dear Greg,Thank you for your wonderful feedback! We are thrilled to hear our front desk clerk made such a positive impression and managed the room key issue smoothly. At Extended Stay America, we are committed to providing excellent service, and we look forward to welcoming you back soon!Sincerely,Hotel Management
par un voyageur
Publié le 12 oct. 2024
Staff excellent. Property needs a deep clean.
par un voyageur
Publié le 2 oct. 2024 sur Expedia
First when we were checking in the lady at the front desk was rude and not very helpful. She gave us the two key cards to the room but didn’t activate one of them and the one that was activated was bent. We got upstairs and the door wasn’t opening. The lock on the door gave us a problem every time we tried to open it. When we told the front desk they came up and said we had to put our body into opening the door which rarely worked. When we got in the room it smelled horrible. It smelled very musty and mildewed. The room looked nothing like what I booked. I booked a room with hardwood floors that looked pretty new but when we got there there was a dirty carpet that definitely hasn’t been cleaned in years as you can see the stains and see crumbs in the floor. The bathroom had dirty towels that were waiting for us and the tiniest bottle of shampoo meant for us to share amongst two. The bed was extremely uncomfortable and the pillows were so flat it was like you were just laying your head on the mattress. We only had a half used roll of cheap toilet paper that didn’t even last us until the morning. We tried using using the ac but it didn’t even turn on properly and we only slept 2 hours because of how hot the room got. We tried opening the windows to get rid of the smell and the windows barely opened 1 inch because of the locks on all of them. There was barely enough light in the room to be able to see when sitting in the bed. I’m so disappointed and disgusted. I don’t recommend!
Commentaires de Gestion de l’hôtel
3 oct. 2024 par Hotel Management , Gestion de l’hôtel
Dear Salma, Thank you for your feedback. We sincerely apologize for the issues you encountered during your stay, including the room condition, key card malfunction, and overall comfort. Please know that your experience does not reflect our usual standards, and we will address these concerns immediately with our team. We regret that we fell short of your expectations and appreciate you bringing these matters to our attention. We hope to have the opportunity to improve your experience on your next visit. Sincerely,Hotel Management
par un voyageur de Hamden
Publié le 30 sept. 2024
Clean facility, helpful staff, reasonable rates. The bathroom fan was too loud, needed repair. I would stay there again, though.
Commentaires de Gestion de l’hôtel
1 oct. 2024 par Hotel Management, Gestion de l’hôtel
Dear Jeffrey,Thank you for your kind review! We are pleased to hear you enjoyed your stay at Extended Stay America and found the facility clean and the staff helpful. We appreciate your feedback about the bathroom fan and will ensure it is addressed. We look forward to welcoming you back soon!Sincerely,Hotel Management
par un voyageur
Publié le 28 sept. 2024 sur Expedia
par un voyageur
Publié le 28 sept. 2024 sur Expedia
Room was a bit dirty. Could hear noises from neighboring rooms. Breakfast was a muffin in a package and coffee. Not a breakfast.
Commentaires de Gestion de l’hôtel
29 sept. 2024 par Hotel Management, Gestion de l’hôtel
Dear Shana,Thank you for taking the time to review our hotel. We apologize for not meeting your expectations during your stay. We understand the importance of exceptional guest experiences and regret any inconvenience caused. We will share your feedback with our team to make improvements. Your feedback drives us to enhance our services continuously, and we look forward to another opportunity to show you our commitment to outstanding experiences.Sincerely,Hotel Management
par un voyageur
Publié le 24 sept. 2024 sur Expedia
The front desk clerk was missing when I tried to check in. They showed up after 7 minutes. Once I had to go back down to the desk and again they were missing and I had to wait for them to show up. I also noticed their phone was off the hook.
The place smelled bad inside. There was a bag of trash in the lobby all night. All the hallways also smelled bad and the room smelled bad. There was trash/litter in the hallways. The carpet in the room was stained many places.
The parking lot had signs about management not responsible for breakins to your car.
It was the most gross, smelly, inhospitable, and sketchy hotel I've ever seen. I almost left even though I paid, and slept in my car.
I think I saved $20 from another hotel, the price was $129, and it was NOT worth it. I would have paid more than $20 over, to stay in a place that smelled good, seemed safe, was hospitable, was clean.
USUALLY to me staying in a hotel is like a little vacation and they are nice and hospitable. This felt like a nightmare. I barely slept because I was worried about my car being broken into, my room being broken into, bugs in the room. I slept on top of the covers, fully clothed, with the lights on. And let me be clear, I am the kind of person who camps outdoors, is not easily scared, is not prone to anxiety. I was anxious and uncomfortable and just fell asleep in my clothes above the covers, woke up and used the bathroom and FLED in the morning...
I don't know how this hotel has not been shut down.
Commentaires de Gestion de l’hôtel
24 sept. 2024 par Hotel Management , Gestion de l’hôtel
Dear Michael,Thank you for sharing your experience, and we sincerely apologize for the numerous issues you encountered during your stay. It is unacceptable that you faced delays at check-in, unpleasant odors, and cleanliness concerns. Your feedback regarding the front desk availability and the overall condition of the property is crucial for us to address. We are committed to improving our services and ensuring a safe, welcoming environment for all guests. Your comfort and satisfaction are important to us, and we hope to have the opportunity to provide a better experience in the future.Sincerely,Hotel Management
