Note fondée sur 918 évaluations de clients
Écoutez ce qu’en pensent nos voyageurs
3,9 Propreté de la chambre
4,0 Service et personnel
3,9 Confort de la chambre
3,6 État de l’hôtel
avis de clients DE TRAVELOCITY
Écoutez ce qu’en pensent nos voyageurs
par un voyageur
Publié le 20 oct. 2024 sur Hotels
par un voyageur
Publié le 20 oct. 2024 sur Expedia
After reading bad reviews I contacted front desk to confirm that none of the amenities advertised were available. False advertising! I canceled and they refused refund. Stating non refundable. But they were not providing what they advertised. I will persist with this matter.
par un voyageur
Construction
Publié le 19 oct. 2024 sur HotelsWe were unaware that it was under construction.
par un voyageur
Publié le 17 oct. 2024 sur Hotels
The property is doing renovations on the first floor. The front entrance is blocked off. There’s an alternate entrance on the side of the building, but you can’t see it from the street. Also, the hotel’s sign doesn’t light up at night, so if you’re arriving after sunset, good luck finding it. At check-in, the receptionist was cold and impersonal. She only answered questions that were asked. Our room was on the second floor and it was much better than the first floor. Our room was perfect in condition, comfort and cleanliness. However, we didn’t get any housekeeping services during our three day stay because we hadn’t asked for it in advance-something the receptionist could have told us at check-in.
par un voyageur
Publié le 17 oct. 2024 sur Expedia
par un voyageur
Publié le 17 oct. 2024 sur Expedia
par un voyageur
UNDER CONSTRUCTION! No signage for main entrance!
Publié le 15 oct. 2024 sur HotelsThe hotel is UNDER CONSTRUCTION, with no signage in the parking lot. It was very dangerous, especially for a woman traveling alone on a rainy night. I am not a fearful person, nor am I complainer, but the parking lot was dark and very far from the temporary entrance. There was no signage indicating that the hotel was under renovation prior to my arrival, nor were there signs posted in the parking lot that indicated the hotel was being renovated. More importantly, there were no signs anywhere directing customers to where the temporary entrance was located. I was not about to attempt to walk across the dirty parking lot with my heavy suitcase trying to figure out where to check in. I called the front desk and they were not clear about the entrances. They said all doors were unlocked, which also is not safe for paying customers. I first drove around looking for some indication of where the entrance was. I parked in a handicapped space next to a garbage dumpster. The hotel room was not bad, but the floor was dirty and once I checked in, I washed it with a towel to walk around barefoot. The hallway carpet, which they are replacing. The staff was as pleasant as possible, but I am sure it was not a pleasant experience for them. Also, the sign for the Radisoon was not lit up.The manager will only give a 25% refund, he said, "You have used the facility, and it served the purpose." I can't believe he is in the hospitality business! Shame on him!
par un voyageur
Publié le 15 oct. 2024 sur Expedia
-keys never worked
- smelled like smoke
-consistently had to go to the counter everyday for new keys
par un voyageur
Publié le 14 oct. 2024 sur Expedia
par un voyageur
Publié le 14 oct. 2024 sur Hotels
