Note fondée sur 899 évaluations de clients
Écoutez ce qu’en pensent nos voyageurs
4,3 Propreté de la chambre
4,2 Service et personnel
4,2 Confort de la chambre
4,1 État de l’hôtel
avis de clients DE TRAVELOCITY
Écoutez ce qu’en pensent nos voyageurs
par un voyageur
Publié le 9 juill. 2024 sur Expedia
Calm, not too busy on a monday, perfect for us
Commentaires de Gestion de l’hôtel
17 juill. 2024 par Customer Service, Gestion de l’hôtel
Isabelle, thank you for your wonderful feedback! NYLO Providence Warwick Hotel, Tapestry Collection by Hilton, is delighted to hear that our serene atmosphere suited you perfectly. We hope to welcome you back for another peaceful stay.Best Regards,AMGeneral Manager
par un voyageur
Publié le 3 mars 2023 sur Expedia
Commentaires de Gestion de l’hôtel
29 mars 2023 par Customer Service, Gestion de l’hôtel
Thank you for the excellent rating, Emmanuelle!Our goal is to go above and beyond to ensure our guests have a memorable experience at NYLO Providence Warwick Hotel, Tapestry Collection by Hilton! We look forward to hosting you again soon.Best Regards,AMGeneral Manager
par un voyageur
Hôtel sympa mais isolé
Publié le 12 août 2022 sur HotelsHôtel sympa mais localisation isolée de tout sinon rien à redire convient pour une ou deux nuits
Commentaires de Gestion de l’hôtel
13 août 2022 par Sean R., Gestion de l’hôtel
Thank you for sharing Valerie. We appreciate the review and hope that we will be able to welcome you back again.
par un voyageur de Atlanta
Publié le 23 oct. 2024
I hope this place was in the process of opening. Breakfast and dinner in the restaurant were both sub par. The shower floor was slippery and the controls were very hard to use. The HVAC was loud and blew right on me. After a shower the concrete walks were steamy and water ran onto my suitcase. Having to pay $10 a night to park across the street was absurd. It's the only place in the area, but I doubt I'll return.
Commentaires de Gestion de l’hôtel
24 oct. 2024 par David R - Assistant General Manager, Gestion de l’hôtel
Hello James,Thank you for sharing your thoughts about your recent stay. We sincerely apologize for not meeting your expectations and appreciate your feedback as it helps us improve our services.We are committed to providing a positive experience for our guests, and it’s concerning to hear that we fell short during your visit. Please know that we value your input and are dedicated to making the necessary improvements. We hope you will consider staying with us again in the future so we can provide you with the experience you deserve.
par un voyageur
Publié le 7 oct. 2024
Commentaires de Gestion de l’hôtel
8 oct. 2024 par Customer Service, Gestion de l’hôtel
Susan, thank you for staying with us at NYLO Providence Warwick Hotel, Tapestry Collection by Hilton. We hope to welcome you back soon!
par un voyageur
Publié le 26 août 2024 sur Expedia
Commentaires de Gestion de l’hôtel
27 août 2024 par Customer Service, Gestion de l’hôtel
Gail, thank you for staying with us at NYLO Providence Warwick Hotel, Tapestry Collection by Hilton. We're delighted you enjoyed your experience. Looking forward to welcoming you back!
par un voyageur
Publié le 25 août 2024 sur Hotels
The room had an Industrial design but didn't have to be cold and stark.Only 1 face cloth for 2 guests. Parking wasn't explained well. Had dinner and breakfast. Food was good but servers should have been instructed to tell us beforehand that it was cash or room charge only due to remodeling? Dining esthetic on terrace was fine but inside not so much.
Commentaires de Gestion de l’hôtel
26 août 2024 par Customer Service, Gestion de l’hôtel
Thank you for sharing your feedback. The unique design of the rooms provides a particular charm, and it is noted when it doesn't resonate with all guests. While the parking details sometimes need clarification, the intent is to ensure a smooth arrival process. It's wonderful to hear you enjoyed the food, though some operational hurdles were evident. The dining setup aims to offer a pleasant experience both inside and outside. Your observations are appreciated.
par un voyageur
Publié le 25 août 2024 sur Expedia
Excellent
Commentaires de Gestion de l’hôtel
25 août 2024 par Customer Service, Gestion de l’hôtel
ELHUSSIE, we are thrilled you enjoyed your stay at NYLO Providence Warwick Hotel, Tapestry Collection by Hilton.
par un voyageur
Publié le 24 août 2024 sur Expedia
Overall good stay.
Commentaires de Gestion de l’hôtel
25 août 2024 par Customer Service, Gestion de l’hôtel
Michael, it’s great to know you had a pleasant stay at NYLO Providence Warwick Hotel, Tapestry Collection by Hilton. We hope to welcome you back soon for an even better experience.
par un voyageur
Publié le 19 août 2024 sur Expedia
And the night I checked in for my reservation was down at the lounge having a drink I went back up to the room as I was walking a mouse ran across the hall and into my room I went to the desk told them I need the refund that I was leaving and I had to go find another hotel to stay at for the weekend I was being there for three nights I called Expedia to get a refund and even though the house was in a four-star a five star hotel like they claim it was gonna be I had to give them $299 Cancellation fee on top of what I paid for the room when it’s all said and done I’ll get about $200 back this is completely wrong I should be reimbursed my whole amount because of the conditions if you’d like please get back to me phone number is 239-989-4627 thank you
Commentaires de Gestion de l’hôtel
22 août 2024 par Customer Service, Gestion de l’hôtel
David, the team acknowledges your encounter during your stay and understands how such an experience can be troubling. The hotel team values your feedback and will address the issues raised. For refund inquiries and further assistance, the hotel recommends reaching out directly to the reservation provider.
