Note fondée sur 71 évaluations de clients
Écoutez ce qu’en pensent nos voyageurs
2,2 Propreté de la chambre
3,2 Service et personnel
2,6 Confort de la chambre
1,9 État de l’hôtel
avis de clients DE TRAVELOCITY
Écoutez ce qu’en pensent nos voyageurs
par un voyageur
Publié le 18 août 2024 sur Expedia
filthy, stained pillows and black mold/mildew on the room ceiling
Commentaires de Gestion de l’hôtel
18 août 2024 par Hotel Manager, Gestion de l’hôtel
Dear Jesse,Thank you for sharing your concerns. We apologize for the condition of the pillows and the presence of mould and mildew in your room. Cleanliness and guest comfort are top priorities, and we will take immediate action to address these issues and prevent them from recurring. We hope to welcome you again soon.Sincerely, Hotel Manager
par un voyageur
Publié le 11 août 2024 sur Hotels
Commentaires de Gestion de l’hôtel
13 août 2024 par Hotel Manager, Gestion de l’hôtel
Dear Guest,"Thank you for taking the time to provide your feedback. We understand your disappointment and are sorry for any issues you encountered. Your input helps us enhance our services, and we’d like to discuss your experience further to resolve any outstanding concerns. Please contact us directly."Sincerely, Hotel Manager
par un voyageur
Publié le 11 août 2024 sur Expedia
Let's start in the bathroom: 1 The escutcheons (decorative plates that hide the hole in the wall around the shower and faucet) were hanging pretty far off the wall. 2 Dirty towel was left on the back of the bathroom door. No idea if the ones hanging on the wall were clean or not, they were both folded differently.
Main room: 1 The bedspread was covered with dog hair. 2 While lying in bed, I smelled something funky. I sniffed the sheet and it smelled like wet dog. My daughter found toenail clippings in her sheet (she only had the fitted sheet on her bed, not the top sheet). 3 The AC was loud enough to drown out the road noise. I turned it off to try to get some sleep, but ended up sweating too much and had to turn it back on. 4 The two rooms on either side of us were empty, but at 4:45 AM some people stopped outside our door and had a loud conversation.
Let's talk about the Lobby. The ceiling tiles were very stained from water leaks. Directly over the area where we checked in, there was a pipe wrapped in a towel & a heavy drip into a bucket at our feet.
Pool was closed & it didn't look like it was the right color. The hallways could've used a sweeping. There was a sweatshirt abandoned underneath the stairs, but I think it might have been for the resident cat to cuddle in on cold nights.
This may be a Days Inn & they may be owned by Wyndham, but I didn't see any of the quality I would expect from either of those two names. I'm staying someplace else next time.
Commentaires de Gestion de l’hôtel
14 août 2024 par Manager, Gestion de l’hôtel
Hello Louis, We apologize for the inconveniences you encountered during your stay. Your feedback is valuable and has been forwarded so necessary improvements can be made. Please feel free to reach out to the hotel management for any further assistance or concerns. Thank you for sharing your experience with us.
par un voyageur
Publié le 8 août 2024 sur Expedia
Never have been in a hotel/motel where the bathtub was not clean and shower curtain had black mold on it! Had to use water shoes in the tub to take a shower. Only one towel and face cloth for 2 people. Something was stained on the wall across from the sink. The floor appeared washed and buffed and hair dryer worked but difficult in keeping it from falling into the sink. Would never recommend this place.
Commentaires de Gestion de l’hôtel
8 août 2024 par Hotel Manager, Gestion de l’hôtel
Dear Sharon,Thank you for your feedback. We're glad the floor appeared clean and the hair dryer worked, despite some difficulties. However, we deeply regret the issues you encountered with the cleanliness of the bathtub, shower curtain, and towel provision. Your comments will be addressed with our housekeeping team immediately to prevent this from happening again. We hope to welcome you again soon.Sincerely, Hotel Manager
par un voyageur
Bed bugs beware
Publié le 6 août 2024 sur HotelsThere were bed bugs running ontop of the bed and the top blankets were very dirty and the rooms smelled awful.
Commentaires de Gestion de l’hôtel
7 août 2024 par Manager, Gestion de l’hôtel
Hello Kristina, Thank you for alerting us to a potential pest problem. We are investigating and treating to make sure that this is an isolated incident. I assure you that we have strict guidelines we follow, and cleanliness issues are very important to us and are being addressed immediately with our staff. We are always looking for ways to improve upon the guest experience and I hope you will return to see how we continue to grow and evolve.
par un voyageur
Publié le 2 août 2024 sur Hotels
Commentaires de Gestion de l’hôtel
3 août 2024 par Hotel Manager, Gestion de l’hôtel
Dear Guest,Thank you for your wonderful rating! We're thrilled to hear that you had an exceptional experience during your stay with us. Your satisfaction is our top priority, and we're delighted that we could meet your expectations. We look forward to welcoming you back for another outstanding stay in the future.Sincerely, Hotel Manager
par un voyageur
Don’t do it, just don’t.
Publié le 16 juill. 2024 sur HotelsWe sweat so much it was insane! We sweat for six hours before the room cooled off! One washcloth for two people, no soap, not enough pillows, 6 channels (antenna). 85 sanitary grade. No thanks
Commentaires de Gestion de l’hôtel
17 juill. 2024 par Hotel Manager, Gestion de l’hôtel
Dear Svott,Thank you for sharing your feedback with us. We apologize for the discomfort you experienced during your stay. We strive to provide a comfortable and pleasant environment for all our guests, and we regret that we fell short of meeting your expectations. Your comments will be shared with our team to ensure we improve our services moving forward. We hope to welcome you back. Sincerely, Hotel Manager
par un voyageur
Publié le 8 juin 2024 sur Hotels
Commentaires de Gestion de l’hôtel
9 juin 2024 par Manager, Gestion de l’hôtel
Hello robert,We're sorry to hear that your stay wasn't up to expectations. Please feel free to reach out to us with any feedback you may have so we can address any issues.
par un voyageur
Publié le 5 juin 2024 sur Hotels
Dirty
Commentaires de Gestion de l’hôtel
6 juin 2024 par Manager, Gestion de l’hôtel
Dear Guest,We are sorry to hear about your experience and appreciate your feedback. We strive to maintain high cleanliness standards and will address this issue with our team immediately. Thank you for bringing this to our attention.
par un voyageur
Publié le 2 juin 2024 sur Hotels
Kids running wild with shopping carts no supervision. I think they were owners kids. Pool not open. Flooring in unit moved as you walked in it. Bathroom door upo big would not close. Dirty tub.
Commentaires de Gestion de l’hôtel
3 juin 2024 par Manager, Gestion de l’hôtel
Hello Sally, We are sorry to hear about your experience. Please reach out to our management team directly to discuss your concerns further. We appreciate your feedback as it helps us improve our services for all guests.
