Note fondée sur 878 évaluations de clients
Écoutez ce qu’en pensent nos voyageurs
4,2 Propreté de la chambre
4,2 Service et personnel
4,3 Confort de la chambre
4,0 État de l’hôtel
avis de clients DE TRAVELOCITY
Écoutez ce qu’en pensent nos voyageurs
par un voyageur
Mauvais
Publié le 2 août 2022 sur HotelsPas digne d’un doubletree, marque que j’aime bien en général.
L’hôtel est vieux, la clim fait un bruit de tracteur quand elle marche… le petit dej est mauvais.
Il faut attendre la navette aéroport plus de 30mn …
Bon point a l’accueil qui a fait son maximum pour régler les problèmes de me changer au final de chambre à 22h après 4h d’essais infructueux pour réparer la clim
Commentaires de Gestion de l’hôtel
4 août 2022 par Scott Ward, GM, DoubleTree Wash D.C.-Crystal City, Gestion de l’hôtel
Dear Mauvais,
We truly appreciate your visit. We pride ourselves on offering signature experiences, so I apologize for the missteps you encountered. We’re always seeking out ways to improve our guests’ experience, and feedback like this helps us do this, so I appreciate you sharing this with us. We would love nothing more than to have another chance to deliver to you a truly memorable and impeccable experience.
Regards,
Scott Ward, GM
par un voyageur
Publié le 18 avr. 2022 sur Expedia
Bien situé, à proximité de tout! Le personnel était très accueillant et avenants. Les chambres auraient besoin d’une cure de rajeunissement!
Commentaires de Gestion de l’hôtel
19 avr. 2022 par Scott Ward, GM, Gestion de l’hôtel
Thank you Nancy! It was a pleasure to be of service! I'm so pleased to hear that you had an enjoyable stay and that our staff provided excellent customer service. Thank you for taking time to review your visit and kind rating. We hope you will stay with us again soon!
Warm regards, Scott Ward, GM
par un voyageur
Publié le 2 nov. 2024
Expensive and not many amenities without additional chargws.
Commentaires de Gestion de l’hôtel
4 nov. 2024 par Stephanie Voutselakos, GM, Gestion de l’hôtel
We provide first-rate service and ensure you have everything you need for a successful vacation or business visit. It’s disappointing to read that you felt a measure of frustration with costs and that this may have detracted from the true serene, stress-free experience we aim to deliver. While we appreciate pricing will always be a sensitive subject, we do feel that our rates reflect the value of the whole experience, including all elements of your stay and the exceptional levels of service from our team. They are also commensurate with similar establishments in our area. Despite this, we do hope we shall have an opportunity to welcome you back in the future, where you will find another warm welcome awaits.Regards, Stephanie Voutselakos, GM
par un voyageur
Publié le 25 oct. 2024
😊
Commentaires de Gestion de l’hôtel
30 oct. 2024 par Stephanie Voutselakos, GM, Gestion de l’hôtel
Your excellent rating has truly made our day! We cannot thank you enough for your 5-star feedback, as it serves as a testament to our commitment to creating remarkable experiences for our valued guests. We cherish your satisfaction and loyalty, and we are already eagerly preparing to welcome you back for another extraordinary stay, where we'll strive to surpass all your expectations.Regards, Stephanie Voutselakos, GM
par un voyageur de district heights
Publié le 5 oct. 2024
Parking rates are insanely high
Commentaires de Gestion de l’hôtel
6 oct. 2024 par Stephanie Voutselakos, GM, Gestion de l’hôtel
We are incredibly grateful for your glowing rating! It is truly rewarding to know that our service and accommodations provided you with a delightful experience. We regret that the parking fees caused some frustration and detracted from your overall experience. Our goal is to maintain competitive rates with similar properties in the area. Our team works hard to create a welcoming environment for our guests, and your kind words will be shared with them. We look forward to the pleasure of having you back with us soon!Regards, Stephanie Voutselakos, GM (Human Written)
par un voyageur
Publié le 17 août 2024
Commentaires de Gestion de l’hôtel
19 août 2024 par Stephanie Voutselakos, GM, Gestion de l’hôtel
We truly appreciate your wonderful rating! It's fantastic to hear that your stay with us was memorable. Providing top-notch service is our priority, and we're thrilled that you experienced it firsthand. Thank you once more, and we can't wait to have you back with us soon!Regards, Stephanie Voutselakos, GM
par un voyageur
Publié le 5 août 2024 sur Expedia
Ridiculously high prices for breakfast $28, to have a microwave in room $25, parking $40 , and there was no pool which was why I chose this hotel. I saw pictures of a beautiful pool taken 6 months ago shown when I looked up the hotel. NO POOL!! I will not use Expedia again to book a hotel.
Commentaires de Gestion de l’hôtel
9 août 2024 par Stephanie Voutselakos, GM, Gestion de l’hôtel
We provide first-rate service and ensure you have everything you need for a successful vacation or business visit. I't’s disappointing to read that you felt a measure of frustration with costs and that this may have detracted from the true serene, stress-free experience we aim to deliver. While we appreciate pricing will always be a sensitive subject, we do feel that our rates reflect the value of the whole experience, including all elements of your stay and the exceptional levels of service from our team. They are also commensurate with similar establishments in our area. Despite this, we do hope we shall have an opportunity to welcome you back in the future, where you will find another warm welcome awaits.Regards, Stephanie Voutselakos, GM
par un voyageur de Suffolk
Publié le 5 août 2024 sur Expedia
No AC in hallway in SOUTH TOWER. It’s as if they don’t care about ventilation what so ever since that’s where they put 3rd rate party guest
Commentaires de Gestion de l’hôtel
9 août 2024 par Stephanie Voutselakos, GM, Gestion de l’hôtel
I'm disappointed to learn that your experience with us was not the unforgettable one we aimed for. We aim to exceed your expectations at every turn - with world-class service, sparkling clean rooms, and truly memorable experiences. Our team is our strongest asset, and we take pride in their ability to quickly fix any issues so that our guests can get back to their beautiful and inspiring hotel experience. We highly value your feedback, and our management will evaluate your stay with the utmost care and attention. I sincerely apologize for our failure to live up to our promise. I hope you will allow us the chance to make it up to you in the future.Regards, Stephanie Voutselakos, GM
par un voyageur
Publié le 4 août 2024 sur Expedia
Commentaires de Gestion de l’hôtel
31 août 2024 par Stephanie Voutselakos, GM, Gestion de l’hôtel
We appreciate your high rating! Your feedback inspires us and reflects the hard work we put into creating memorable experiences. We're pleased you enjoyed your stay and look forward to your next visit.Regards, Stephanie Voutselakos, GM
par un voyageur
Publié le 3 août 2024 sur Expedia
Commentaires de Gestion de l’hôtel
5 août 2024 par Stephanie Voutselakos, GM, Gestion de l’hôtel
Your amazing rating made our day! We're delighted that your stay was memorable. Providing high-quality service is our top priority, and we're glad it shone through. We can't wait to welcome you back for another exceptional stay!Regards, Stephanie Voutselakos, GM
