Ratings based on 392 Guest Reviews
Hear it directly from our travellers
4.5 Room cleanliness
3.6 Service & staff
4.0 Room comfort
4.5 Hotel condition
TRAVELOCITY GUEST REVIEWS
Hear it directly from our travellers
by A traveller from Washington
Posted Oct. 17, 2024 on Expedia
I had a great experience here beautiful building the access to the building and parking it's just a little bit hideous outside of those two things which one can forgive the parking but the access to the building to put in the code the elevator in the front door it's just tedious maybe they can come up with a better system maybe a fob or something but outside of that it was a great experience and I'll do it again
Comment from Hotel Management
Oct. 21, 2024 by The GLS Customer Care Team, Hotel Management
Thank you, Benedicta! We're delighted to hear you had a great experience and appreciated the beautiful building. We appreciate your feedback about the access system and will consider your suggestions for improvement. We're looking forward to welcoming you back for another stay!
by A traveller
Posted Oct. 15, 2024 on Expedia
This property was so clean and comfortable. The only issue we had was the television remote controls were not operating properly. Could not adjust volume. Bummer.
Comment from Hotel Management
Oct. 15, 2024 by The GLS Customer Care Team, Hotel Management
Thank you for your review, Auria! We're pleased you found the room easily accessible and family-friendly. We appreciate your feedback regarding the smell on the 3rd floor and will address this to ensure a fully smoke-free environment for all guests. We hope to welcome you back for another great stay!
by A traveller
Posted Oct. 14, 2024 on Hotels
Comment from Hotel Management
Oct. 14, 2024 by The GLS Customer Care Team, Hotel Management
Thank you, Yeon! We’re pleased to receive a perfect rating from you! We look forward to welcoming you back for another fantastic stay!
by A traveller
Posted Oct. 14, 2024 on Expedia
The apartment has everything we needed (after we found out from the doorman who to call to get bedding for the pullout). The building is mostly apartments, without some of the same services as a hotel. The apartment was relatively spare. The furniture apolstery was dirty dusty filthy but otherwise things were clean. The apartment was quite roomy.
Comment from Hotel Management
Oct. 14, 2024 by The GLS Customer Care Team, Hotel Management
Thank you for your feedback, Ellenora! We're glad the apartment met your needs and that you found it roomy. We apologize for the issues with the furniture upholstery and appreciate you bringing it to our attention. Your input helps us improve, and we hope to better your experience during your next stay!
by A traveller
Posted Oct. 14, 2024 on Expedia
Comment from Hotel Management
Oct. 14, 2024 by The GLS Customer Care Team, Hotel Management
Thank you, Kathryne! We're delighted to hear you had a perfect stay. We hope to welcome you back soon!
by A traveller
Posted Oct. 12, 2024 on Expedia
Everything was on point
Comment from Hotel Management
Oct. 14, 2024 by The GLS Customer Care Team, Hotel Management
Thank you, Jennifer! We're pleased to hear everything was perfect during your stay. We hope to welcome you back again soon!
by A traveller
Posted Oct. 7, 2024 on Hotels
staying here as a long term rental. The accommodations are nice and comfortable. But the communication with the company is horrendous. This is not a standard hotel, there is no staff on site (you are in an apartment building). That’s fine but when you call for any assistance it takes forever to get them to respond/react.
Also the key code is super annoying. Tip: Download the latch app and call and ask them to enable it for your stay. then you can unlock the doors with your phone. game changer!
Comment from Hotel Management
Oct. 7, 2024 by The GLS Customer Care Team, Hotel Management
Thank you for your feedback, Scott! We’re glad to hear you find the accommodations comfortable. We apologize for the communication issues you've experienced and will work on improving our response times.
by A traveller
Posted Oct. 6, 2024 on Hotels
Comment from Hotel Management
Oct. 7, 2024 by The GLS Customer Care Team, Hotel Management
Thank you, Brian! We’re glad you enjoyed your stay and appreciate your feedback. If there’s anything we can do to earn that extra star next time, please let us know. We hope to see you again soon!
by A traveller
Posted Oct. 4, 2024 on Expedia
Comment from Hotel Management
Oct. 7, 2024 by The GLS Customer Care Team, Hotel Management
We’re sorry to hear about your experience, Mark. Your feedback is important to us, and we’re actively addressing your concerns to prevent them from happening again. Thank you for your patience and understanding as we work to improve.
by A traveller
Posted Oct. 3, 2024 on Hotels
was a cool place right in the heart of things. Hard to figure out how to get in.
Comment from Hotel Management
Oct. 7, 2024 by The GLS Customer Care Team, Hotel Management
We appreciate you staying with us, Patricia! We’re thrilled to hear you enjoyed your stay and loved the central location. We apologize for any confusion with the entrance and will work on improving directions. We hope to welcome you back soon!
