Note fondée sur 903 évaluations de clients
Écoutez ce qu’en pensent nos voyageurs
4,5 Propreté de la chambre
4,5 Service et personnel
4,4 Confort de la chambre
4,4 État de l’hôtel
avis de clients DE TRAVELOCITY
Écoutez ce qu’en pensent nos voyageurs
par un voyageur
Publié le 5 mai 2022 sur Expedia
Chambre confortable et propre.
Commentaires de Gestion de l’hôtel
6 mai 2022 par milbel, Gestion de l’hôtel
Noemie-
Thank you so very much for the great review! We are so glad to hear that you enjoyed our property as well as the National Harbor area! Looking forward to your return- at the Hampton Inn and Suites National Harbor!
par un voyageur
Publié le 15 sept. 2019 sur Expedia
There were no recycling in the whole building, which is bewildering in these days and age.
There were no vegan option available in the breakfast menu.
Personnel would leave the lights on after they left, which would stay on until we arrived (huge waste of energy).
For 2 days, we left a dirty towel on the floor, but there were not picked up by the cleaning crew even though that was what the sign said to do.
Commentaires de Gestion de l’hôtel
18 sept. 2019 par Caity, AGM, Gestion de l’hôtel
Thank you for giving us feedback on your recent stay. We will use this as a training tool and conversation starter to see how we can improve for the future. We look forward to another opportunity to serve you in the future.
par un voyageur
Publié le 8 nov. 2024
Commentaires de Gestion de l’hôtel
8 nov. 2024 par Lee, Gestion de l’hôtel
Thank you so much for your feedback, we greatly appreciate it and look forward to your return here with us at The Hampton Inn and Suites National Harbor.
par un voyageur
Publié le 2 nov. 2024
I discovered a bug in my bed while staying at the hotel. I promptly reported the issue to the front desk and the housekeeping manager was brought in to address it. Unfortunately, instead of providing a thorough cleaning or offering an alternative room the manager offered only complimentary parking and was presented as a “take it or leave it” option. This response not only failed to address the immediate concern but also left me feeling unsupported and uncomfortable. Due to the lack of adequate response, I made the decision to check out a day early and booked alternate accommodations at my own expense.
In an attempt to escalate the issue, I obtained the contact information for the regional manager and left a detailed voicemail. Despite my outreach, I have not received any acknowledgment or response which further underscores the lack of support at various levels of management.
Given the unsatisfactory experience and lack of response from staff I can not recommend this hotel to anyone.
Commentaires de Gestion de l’hôtel
4 nov. 2024 par Lee, Gestion de l’hôtel
Hello good afternoon, I am very sadly apologetic about this situation. I would like to inform you that we take any and every situation like this very serious. I don't know whom you spoke with but now this has got to my attention I will make sure to pass this along to the right person for you. We want to make sure and assure that all of our guests get the best service and are very comfortable during your stay here with us at the Hampton inn and Suites National Harbor and this isn't acceptable in no way. So, we are going to do our parts on this end to make sure that we get this situation further handled for you. In the meantime, I do want to thank you for your feedback on this matter. Someone will reach out to you sooner than later.
par un voyageur
I will stay here again.
Publié le 20 oct. 2024 sur HotelsThe staffs were friendly and helpful.
Commentaires de Gestion de l’hôtel
22 oct. 2024 par Lee, Gestion de l’hôtel
Thanks so much for your feedback we greatly appreciate it. We are very pleased to know that your stay here with us was great. we look forward to having you back here at The Hampton Inn and Suites National Harbor.
par un voyageur
Publié le 17 oct. 2024 sur Expedia
The only thing was house keeping was terrible and the parking was not connected to hotel charged extra
Commentaires de Gestion de l’hôtel
17 oct. 2024 par Lee, Gestion de l’hôtel
Hello we are sorry to hear about your experience with us here at the Hampton Inn and Suites.We hope that you expressed these concerns to the staff on duty so that we can assure your happy during your stay. we hope to have you back again with a better experience then before from the staff here at the Hampton Inn and Suites National Harbor
par un voyageur
Publié le 17 oct. 2024 sur Expedia
Commentaires de Gestion de l’hôtel
17 oct. 2024 par Lee, Gestion de l’hôtel
Thank you so much for your feedback. We greatly appreciate it. We are happy to hear that you enjoyed your stay with us here at the Hampton Inn and Suites National Harbor. We look forward to seeing you again. Meanwhile from the staff here, safe travels to you and yours until next time!
par un voyageur
Publié le 16 oct. 2024 sur Expedia
This hotel need to update the rooms and hall way. But its ok for now.
Commentaires de Gestion de l’hôtel
16 oct. 2024 par Lee, Gestion de l’hôtel
Thanks so much for your feedback, and opinion, we greatly appreciate it. While we're in the process of doing remodeling. We do apologize that it wasn't done during your stay. We look forward to having you come back in the future to stay here at The Hampton Inn and Suites National Harbor with us and hope your stay is better the next time around.
par un voyageur de Edgewater
Publié le 16 oct. 2024 sur Expedia
The beds are super hard and the hotel needs a little work.
Commentaires de Gestion de l’hôtel
16 oct. 2024 par Lee, Gestion de l’hôtel
Good morning, thank you for your feedback. We are sorry to hear that your stay was not what you expected. We are actually in the process of renovating. So we do appreciate your opinion. We look forward to having you visit us again here at The Hampton Inn and Suites National Harbor
par un voyageur
Publié le 15 oct. 2024 sur Expedia
Commentaires de Gestion de l’hôtel
16 oct. 2024 par Lee, Gestion de l’hôtel
Thanks so much for your feedback we appreciate it more than you know. We look forward to servicing you again soon here at The Hampton Inn and Suites National Harbor
