Note fondée sur 804 évaluations de clients
Écoutez ce qu’en pensent nos voyageurs
4,8 Propreté de la chambre
4,7 Service et personnel
4,8 Confort de la chambre
4,7 État de l’hôtel
avis de clients DE TRAVELOCITY
Écoutez ce qu’en pensent nos voyageurs
par un voyageur
Publié le 3 août 2024 sur Expedia
Good Hotel BUT .... you think you have chosen the hotel with the best value for money... well no. when you leave, the hotel presents you with a new invoice for "Amenity fee" which, unlike some hotels that had made you hesitate during your selection, these fees were neither announced nor included in the displayed rate... in the end, the total price is higher than the hotels that you wanted more but were facially more expensive....
if I had known, I would have chosen another hotel...!
par un voyageur
Ne pas hésiter une seconde, hôtel parfait
Publié le 4 sept. 2023 sur Hotelspar un voyageur
Publié le 24 août 2022 sur Expedia
Feels like home, very very kind staff. Fantastic stay. Great room. One of the best I had to experience in this price range.
Commentaires de Gestion de l’hôtel
24 août 2022 par Maggie, Gestion de l’hôtel
Thank you for joining us, we can not wait to welcome you back!
par un voyageur
Publié le 3 févr. 2022 sur Expedia
Lanqualite des infrastructures le service impecable la localisation
Commentaires de Gestion de l’hôtel
3 févr. 2022 par Maggie, Gestion de l’hôtel
Merci pour la gentille critique! S'il vous plaît, revenez nous rejoindre à l'avenir.
par un voyageur
Great location, good value, extremely nice staff
Publié le 11 oct. 2021 sur HotelsEven without a dog, the warm welcome was…well…welcome. Great people work there. The room was very large and all equipments worked. Generous with towels and bath robes. Slippers would have been nice. Great location and a hotel that gives value
Commentaires de Gestion de l’hôtel
12 oct. 2021 par Cristela, Gestion de l’hôtel
Elie, thank you for all of the kind words. We hope to welcome you back soon.
par un voyageur
Publié le 18 nov. 2024
par un voyageur
Publié le 6 oct. 2024 sur Expedia
Everything was great except they charge an additional $30 amenity fee on arrival. If I had known, I would’ve booked a different hotel.
par un voyageur
Big rooms & BAD customer service
Publié le 5 oct. 2024 sur HotelsWe booked two king suite studio rooms at hotel Madera to be the hub of our wedding weekend in DuPont Circle.
Pros: rooms are spacious and clean.
Cons: terrible experience during check-in. Waited until 5 pm to get keys to both rooms, check-in is supposed to be at 3pm. The wait made us late to our own Welcome Dinner. Well in advance, we requested rooms to be on the same floor due to our wedding preparations, they gave us rooms at floor 3 and 9 (not ideal). Manager did not seem apologetic about any of it. Parking is abnormally expensive for the area.
While waiting for our rooms we watched another couple get there to check-in and be denied a room because “it was cancelled 2 hrs prior to their arrival” and “should have gotten the message the hotel sent them”
Had high hopes for this hotel but the careless inadequate customer service left a bad taste in our mouth during the happiest weekend of our lives.
par un voyageur
Publié le 5 oct. 2024 sur Expedia
par un voyageur
Publié le 4 oct. 2024 sur Expedia
I enjoyed the location parking was tough but all in all it was great
