Ratings based on 928 Guest Reviews
Hear it directly from our travellers
3.6 Room cleanliness
3.6 Service & staff
3.5 Room comfort
3.4 Hotel condition
TRAVELOCITY GUEST REVIEWS
Hear it directly from our travellers
by A traveller
Posted Oct. 15, 2024 on Expedia
Comment from Hotel Management
Oct. 17, 2024 by Customer Service, Hotel Management
Nancy, thank you for your feedback. We're glad you chose to stay with us and hope to provide an even better experience next time. If there's anything specific you would like to share, please let us know.
by A traveller
Posted Oct. 14, 2024 on Hotels
Comment from Hotel Management
Oct. 17, 2024 by Customer Service, Hotel Management
Martin, thank you for staying with us at Hyatt Place Washington DC/US Capitol. We appreciate your feedback and hope to welcome you back soon for an even more wonderful experience.
by A traveller
Posted Oct. 13, 2024 on Expedia
My stay at this hotel was completely unacceptable, thanks to the behavior of the receptionist, Jameya Holder. She was shockingly unprofessional, outright refusing to give me a receipt for my stay, something that should be routine. Her aggressive tone and hostile attitude made the entire experience even worse. I’ve never encountered such rude and disrespectful customer service—absolutely disgraceful.
by A traveller
Posted Oct. 12, 2024 on Expedia
I completely hated the gps directions to get to yhos place. It gets you to the front on a busy highwsy with no way or help or explanations as to how to get to the actual place you use to enter and seek valet parking and assistance. Tried the hotel number to ask for directions at a parking lot only to get ignored lno answer. Figured it out myself and found out they dont serve anything but breakfast. It was lare i was going to nearby hospital to be eith family. It was not very lit to see at night at all to get into. They ONLY positive thing was the valet. Worth the cost in DC and he was informative moreso than the concierge.
Comment from Hotel Management
Oct. 14, 2024 by Customer Service, Hotel Management
Sarah, thank you for sharing your insights. The challenges with directions and reaching out for assistance are acknowledged, and the feedback is invaluable in enhancing future experiences. It's good to hear the valet service was helpful and informative. Safe travels to you and your family.
by A traveller
Posted Oct. 12, 2024 on Expedia
It's clean and convenient, 2 mins walk to Metro.
Comment from Hotel Management
Oct. 13, 2024 by Customer Service, Hotel Management
Yu, it's great to know you had a pleasant stay at Hyatt Place Washington DC/US Capitol. The team is pleased that you found the location convenient and appreciated the cleanliness. We hope to welcome you back soon!
by A traveller
Pigeon roosts on windows--a bad idea
Posted Oct. 12, 2024 on HotelsWith such a large window overlooking the DC streets, it was a shame to see so much dirt and bird poop sticking to the glass. Need to wash more often.
Comment from Hotel Management
Oct. 13, 2024 by Customer Service, Hotel Management
Miles, thank you for sharing your experience. The team appreciates your feedback and will look into maintaining the windows more frequently. We hope you enjoyed other aspects of your visit and that you have the opportunity to return in the future.
by A traveller
Posted Oct. 11, 2024 on Expedia
Had a nice cottontail breakfast and it was very clean
Comment from Hotel Management
Oct. 11, 2024 by Customer Service, Hotel Management
Michael, thank you for choosing to stay with us at Hyatt Place Washington DC/US Capitol. We are pleased to hear you enjoyed the breakfast and found our accommodations to be very clean. We hope to welcome you back again soon!
by A traveller from Matthews
Posted Oct. 6, 2024 on Expedia
Terrible, my room didn't work. The air conditioning came to fix it at 10 at night and then at 5 am it turned off again and we couldn't sleep anymore.
Comment from Hotel Management
Oct. 7, 2024 by Customer Service, Hotel Management
Kelly, it is regrettable that there was an issue with the air conditioning during your stay. The hotel team strives to ensure guests have a comfortable experience and they will certainly take your feedback into account to prevent such occurrences in the future. The team appreciates your input.
by A traveller
Posted Oct. 4, 2024 on Hotels
Comment from Hotel Management
Oct. 5, 2024 by Customer Service, Hotel Management
Aaron, we’re delighted you loved your experience at Hyatt Place Washington DC/US Capitol. Thank you for your wonderful rating, and we look forward to welcoming you back soon!
by A traveller
Posted Oct. 3, 2024 on Hotels
Comment from Hotel Management
Oct. 3, 2024 by Customer Service, Hotel Management
Robert, thank you for taking the time to provide a rating. The team aims to ensure every guest has a pleasant experience, and your feedback is essential. We’re eager for another opportunity to exceed your expectations on your next visit.
