Note fondée sur 52 évaluations de clients
Écoutez ce qu’en pensent nos voyageurs
4,2 Propreté de la chambre
3,9 Confort de la chambre
4,0 État de l’hôtel
avis de clients DE TRAVELOCITY
Écoutez ce qu’en pensent nos voyageurs
par un voyageur de Fort Mill
Publié le 19 oct. 2024 sur Expedia
I liked the lively neighborhood around it. It was also pretty easy to drive into DC from there. It was good to have a kitchen, but there are restaurants downstairs too
Commentaires de Gestion de l’hôtel
20 oct. 2024 par Kasa Del Ray Alexandria, Gestion de l’hôtel
Hello Wendy, thank you for sharing your experience with us! We are delighted to hear that you enjoyed the vibrant neighborhood and the easy access to DC from our property. The presence of restaurants downstairs added convenience to your stay. Your feedback is truly valuable to us, and we look forward to hosting you again for another wonderful experience at Kasa. Best regards, Team Kasa
par un voyageur
Publié le 19 oct. 2024
I wanted a kitchen for cooking, but the kitchen was too sparsely furnished with pots and pans and cooking utensils to use it much. Otherwise,the neighborhood was nice...I liked it. Nice to be able to park conveniently without extra cost. I would consider staying there again if i wasn't planning on cooking..
Commentaires de Gestion de l’hôtel
22 oct. 2024 par Kasa Del Ray Alexandria, Gestion de l’hôtel
Hi Susan, thank you for sharing your experience at our property. We regret to hear that the kitchen amenities fell short of your expectations for cooking. We appreciate your positive comments about the neighborhood and parking convenience. Your feedback is valuable to us, and we will use it to improve our offerings. Should you decide to stay with us again, we aim to provide a more comfortable environment for you. Sincerely, Team Kasa
par un voyageur
Great location - rooms are worn
Publié le 6 oct. 2024 sur HotelsGreat location in Del Rey area. Safe with loads of restaurants around. Good parking in back. Easy to get in/out. But … the place is showing its age and lack of maintenance. We changed rooms because the AC wasn’t working, carpet was disgustingly stained the bath was very mildewy. The virtual help desk was on it and they moved us in 5 mins. The second room’s AC was functional and the bath wasn’t filled with mildew but it was still quiet worn on the tables, sink chipped, carpet badly stained, missing handles and draw pulls - all seems like thing the management company doesn’t care to address in order to maximize profit. The onsite cleaners did a good job and the small lobby was sparking and smelled amazing each day.
Commentaires de Gestion de l’hôtel
9 oct. 2024 par Kasa Del Ray Alexandria, Gestion de l’hôtel
Hi Gary, Thank you so much for taking the time to share your experience. We're glad to hear that you enjoyed the location and found the parking and surrounding area convenient and safe. We also appreciate your kind words about our virtual help desk and the effort of the onsite cleaners. However, we're truly sorry that the condition of your rooms didn’t meet expectations. We understand how frustrating it must have been to encounter these issues, and we hear your concerns about the overall maintenance. While we strive to provide a comfortable and well-kept space for all our guests, we recognize there's room for improvement. We'll be addressing these matters with our team to ensure future stays reflect the standard you deserve. Thank you again for bringing this to our attention. Sincerely, Team Kasa
par un voyageur
Publié le 1 oct. 2024 sur Expedia
Commentaires de Gestion de l’hôtel
1 oct. 2024 par Kasa Del Ray Alexandria, Gestion de l’hôtel
Hi Donald, we appreciate your positive rating and are delighted to hear you had a generally good experience with us. If there were any specific aspects that prevented it from being perfect, please don't hesitate to share your feedback with us. Your input is invaluable, and it helps us continually improve. Our Guest Experience Team is always available to assist, so please feel free to reach out anytime. We're here to ensure your future stays are exceptional; can't wait to have you back with us! Best Regards, Team Kasa
par un voyageur
Publié le 30 sept. 2024 sur Hotels
Commentaires de Gestion de l’hôtel
1 oct. 2024 par Kasa Del Ray Alexandria, Gestion de l’hôtel
Hi Amy, we appreciate your positive rating and are delighted to hear you had a generally good experience with us. If there were any specific aspects that prevented it from being perfect, please don't hesitate to share your feedback with us. Your input is invaluable, and it helps us continually improve. Our Guest Experience Team is always available to assist, so please feel free to reach out anytime. We're here to ensure your future stays are exceptional; can't wait to have you back with us! Best Regards, Team Kasa
par un voyageur
Publié le 28 sept. 2024 sur Hotels
Commentaires de Gestion de l’hôtel
28 sept. 2024 par Kasa Del Ray Alexandria, Gestion de l’hôtel
Hi Jacob, we appreciate your positive rating and are delighted to hear you had a generally good experience with us. If there were any specific aspects that prevented it from being perfect, please don't hesitate to share your feedback with us. Your input is invaluable, and it helps us continually improve. Our Guest Experience Team is always available to assist, so please feel free to reach out anytime. We're here to ensure your future stays are exceptional; can't wait to have you back with us! Best Regards, Team Kasa
par un voyageur
Publié le 22 sept. 2024 sur Expedia
The room was great. The registration was a nightmare and the support was terrible. Absolutely no human contact and the “robotic support” I received was condescending and of very little help. For example: we needed an extra blanket. Despite multiple requests NEVER got one. I have traveled all over the world and consider this among the worst experiences of my life
Commentaires de Gestion de l’hôtel
24 sept. 2024 par Kasa Del Ray Alexandria, Gestion de l’hôtel
Hi Christopher, Thank you for sharing your experience. We apologize that our service didn’t meet your expectations, especially regarding the blanket request. While we did arrange for its delivery, it’s clear something went wrong in the process, and we are looking into the issue to ensure it doesn't happen again. We understand how frustrating this must have been, and we take full responsibility for the oversight. While our systems are designed for efficiency, your feedback highlights areas we need to improve, and we are committed to doing so. Sincerely, Team Kasa
par un voyageur
Publié le 8 sept. 2024 sur Expedia
Easy& quick early check in
Commentaires de Gestion de l’hôtel
22 sept. 2024 par Kasa Del Ray Alexandria, Gestion de l’hôtel
Hello Jeffrey,Thank you for the 5-star rating! We're delighted to hear that your early check-in experience was smooth and efficient. Your feedback is truly appreciated and inspires us to continue delivering exceptional guest experiences. We look forward to hosting you again at our property for another memorable stay.Best regards,Team Kasa
par un voyageur
Del Ray Alexandria, VA
Publié le 5 août 2024 sur HotelsLovely neighborhood and building . No elevator up to rooms on second floor. We had difficulty with the key code lock to our room. This was resolved by a text. Only real problem was the two steep steps up into the bathroom. Could be dangerous at night. We did enjoy our stay. Great places to eat in this very nice area.
par un voyageur de Taylorsville
Publié le 2 août 2024 sur Expedia
It was in a quiet and safe location. Also had restaurants in walking distance and shopping and grocery stores as well. The stay was clean and comfortable with no issues. Definitely look forward to using Kasa again.
Commentaires de Gestion de l’hôtel
22 sept. 2024 par Kasa Del Ray Alexandria, Gestion de l’hôtel
Hello Fernando,Thank you for your positive rating! We appreciate your feedback on your recent stay with us. We are delighted to hear that you enjoyed the quiet and safe location, with restaurants, shopping, and grocery stores nearby. It's wonderful to know that you found your stay clean and comfortable. We look forward to hosting you again at Kasa for another great experience. Your input is invaluable.Best regards,Team Kasa
