Ratings based on 902 Guest Reviews
Hear it directly from our travellers
3.5 Room cleanliness
3.6 Service & staff
3.6 Room comfort
3.3 Hotel condition
TRAVELOCITY GUEST REVIEWS
Hear it directly from our travellers
by A traveller
Posted Sep. 26, 2024 on Hotels
Instant hot water, cold mini fridge, microwave, cold AC and the bed is comfortable. Definitely worth the daily rate they charge.
by A traveller
Posted Sep. 23, 2024 on Hotels
Comment from Hotel Management
Sep. 26, 2024 by Nishaye RediResponse Specialist, Hotel Management
Hello Peter, Thank you for taking a moment to complete our survey from your recent stay at the Red Roof Inn PLUS+ Washington DC - Oxon Hill. We are sorry you had a less than satisfactory experience, prompting your 2/10 rating. In the future, please consider adding comments to your survey to let us know what we’re doing well and where we can improve. Your feedback is critical as our Red Roof team strive to deliver a clean, comfortable and value-based stay to all guests. On your next stay should you have any issues while with us, please contact our front desk immediately so we can take care of the issue to ensure your satisfaction. Please know that we value you as our guest and appreciate your business. We hope that you will give us the opportunity to provide you with a better experience the next time you’re in the area. Sincerely,NishayeRed Roof ManagementRediResponse Specialist
by A traveller
Posted Sep. 22, 2024 on Expedia
Comment from Hotel Management
Sep. 24, 2024 by Melissa RediResponse Specialist, Hotel Management
Hello Ismail, Thank you for taking a moment to complete our survey. The staff at the Red Roof PLUS+ Washington, DC - Oxon Hill and I were ecstatic to see your 5/5 score following your stay. In the future, please consider adding comments to your survey to let us know what we’re doing well and where we can improve. On your next stay should you have any issues while with us, please contact our front desk immediately so we can take care of the issue to ensure your satisfaction. Your feedback is critical to Red Roof as we strive to deliver a clean, comfortable and value-based stay to all guests.It would be our pleasure at Red Roof to have you stay with us again in the future.Sincerely,MelissaRed Roof Management RediResponse Specialist
by A traveller
Posted Sep. 22, 2024 on Hotels
Comment from Hotel Management
Sep. 24, 2024 by Sanesha RediResponse Specialist, Hotel Management
Hello Carla,Thank you for taking a moment to complete our survey. The staff at the Red Roof PLUS+ Washington, DC - Oxon Hill and I appreciate your 10/10 score following your stay. In the future, please consider adding comments to your survey to let us know what we’re doing well and where we can improve. Your feedback is critical to Red Roof as we strive to deliver a clean, comfortable and value-based stay to all guests. Thanks again and we look forward to seeing you in the future, should your travels bring you back to our area.Sincerely, Sanesha Red Roof Management RediResponse Specialist
by A traveller
Posted Sep. 21, 2024 on Expedia
Only thing I didn't like was that there was a 53.00 deposit which i was advised after check out the money would go directly back to my account.
Comment from Hotel Management
Sep. 22, 2024 by Toujana RediResponse Specialist, Hotel Management
Dear Michael,Thank you for taking the time to share your feedback regarding your experience at the Red Roof PLUS+ Washington DC - Oxon Hill, resulting in a 5/5 rating. We sincerely appreciate your comments and we're very sorry you were unhappy with your experience. You indicated that you were unsatisfied with the deposit at the property. Please accept our sincerest apologies for the impact this issue had on your stay. Your feedback is important to Red Roof and we’ll take your comments into consideration to make changes to improve our customer experience. We hope that you will give us the opportunity to provide you with a better experience the next time you're in the area. Sincerely,ToujanaRed Roof Management RediResponse Specialist
by A traveller
Posted Sep. 17, 2024 on Expedia
The staff made me feel at home and safe it was clean.
by A traveller
Posted Sep. 17, 2024 on Hotels
by A traveller
Posted Sep. 14, 2024 on Hotels
Comment from Hotel Management
Sep. 16, 2024 by Nishaye RediResponse Specialist, Hotel Management
Hello Kendrick, The staff at the Red Roof Inn PLUS+ Washington DC - Oxon Hill and I would like to thank you for taking a moment to complete our survey from your recent stay. We are extremely happy to see that you had a wonderful experience, which resulted in your 10/10 score. In the future, please consider adding comments to your survey to let us know what we’re doing well and where we can improve. Your feedback is critical as our Red Roof team strive to deliver a clean, comfortable and value-based stay to all guests. On your next stay should you have any issues while with us, please contact our front desk immediately so we can take care of the issue to ensure your satisfaction. Once more, thank you for posting your review. We look forward to having you visit with us again in the future.Sincerely,NishayeRed Roof ManagementRediResponse Specialist
by A traveller
Posted Sep. 13, 2024 on Hotels
There was no staff at the check in desk at 6 pm on a Wednesday. Others were already waiting. No answer when I called the hotel. Staff returned around 6:30 pm. Protective glass all around the lobby. Be vigilant.
Comment from Hotel Management
Sep. 16, 2024 by Melissa RediResponse Specialist, Hotel Management
Dear Ryan,Thank you for taking the time to tell us about your experience at the Red Roof PLUS+ Washington, DC - Oxon Hill. I am sorry that your experience did not meet your expectations. Please accept our sincerest apologies for your less than ideal encounter with our front desk staff. At Red Roof, it is our intention to have your confidence in our abilities to prevent similar problems in the future. Feedback from our guests is always welcome at Red Roof as we strive to continuously improve the quality of our services. Please know that we value you as our guest and appreciate your business. Thank you for sharing your concerns. We at Red Roof do hope you will choose to stay with us again so we can have the opportunity to provide you with a better experience.Very truly yours,MelissaRed Roof Management RediResponse Specialist
by A traveller
Posted Sep. 9, 2024 on Expedia
Staff is friendly
Comment from Hotel Management
Sep. 12, 2024 by Toujana RediResponse Specialist, Hotel Management
Dear Meli, Thank you for taking the time to complete our guest survey. We appreciate your comments regarding your recent stay at the Red Roof PLUS+ Washington DC - Oxon Hill. I was pleased to hear that the friendly staff was to your liking, resulting in a 5/5 rating. Feedback from our guests is always welcome at Red Roof as we strive to continuously improve the quality of our services. The staff and I would like to thank you again for posting your review. We look forward to welcoming you back in the future!Sincerely,ToujanaRed Roof ManagementRediResponse Specialist
