Note fondée sur 1 169 évaluations de clients
Écoutez ce qu’en pensent nos voyageurs
4,8 Propreté de la chambre
4,7 Service et personnel
4,6 Confort de la chambre
4,7 État de l’hôtel
avis de clients DE TRAVELOCITY
Écoutez ce qu’en pensent nos voyageurs
par un voyageur
Publié le 27 déc. 2023 sur Hotels
Commentaires de Gestion de l’hôtel
1 janv. 2024 par Greta Toth, Gestion de l’hôtel
Thank you for taking the time to fill out this survey. We are happy to hear you enjoyed your stay at Riggs and we hope to see you soon.
par un voyageur
Publié le 23 déc. 2023 sur Hotels
Commentaires de Gestion de l’hôtel
27 déc. 2023 par Greta Toth, Gestion de l’hôtel
Thank you for taking the time to fill out this survey. We are very happy that you enjoyed your stay and we hope to see you soon!
par un voyageur
Publié le 27 nov. 2023 sur Expedia
Le batiment
Commentaires de Gestion de l’hôtel
7 janv. 2024 par The Team at Riggs , Gestion de l’hôtel
Cher Alain,Merci d’avoir choisi le Riggs lors de votre récent séjour. Notre objectif est de continuer à améliorer notre établissement pour offrir à nos invités un séjour exceptionnel. Nous espérons vous accueillir à nouveau à l’avenir.
par un voyageur
Publié le 7 nov. 2023 sur Expedia
La force de l’hotel est le Café Riggs. Tres cool et sympathique comme endroit. L’hôtel est bien situé, spécialement pour une partie de hockey. Le personnel est courtois. Greta, la manager est hyper gentille et attentionnée. Je recommande le Riggs et Washington à tous.
Commentaires de Gestion de l’hôtel
11 nov. 2023 par Greta Toth, Gestion de l’hôtel
Thank you for taking the time to fill out this survey and we appreciate your honest feedback. We are very happy that you enjoyed your stay and we hope to see you soon!
par un voyageur
Publié le 27 août 2023 sur Expedia
Very good hotel, well placed.
Unfortunately the business model they operate on is a scam. We had to pay extra fees of 34 USD per night at check out to cover « hotel accomodations » such as water in the room and access to the gym. This is outrageous!
Either put those fees upfront on the room priced or charge at useage. Billing an extra fee at check out is unacceptable.
Commentaires de Gestion de l’hôtel
29 août 2023 par Julien F Boukachabia, Gestion de l’hôtel
Thank you for taking the time to fill out this survey and sharing your honest feedback with us. We are very sorry to hear that you had an issue with the hotel fee. Your feedback will be shared with our senior leadership and the department involved.
par un voyageur
Publié le 19 août 2023 sur Expedia
Commentaires de Gestion de l’hôtel
15 oct. 2023 par Julien F Boukachabia, Gestion de l’hôtel
Thank you for taking the time to fill out this survey. We are very happy you enjoyed your stay with us. We hope to see you soon!
par un voyageur de CHAMBLY
Publié le 11 janv. 2023 sur Expedia
Très calme même si le lobby est en rénovation.
Commentaires de Gestion de l’hôtel
11 janv. 2023 par Abe , Gestion de l’hôtel
Dear Cyrille,Thank you for choosing Riggs and sharing this perfect rating.It was such a delight to welcome you and we hope to see you again soon.My Best,Abe LiaoRegional General Manager
par un voyageur
Publié le 11 juill. 2022 sur Hotels
Commentaires de Gestion de l’hôtel
17 juill. 2022 par Maximillian Sanson, Gestion de l’hôtel
Dear Armand,
Thank you for choosing Riggs and sharing this perfect rating of our hotel.
It was such a delight to welcome you and we cannot wait to see you again soon.
Yours in hospitality,
Maximillian Sanson
Director of Front Office
par un voyageur
Publié le 3 nov. 2024
Upon checking in, we received a less than warm welcome from the front desk staff (a tall brunette with an accent). She appeared as if she didn’t want to be there, did not smile at all when greeting us, and gave off a snobbish attitude while very matter-of-factly reciting the specifics of our stay as though we worked for her. Nonetheless, that unpleasant experience was outshined by Garnett’s (the doorman) five-star customer service-he took our bags without us having to ask and offered us two glasses of champagne which he promptly brought to the front desk with a smile (perhaps he should work the front desk). He also brought our bags up to the room, placed our belongings where we wanted, and offered to give us several locations to visit around town. The bathroom was small as many others have mentioned, but fit the amazing decor of this hotel which is brimming with character and has amazing original detail in the architecture. Everything being within walking distance is a plus. The room would have been perfectly clean had there not been an unknown liquid splashed across the wall that had stained the baseboards and carpet. This would have been a five-star experience had the front desk and cleanliness of the room met those standards.
Commentaires de Gestion de l’hôtel
5 nov. 2024 par The Front Office Team of The Riggs, Gestion de l’hôtel
Dear Ms. Alicia Coston,Thank you for sharing your detailed feedback. We’re glad you enjoyed the hotel’s decor, Garnett’s exceptional service, and the location. We apologize for the experience you had at check-in and the cleanliness issue in your room. Your comments are important to us, and we’ll certainly address these areas to ensure a more consistent experience in the future. We hope to have the opportunity to welcome you back and exceed your expectations next time.
par un voyageur
Publié le 19 août 2024 sur Hotels
Commentaires de Gestion de l’hôtel
23 août 2024 par Front Office Team, Gestion de l’hôtel
We are delighted that you enjoyed your stay at the Riggs DC. We appreciate your feedback. We look forward to welcoming you back soon!
