6/10 – Acceptable
Laurie V.
26 oct. 2024
Points forts : Propreté
Good location but difficult communications
The unit was in a nice building, conveniently located near a grocery store and the NoMa Metro station. Parking was convenient with a daily charge. The build was secure however the need to enter a code on a keypad every time you enter the building, use the elevator or enter the unit was cumbersome. It would be much nicer if they would provide use of the phone app (which we saw other residence using) to tap on the key pad. There was very little in the kitchen if you want to cook in the unit. There were only two wash clothes and towels for each bedroom when we had a week booked.
Communication with the leasing company was very difficult. I was frustrated on many occasions. The original payment went through VRBO and the second payment required multiple disclosures and copy of my credit card send via email. Then someone came to the unit asking for a copy of the credit card after it had already been provided.
During the stay the refrigerator was leaking water which I called to report. We returned at the end of the day and the refrigerator had been unplugged with no note or explanation. The refrigerator unplugged was no longer cold end we had food and drinks in it. There was no explanation or note provided.
Laurie V.
Séjour de 8 nuits en octobre 2024