Note fondée sur 4 évaluations de clients
Écoutez ce qu’en pensent nos voyageurs
4,0 Propreté de la chambre
3,5 Service et personnel
3,0 Confort de la chambre
2,8 État de l’hôtel
avis de clients DE TRAVELOCITY
Écoutez ce qu’en pensent nos voyageurs
par un voyageur
St Thomas December visit
Publié le 26 déc. 2022 sur HotelsThe general conditions are good, rooms are nice and clean and airconditioners works well. Pool is Nice and clean. Food was good although no meat ( bacon and sausages) for breakfast in last 3 days of visit. Management does not adjust to needs - we were keen on Tusker Lite and although the resort is between Malindi and Watamu, they could never procure this. Chef’s cooking is good. We booked a family unit and it was only revealed to me that these units are under renovation in two days before we visited, when I called to confirm details. Smaller rooms were offered in stead.
Overall good experiences, the resort has a nice look, but the maintenance needs to pick up. It was a very relaxing visit.
par un voyageur
Watamu 2022
Publié le 5 janv. 2022 sur HotelsThe service was amazing! From manager Edwin to all the restaurant staff! The apartment was lacking a lot! The tv wasn’t working our entire stay which was 4 day, the shower was not working properly, and the kettle wasn’t working at all.
par un voyageur
Publié le 8 janv. 2020 sur Hotels
The stay was generally okay
There was not much food variety on the menu and it was highly priced considering that it was just okay/ average
Besides that the hotel was generally pocket friendly thogh they need to improve on the food and drinks variety available
The access road to the hotel was terrible and actually wrecked my car's suspension which was barely 3 months old. Best to take a tours car
Commentaires de Gestion de l’hôtel
21 févr. 2020 par Laura Piuma, Reservation Manager, Gestion de l’hôtel
Dear Mr. Dennis,
thank you for taking the time to review the Life Resort St. Thomas Royal Palm. It is a pity that you never had the time, during your 4 days of stay, to come and tell me about your disappointment with the menu and the drinks. Maybe he would have given us a way to make your stay more pleasant and we would have definitely improved. As for your car, we are very sorry, but obviously the condition of the road cannot depend on us. We have made repeated calls for it to be repaired both for us and for the people who live around here, but so far nothing has changed.
We did many changes in our Food & Beverage department from you stay, so we hope to have you again as our guest in the next future to enjoy the change.
Kind regards
par un voyageur
Publié le 31 déc. 2019 sur Hotels
AVOID, stay away! Firstly the location is wrong, 30 USD to get to the next town by taxi. The Road to the hotel is terrible, extremely bumpy. Beds are hard. This is not a four star hotel. Food is bad. Save your money, go somewhere else.
Commentaires de Gestion de l’hôtel
1 janv. 2020 par Laura Piuma, Sales Manager, Gestion de l’hôtel
Dear Mrs. Peffer,
thanks for your candid review. We always appreciate constructive comments that can help us grow and improve.
The point is that I don't see anything constructive in assigning 2 out of 10 for road conditions.
First of all a clarification: you has repeatedly said that we are not on Jakaranda Road and instead it is just what our road is called. Jakaranda Road is a very long road that starts from Watamu and reaches Mayungu and is exactly where we are.
The road can certainly be improved, but not even the coordinated efforts of several resorts have managed to convince the authorities to do anything about it. But I don't see how this could be a fault attributable to us.
As for the hard mattresses, you are the first guest who complains about it, you also never communicated your unease to anyone: if you doesn't tell us what's wrong, how can we help you?
As for the food: you was the only one among 18 people who attended the Christmas Dinner to complain that the food was too dry: fortunately the other guests not only appreciated, but also complimented.
But the most unpleasant thing is that you asked for a refund because the road was too difficult: we could not have returned anything because you have chosen a NOT REFUNDABLE rate. However, since we don't like having disgruntled guests in the Resort, we looked for an agreement with Hotels.com / Expedia and we were able to make them refund the nights you didn't use.
Despite this kindness, you still wanted to penalize us for not our own faults: I find that your behavior was not correct towards those who wanted to face your discomfort.
