Note fondée sur 34 évaluations de clients
Écoutez ce qu’en pensent nos voyageurs
4,0 Propreté de la chambre
4,0 Service et personnel
4,2 Confort de la chambre
3,7 État de l’hôtel
avis de clients DE TRAVELOCITY
Écoutez ce qu’en pensent nos voyageurs
par un voyageur
Publié le 11 févr. 2023 sur Expedia
L'établissement se veut luxueux mais la base n'y est pas.
La sute etait tres sombre, sans terrasse, et les rideaux sont tellemznt fin quavec les lumieres allumées tout le monde vous voit dans votre lit...
Beaucoup de coupures d'eau et d'électricité. Pas d'eau chaude. La wifi n'est pas dans toutes les chambres.
L'hôtel ne dispose pas de restaurant.
Commentaires de Gestion de l’hôtel
13 févr. 2023 par Brian M., Gestion de l’hôtel
Cher invité. nous prenons note de votre expérience et nous allons utiliser votre avis pour en modifier les points saillants. Nous installerons des lumières le long de la terrasse car nous prenons la sécurité des clients très au sérieux. En raison du faible taux d'occupation de l'hôtel dû au fait que de nombreux clients étaient sur Safari pendant ces jours, nous avions réduit les opérations de cuisine et de restaurant, mais nous avions un chef et un serveur en attente à l'hôtel. Il suffisait de se renseigner auprès de la réception. La prochaine fois, faites-le s'il vous plaît. Les coupures de courant sont actuellement un problème non seulement ici mais à Watamu, mais elles sont en cours de résolution. Nous avons également un problème mécanique avec notre groupe électrogène mais nous avons commandé une pièce de rechange pour atterrir dans le pays afin que nous puissions résoudre le problème. Merci d'avoir séjourné au Sun Palm Beach Resort et la prochaine fois que vous voyagerez, nous vous offrirons une bouteille de vin et un massage gratuit pour contrer l'expérience.
par un voyageur
Publié le 10 avr. 2019 sur Expedia
par un voyageur
Publié le 9 févr. 2017 sur Hotels
par un voyageur
Publié le 23 mars 2024 sur Expedia
This was the most magical vacation and guesthouse that we have ever stayed at! The facilities are gorgeous and the staff is so sweet and accommodating (and always available) and we LOVED the big and beautiful pool. I think floating around in the water at night with the palm trees swaying above me was the most magical experience I have ever had. The hotel has wonderful gardens and is situated on a beautiful beach! Concerning the bad reviews- the guesthouse is located in a small town in East Africa and costs under $100 a night for an exotic beachfront guesthouse, I really don't understand why people expect the hotel to be a 5 star resort in California (you want that, you need to expect to pay for it). That means that power is going to go off every now and then (they ALWAYS got it to come back reasonably quickly!), the food is going to be African and take a little while because everything is fresh and often made to order and there may be a few bugs (though we never saw ANY! they were always cleaning and we found everything to be exceptionally clean) I have been a social worker in East Africa for 16 years, and I can say the food is going to be a transition for anyone arriving in the country- it isn't hygiene related, it is just going to be rough for some people who are coming into a new continent with different bacteria. Whenever we host teams, even for the teams that choose to ONLY eat at nice guesthouses and snacks that they brought, people will always get sick.
par un voyageur
Publié le 1 janv. 2024 sur Expedia
Had to change rooms 3 times as there were issues with ants and a/c not working. Don't go for all inclusive as food isn't great (except breakfast) pizza place onsite good.
par un voyageur
Publié le 18 juin 2023 sur Expedia
Commentaires de Gestion de l’hôtel
21 juin 2023 par Brian M., Gestion de l’hôtel
Dear Sir,Thank you for choosing Sun Palm as your preffered destination and for your recent stay with us.We appreciate your review and look forward to hosting you again.
par un voyageur
Not as advertised
Publié le 9 mai 2023 sur HotelsBooked a deluxe apartment with seaview. However, as it turned out the apartment was not an apartment, but a room in a house with a shared livingroom. Seaview was no -existent from the room.
Commentaires de Gestion de l’hôtel
10 mai 2023 par Brian M., Gestion de l’hôtel
Dear Thomas,Your concern is well noted and we are taking all the necessary steps to ensure that does not haapen in the future. We wish you a lovely day from Sun Palm Beach Resort.
par un voyageur
Publié le 5 janv. 2023 sur Expedia
par un voyageur
Publié le 2 janv. 2023 sur Expedia
Struttura pessima e truffa!!!
All'arrivo la prenotazione non c'era. Dopo aver contattato il servizio clienti, sono comparse le camere e ci è stato detto che era tutto a posto.
Purtroppo non è stato così. Nelle camere non ha funzionato per giorni l'aria condizionata (nonostante diversi solleciti per sistemarla), l'acqua calda non è mai pervenuta.
TUTTE le sere andava via la corrente e così non funzionava la pompa che tira acqua: non ci si lava . I ragazzi alla reception (senza uniforme, targhette di identificazione o altro) sono completamente spaesati e incapaci di dare una risposta concreta alle richieste di risolvere i problemi.
La colazione altro tasto dolente: scarsa e di qualità pessima, con la sala sporca, l'omelette cotta su un fornello che dire incrostato è poco, e con gli ingredienti da poter aggiungere piazzati su un piatto tutti insieme alla rinfusa.
La mancanza di organizzazione e di una gestione competente del luogo, evidentemente maltenuto, è lampante a questo punto.
Il peggio si raggiunge dopo 4 giorni: ci dicono che non hanno ricevuto il pagamento delle stanze perchè gli account dell'hotel sono stati creati da un manager che non lavora più per loro da 5 anni e quindi non riescono ad accedere a prenotazioni e pagamenti. In modo estremamente arrogante e strafottente ci viene richiesto di pagare nuovamente tutto, perchè loro non hanno colpe e non hanno intenzione di fare nulla.
Chiesto rimborso e fuggiti in un'altra struttura.
ALLA LARGA!!!!
Commentaires de Gestion de l’hôtel
27 janv. 2023 par Brian M., Gestion de l’hôtel
Thank you for your feedback. We apologize that this time round we did not meet your expectations on service delivery. We have since fixed the issues raised and would request you to give our facility another patronage on your next visit to Watamu.
par un voyageur
Publié le 29 déc. 2022 sur Expedia
The staff were friendly and the pool was great. However we experienced issues at check in (not being placed in the room we booked), long power cuts and Wi-Fi issues
Commentaires de Gestion de l’hôtel
27 janv. 2023 par Brian M., Gestion de l’hôtel
Thank you our trusted guest for the good feedback. We appreciate your good comments and apologize for the power issue experienced during your stay. We have since fixed the highlighted issues and assure you of excemplary quality stay on your next stay to Watamu. God Bless you.
