Note fondée sur 907 évaluations de clients
Écoutez ce qu’en pensent nos voyageurs
3,4 Propreté de la chambre
3,7 Service et personnel
3,6 Confort de la chambre
3,3 État de l’hôtel
avis de clients DE TRAVELOCITY
Écoutez ce qu’en pensent nos voyageurs
par un voyageur
Publié le 5 janv. 2022 sur Expedia
My room smelled of cigarettes
par un voyageur
Publié le 23 mars 2020 sur Hotels
par un voyageur de TOULOUSE
Publié le 22 juin 2018 sur Expedia
La chambre est spacieuse, propre et très confortable.
Par contre le petit déjeuné le matin, c'est très limite.
par marcos de montreal
Publié le 25 juin 2013 sur Hotels
La chambre était correcte propre, mais l'air climatisé fontionnait moyennement. La chambre n'avait pas de petit réfrigérateur. Très bon déjeuner.
Commentaires de Gestion de l’hôtel
12 oct. 2013 par Manager, Gestion de l’hôtel
Marcos,
Thank you for staying with us.
I am so glad that you found your room to be clean and that you did enjoy our Q Cafe Breakfast. . Refrigerators are available upon request on your next visit please just us know that you need one.
We look forward to you visiting us again!
Bonne journee,
Monica Morgan
General Manager
par un voyageur
Publié le 14 oct. 2024
The room was not clean when we got there. Crumbs and dirt on the floor and in the bathroom. Luckily, I have pictures. Looks like a cigarette burn in the sheets. Gummie pieces on the ceiling, no tv or Wi-Fi. Phone and alarm didn’t work in the room. Stayed at other Quality Inn’s, but this one was unacceptable.
Commentaires de Gestion de l’hôtel
14 oct. 2024 par CC - Guest Relations Manager, Gestion de l’hôtel
Hi Kathleen! Thank you for taking the time to share your experience. We sincerely apologize for the issues you encountered with the cleanliness of your room and the malfunctioning amenities. This is certainly not the standard we strive to maintain, and your feedback will be shared with our housekeeping and maintenance teams to address these concerns immediately.We understand the importance of a comfortable and well-maintained environment, and regret that we did not meet your expectations. Your comments will help us improve, and we hope to have the opportunity to provide you with a better experience in the future.
par un voyageur
Publié le 16 sept. 2024 sur Hotels
Commentaires de Gestion de l’hôtel
17 sept. 2024 par CC - Guest Relations Manager, Gestion de l’hôtel
Hi Joseph K! We apologize for any issues that you might have experienced at our hotel. If you can, please let us know what the problems were, and I can assure you that we are will work diligently to ensure a similar situation does not occur again in the future.
par un voyageur
Publié le 15 sept. 2024 sur Expedia
Nice place to stay
Commentaires de Gestion de l’hôtel
17 sept. 2024 par CC - Guest Relations Manager, Gestion de l’hôtel
Hi Alberto! Thank you for your positive feedback! We're pleased to hear you enjoyed your stay and found the hotel accommodating. We look forward to welcoming you back in the future.
par un voyageur
Publié le 15 sept. 2024 sur Expedia
Staff super friendly would recommend
Commentaires de Gestion de l’hôtel
15 sept. 2024 par CC - Guest Relations Manager, Gestion de l’hôtel
Hi Yash! Thank you for your perfect 5/5 rating! We’re delighted to hear that you found our staff super friendly and that you would recommend us. Your positive feedback means a lot to our team.We look forward to welcoming you back and providing another great experience. If there’s anything specific you’d like during your next stay, please let us know!
par un voyageur
Publié le 3 sept. 2024 sur Expedia
I forgot my wedding diamond set and they told me it was not there. This establishment condones the dishonesty of their employees.I don't recommend this place because they are thieves.
Commentaires de Gestion de l’hôtel
4 sept. 2024 par CC - Guest Relations Manager, Gestion de l’hôtel
Hi Leslie! We are deeply sorry to hear about your lost items and understand how distressing this situation is. We take allegations of theft very seriously and have strict protocols in place to investigate such matters thoroughly. We encourage you to contact our management team directly so we can assist in resolving this issue. Please know that we are committed to maintaining the highest standards of integrity and will do everything possible to address your concerns.
par un voyageur
Publié le 1 sept. 2024 sur Hotels
Well for starters, I paid for a non-smoking room, when I checked in, not only did it smell terribly of smoke, but there were even cigarette burns in the comforter on the bed, If that's not bad enough, I ended up having to buy ice because the ice machine was broken, to add insult to injury, I went out for the day on Saturday only to return and find that my room had not been cleaned or towels changed, for over $125 a night, I was extremely disappointed with my stay, I will certainly be looking for better accommodations on my next trip to Waterbury.
Commentaires de Gestion de l’hôtel
2 sept. 2024 par CC - Guest Relations Manager, Gestion de l’hôtel
Hi Tony! Thank you for bringing these issues to our attention. We deeply apologize for the inconvenience you experienced with the non-smoking room, broken ice machine, and lack of housekeeping service. This does not meet our standards, and we are addressing these concerns with our team to ensure improvements are made. We appreciate your feedback and hope to have the chance to provide a better experience in the future.
