Note fondée sur 840 évaluations de clients
Écoutez ce qu’en pensent nos voyageurs
3,1 Propreté de la chambre
3,5 Service et personnel
3,4 Confort de la chambre
2,8 État de l’hôtel
avis de clients DE TRAVELOCITY
Écoutez ce qu’en pensent nos voyageurs
par un voyageur
Publié le 28 mai 2024 sur Expedia
No
Commentaires de Gestion de l’hôtel
16 juin 2024 par Amy, Gestion de l’hôtel
Thank you for the review. Look forward to seeing you again!
par un voyageur
Publié le 23 sept. 2024 sur Hotels
It was ok everyone was friendly but make sure if u want your room clean and more towel to tell them because they will not clean it if you dont ask first hotel i ever stayed in worked that but other then that it was a good stay
Commentaires de Gestion de l’hôtel
25 sept. 2024 par American inn & suites , Gestion de l’hôtel
Thank you for Awesome feedback! We are so pleased to hear that you had a great experience with us here at the American Inn!
par un voyageur
Publié le 22 sept. 2024 sur Hotels
Our stay was horrible! Holes in the walls, busted microwave, rattling can shoved up in bathroom vent, no ice machine, people in and out all night next door because people live there. Just all around filthy like housekeeping hasn't done anything but swap out sheets. Had I known these things, i would have booked elsewhere. The photos on the website are NOT what you will be walking into. I didn't want to make this review, but I have emailed and called, and no one will call/email back about a refund, and I don't want to hear an excuse about remodeling. I saw NO rooms under renovation, and if that were the case, then out of towners/overnighters definitely should be put into those rooms instead of the horrible ones.
Commentaires de Gestion de l’hôtel
26 sept. 2024 par American inn & suites , Gestion de l’hôtel
Thank you for your detailed review, we appreciate your continued loyalty and the compliments regarding the upgrades, we are so very sorry that this was your experience, and we are doing our best to audit the rooms as well as housekeeping staff. We are under new management and making changes. Again, we apologize and thank you for your business!
par un voyageur
Publié le 22 sept. 2024 sur Expedia
The property was fine didn’t spend a lot of time in hotel
Commentaires de Gestion de l’hôtel
25 sept. 2024 par American inn & suites , Gestion de l’hôtel
Thank you for sharing your experience with us, we appreciate you for staying with us. and welcome you back any time!
par un voyageur
Publié le 22 sept. 2024 sur Expedia
The staff was pretty average, although wasn’t helpful when requesting a refund. The rooms were poorly maintained. Very dirty, there was what looked like blood on the floor near ice machine, mold in the mini fridge, dirt, dander and other unknown substances on the still plastic wrapped box spring of the bed, clearly not vacuumed floors, the a.c. was caked in dirt and dust, there was multiple stains on carpet, there was what I think was mold in the shower corners and stains and hair on the sheets. Also, there was wetness in the entry way of the room into the bathroom and after taking a shower a member of staff told us that our shower was leaking into the pool which was under us. Not to mention, the website says it’s a non smoking hotel well the whole place reeked of cigarette and weed smoke smell. They do allow pets, as stated on the website as well but the hallways have a rancid urine smell. There were unsupervised children riding bikes in the hallway late at night past midnight. Also there were no fire alarms in our rooms one of our rooms didn’t have one, and the other had a gutted fire alarm (no electronics just the outside casing of it) and the bathroom vent fan was busted up. I guess there’s not much good to say about this place. The property owners best bet would probably be to demo it and start over, in need of some serious TLC.
Commentaires de Gestion de l’hôtel
25 sept. 2024 par American inn & suites , Gestion de l’hôtel
We apologize for the inconveniences we may have caused you; we are currently under renovation, but we will take this into account and hope to see you in the near future so we can provide you with a better experience.
par un voyageur
Publié le 22 sept. 2024 sur Hotels
Commentaires de Gestion de l’hôtel
22 sept. 2024 par American inn & suites , Gestion de l’hôtel
Thank you for your very kind words, we hope to see you again!
par un voyageur
Publié le 20 sept. 2024 sur Expedia
This place was poorly maintained and had a bad smell emanating from it at the entrance way.
Commentaires de Gestion de l’hôtel
22 sept. 2024 par American inn & suites , Gestion de l’hôtel
Thank you for sharing your experience with us, we do apologize for any inconvenience we may have caused you; we are currently under renovation and hope to see you again so we can provide you with a better experience with us.
par un voyageur
Publié le 20 sept. 2024 sur Expedia
The room smelled like peed and the shower sucked. Could hear all the conversations that were outside.
Commentaires de Gestion de l’hôtel
22 sept. 2024 par American inn & suites , Gestion de l’hôtel
We apologize for the inconveniences we may have caused you; we do put air freshener in all the rooms, but we will take this into account and hope to see you in the near future so we can give you a better experience.
par un voyageur
Publié le 19 sept. 2024 sur Expedia
I've stayed at this location many times including before they changed owners. This motel is on the southeast side of the state and I live on the northwest side. it's convenient for for visiting friends, relatives, and doing business. However, this time the room was filthy, it didn't have coffee cups, the walls have splatter & paint, it smelled terrible, and there were many flies. It was definitely substandard to previous visits.
Commentaires de Gestion de l’hôtel
22 sept. 2024 par American inn & suites , Gestion de l’hôtel
We apologize for the inconveniences we may have caused you. Also, we are currently under renovation and hope to see you in the near future so we can give you a better experience.
par un voyageur
Publié le 16 sept. 2024 sur Expedia
This hotels elevator smelled like someone had urinated in it. The stairs had carpet that was disgusting. The chair in our room had stains all overr it. It was gross. Dude at counter would only give us another room on the 2nd floor and we werent happy with that. He finally found us a room that cost us $30 more than we paid. This room was much cleaner but the air conditioner fan didnt work. I was so disappointed.
