Ratings based on 460 Guest Reviews
Hear it directly from our travellers
4.2 Room cleanliness
4.1 Service & staff
3.8 Room comfort
3.9 Hotel condition
TRAVELOCITY GUEST REVIEWS
Hear it directly from our travellers
by A traveller
Posted Aug. 6, 2024 on Hotels
Comment from Hotel Management
Aug. 13, 2024 by Antoine Steyt, Directeur général, Hotel Management
Cher hôte,Merci pour ce retour très positif.Nous sommes heureux que votre séjour parmi nous et la propreté aient été très satisfaisants.Au plaisir de vous revoir,Antoine Steyt, Directeur général
by A traveller
Great stop over
Posted Jul. 25, 2024 on HotelsLovely modern hotel. Clean and comfortable. Ideal location for travelling. Our host was amazing and made our visit very exciting.
Comment from Hotel Management
Jul. 28, 2024 by Antoine Steyt, General Manager, Hotel Management
Dear Keith,Thank you for such a great review.We are thrilled to learn that your stay with us met your expectations, providing a modern and spotless environment, complete with all the comforts you needed. Our hotel prides itself on its prime location, ideal for travelers, and we are delighted that you found this to be convenient. Furthermore, it is great to hear that our team member made a positive impact on your visit, enhancing your overall experience with us. Your appreciation for the cleanliness of our rooms and the condition of our establishment is especially pleasing to us, as we strive to maintain high standards for our guests. Additionally, knowing that you valued the service provided is truly rewarding for us.We look forward to a return visit from you in the future.Best wishes,Antoine Steyt, General Manager
by A traveller from Winter Park
Posted Jul. 18, 2024 on Expedia
No air conditioner
Comment from Hotel Management
Jul. 24, 2024 by Antoine Steyt, General Manager, Hotel Management
Dear Guest,Thank you for taking the time to share your feedback with us.We are pleased that you found our rooms to be clean, as we pride ourselves on maintaining a high standard of cleanliness for our guests.While many of our rooms are equipped with air conditioning, we understand that staying in a room without this amenity can be uncomfortable during warmer periods, and we apologize for any inconvenience this may have caused. We are committed to providing exemplary service and room amenities and also offer fans upon request. Your feedback is particularly important in highlighting areas where we can enhance our guest experience and we appreciate your remarks.We hope to welcome you back. Best wishes,Antoine Steyt, General Manager
by A traveller
Posted Jul. 11, 2024 on Hotels
Comment from Hotel Management
Jul. 15, 2024 by Antoine Steyt, Directeur général, Hotel Management
Cher Itesh,Merci infiniment pour votre gentille appréciation de notre établissement.Nous sommes ravis de lire que notre hôtel a répondu à toutes vos attentes et que vous avez apprécié le service.Nous serions très heureux d'avoir l'occasion de vous recevoir à nouveau. Bien à vous,Antoine Steyt, Directeur général
by A traveller from Ringwood
Posted Jun. 3, 2024 on Expedia
I thought the ibis Waterloo was average at best. Uncomfortable beds & no tea or coffee making in the room
Comment from Hotel Management
Jun. 4, 2024 by Antoine Steyt, General Manager, Hotel Management
Dear Nicholas, Thank you for taking the time to review your stay.We are pleased to hear that you found our service satisfactory and we hope it added some comfort to your stay.However, we regret to hear that the bed did not meet your expectations. Our Sweet Bed model by ibis is usually praised for its comfort and we apologize if it fell short in providing you with a restful night's sleep. Additionally, we understand the convenience that in-room tea and coffee making facilities can offer. While our current amenities do not include these in the rooms, our bar next to the reception serves a variety of beverages 24 hours a day for our guests' enjoyment.We are always attentive to maintaining a high standard of cleanliness and condition within our hotel and appreciate your neutral rating on these aspects. Our team works diligently to ensure our rooms are clean and well-maintained for all our guests.We are looking forward to welcoming you again. All the best!Antoine Steyt, General Manager
by A traveller
Bed issues
Posted Jun. 1, 2024 on HotelsBy and large comfortable although the bed was horrendous. Mattress incredibly soft topped with a thick soft mattress cover. Not recommended if you have back issues.
Comment from Hotel Management
Jun. 2, 2024 by Antoine Steyt, General Manager, Hotel Management
Dear Vincent, Thank you for taking the time to review your stay.We are delighted to hear that you found our hotel to be well-maintained and our service to your satisfaction. It is always encouraging for our team to learn that our efforts to provide a clean and comfortable environment are appreciated by our guests.We regret, however, that our bedding did not meet your comfort expectations. Our 'Sweet Bed' by ibis model is designed to offer a top-quality sleep experience, and we are sorry to hear that this was not the case for you. While the preference for mattress firmness varies from guest to guest, we understand the importance of a good night's rest and are concerned to learn of your discomfort. We do not typically offer mattress toppers, so we will look into your feedback to ensure our standards are consistently met.Your remarks are taken seriously and we will continue to focus on delivering the high standards of service and comfort that the ibis brand is known for. We are committed to providing a pleasant experience for all of our guests.We are looking forward to welcoming you again. All the best!Antoine Steyt, General Manager
by A traveller
Posted Apr. 30, 2024 on Expedia
The front desk is very nice. The hotel is quiet. The bar in the hotel has lots of different beers.
Comment from Hotel Management
May 9, 2024 by Dimitrio Virone, Hotel Manager, Hotel Management
Dear Jian,Thank you for such a positive review.It's wonderful to learn that our front desk team made a positive impression and that you appreciated the tranquility of our hotel. We're proud to offer a selection of beverages that could cater to your tastes, and it's gratifying to know our efforts in providing a clean and well-maintained environment have been recognized.Thank you for highlighting the quality of service provided by our team. At ibis Brussels Waterloo, we continually strive to deliver exceptional experiences to our guests.It would be our pleasure to have you return on another occasion.Best Regards.Dimitrio Virone, Hotel Manager
by A traveller
Posted Mar. 23, 2024 on Hotels
Comment from Hotel Management
Mar. 25, 2024 by Dimitrio Virone, Hotel Manager, Hotel Management
Dear Frano,Thank you very much for this positive review.It is rewarding to know that you had such a pleasant experience with us.Thank you for appreciating our team's quality service; this will encourage us to continue with our efforts to deliver an excellent experience to all our guests.We look forward to welcoming you back.Best Regards.Dimitrio Virone, Hotel Manager
by A traveller
Posted Jan. 20, 2024 on Hotels
Comment from Hotel Management
Jan. 24, 2024 by Dimitrio Virone, General Manager, Hotel Management
Cher Hôte,Quel plaisir de lire votre commentaire.Nous sommes enchantés que vous ayez passé un très bon séjour dans notre établissement.Au plaisir de vous revoir parmi nous,Dimitrio Virone, General Manager
by A traveller
Posted Oct. 28, 2023 on Expedia
Convenient for Waterloo. Basic rooms but good value.
Comment from Hotel Management
Oct. 30, 2023 by Dimitrio Virone, General Manager, Hotel Management
Dear Stephen,Thank you for choosing to stay with us.We are glad to hear that you found our location convenient for visiting Waterloo and appreciated the value of our basic rooms. Our hotel is indeed situated in the heart of Waterloo, close to the historic site of the Battle of Waterloo and other attractions, making it an ideal base for exploring the area.We hope to welcome you back on future occasions.Best wishes,Dimitrio Virone, General Manager
