Note fondée sur 168 évaluations de clients
Écoutez ce qu’en pensent nos voyageurs
4,2 Propreté de la chambre
4,4 Service et personnel
4,2 Confort de la chambre
4,0 État de l’hôtel
avis de clients DE TRAVELOCITY
Écoutez ce qu’en pensent nos voyageurs
par un voyageur
Publié le 23 sept. 2024
Good stay
Commentaires de Gestion de l’hôtel
23 sept. 2024 par Jessica, Gestion de l’hôtel
Dear Brian, Thank you for your support of the property and we appreciate you being a valued guest.
par un voyageur
Publié le 26 août 2024 sur Expedia
Pros: Price was decent for the hotel, safe area, relatively quiet, relatively clean, easy parking.
Con: We had a lot of gnats in our room, pillow was stained, walls are thin; can hear people in hallway and doors slamming; furniture and condition of hotel could use updating. No fan in bathroom; no screen on window so you can’t air the room without risk of insects flying in.
Overall: Price is good for the location. Other hotels at the same price point are in worse condition unfortunately.
Commentaires de Gestion de l’hôtel
28 août 2024 par General Manager, Gestion de l’hôtel
Dear Francoise, Thank you for taking the time to complete our online survey regarding your recent stay at The Lux Hotel & Conference Center, Ascend Hotel Collection. On behalf of our entire team, I would like to thank you for sharing your support of our property. Your satisfaction is important to us as a valued guest. We appreciate your feedback so that we can provide continued exceptional experiences for our guests. Should you need additional support, please do not hesitate to reach out to us.
par un voyageur
Publié le 25 août 2024 sur Expedia
Nice breakfast buffet. The hotel was very quiet, especially since it was crowded, as the State Fair was going on. Stores within walking distance. Would stay here again.
Commentaires de Gestion de l’hôtel
28 août 2024 par General Manager, Gestion de l’hôtel
Dear Francoise, Thank you for taking the time to complete our online survey regarding your recent stay at The Lux Hotel & Conference Center, Ascend Hotel Collection. On behalf of our entire team, I would like to thank you for sharing your support of our property. Your satisfaction is important to us as a valued guest. We appreciate your feedback so that we can provide continued exceptional experiences for our guests. Should you need additional support, please do not hesitate to reach out to us.
par un voyageur
Publié le 22 août 2024 sur Hotels
Commentaires de Gestion de l’hôtel
28 août 2024 par General Manager, Gestion de l’hôtel
Dear Francoise, Thank you for taking the time to complete our online survey regarding your recent stay at The Lux Hotel & Conference Center, Ascend Hotel Collection. On behalf of our entire team, I would like to thank you for sharing your support of our property. Your satisfaction is important to us as a valued guest. We appreciate your feedback so that we can provide continued exceptional experiences for our guests. Should you need additional support, please do not hesitate to reach out to us.
par un voyageur de East Meadow
Publié le 21 août 2024 sur Expedia
Staff was not polite was rude will never stay there again
Commentaires de Gestion de l’hôtel
28 août 2024 par General Manager, Gestion de l’hôtel
Dear Juliana, We would like to thank you for taking the time to complete our online survey about your stay with us. Your dissatisfaction with the property has been shared with the proper team members for consideration. Your input helps us in our efforts to provide excellent service. Thank you so much for your business and we look forward to better serving you in the future.
par un voyageur
Publié le 19 août 2024 sur Expedia
Commentaires de Gestion de l’hôtel
28 août 2024 par General Manager, Gestion de l’hôtel
Dear Francoise, Thank you for taking the time to complete our online survey regarding your recent stay at The Lux Hotel & Conference Center, Ascend Hotel Collection. On behalf of our entire team, I would like to thank you for sharing your support of our property. Your satisfaction is important to us as a valued guest. We appreciate your feedback so that we can provide continued exceptional experiences for our guests. Should you need additional support, please do not hesitate to reach out to us.
par un voyageur
Publié le 19 août 2024 sur Expedia
quiet and safe
Commentaires de Gestion de l’hôtel
28 août 2024 par General Manager, Gestion de l’hôtel
Dear Francoise, Thank you for taking the time to complete our online survey regarding your recent stay at The Lux Hotel & Conference Center, Ascend Hotel Collection. On behalf of our entire team, I would like to thank you for sharing your support of our property. Your satisfaction is important to us as a valued guest. We appreciate your feedback so that we can provide continued exceptional experiences for our guests. Should you need additional support, please do not hesitate to reach out to us.
par un voyageur
Not Luxe
Publié le 18 août 2024 sur HotelsThe beds were nice. The carpeting in the room was worn and damp. There was mildew on the ceiling of the shower. The pool was closed. The hotel required pre-checkin complete with credit card information and a photo of a driver’s license, yet all of this was requested again by the front desk.
Commentaires de Gestion de l’hôtel
28 août 2024 par General Manager, Gestion de l’hôtel
Dear Juliana, We would like to thank you for taking the time to complete our online survey about your stay with us. Your dissatisfaction with the property has been shared with the proper team members for consideration. Your input helps us in our efforts to provide excellent service. Thank you so much for your business and we look forward to better serving you in the future.
par un voyageur
Publié le 17 août 2024 sur Expedia
Staff was great. Tv not working at first and they addressed issues immediately and gave us a different room when it couldn’t be fixed. Beds were so comfortable. Breakfast very good. Pool not working and it was hot day
Commentaires de Gestion de l’hôtel
28 août 2024 par General Manager, Gestion de l’hôtel
Dear Francoise, Thank you for taking the time to complete our online survey regarding your recent stay at The Lux Hotel & Conference Center, Ascend Hotel Collection. On behalf of our entire team, I would like to thank you for sharing your support of our property. Your satisfaction is important to us as a valued guest. We appreciate your feedback so that we can provide continued exceptional experiences for our guests. Should you need additional support, please do not hesitate to reach out to us.
par un voyageur
Publié le 16 août 2024 sur Hotels
It was good hotelneeds a little update though
Commentaires de Gestion de l’hôtel
28 août 2024 par General Manager, Gestion de l’hôtel
Dear Francoise, Thank you for taking the time to complete our online survey regarding your recent stay at The Lux Hotel & Conference Center, Ascend Hotel Collection. On behalf of our entire team, I would like to thank you for sharing your support of our property. Your satisfaction is important to us as a valued guest. We appreciate your feedback so that we can provide continued exceptional experiences for our guests. Should you need additional support, please do not hesitate to reach out to us.
