Note fondée sur 164 évaluations de clients
Écoutez ce qu’en pensent nos voyageurs
4,8 Propreté de la chambre
4,6 Service et personnel
4,6 Confort de la chambre
4,6 État de l’hôtel
avis de clients DE TRAVELOCITY
Écoutez ce qu’en pensent nos voyageurs
par arnaud
a éviter il y a mieux pas loin
Publié le 19 août 2017 sur Hotelshôtel usine qui ne délivre pas un service digne d'un Leading Hotel , mais plutôt de Formule 1 !!!
bouteille de champagne avec reste des Toast gardés dans notre chambre pendant 3 jours (moisis)
refus de réserver une table au Stables a ses propres clients, alors que ceux extérieurs y vont
beaucoup trop de monde pour un service complètement dépassé a revoir et a contrôler
par un voyageur
Publié le 1 oct. 2024 sur Hotels
Commentaires de Gestion de l’hôtel
2 oct. 2024 par Guest Services Manager, Gestion de l’hôtel
Dear Carly, I wanted to take a moment to personally thank you for taking the time to share your feedback about your recent stay with us. We are grateful for the amazing points you gave to our hotel.Once again, thank you for sharing your experience and for choosing to stay with us. We hope to have the pleasure of welcoming you back soon.Kind Regards,SoadGuest Services Manager
par un voyageur
Publié le 19 sept. 2024 sur Hotels
Commentaires de Gestion de l’hôtel
2 oct. 2024 par Guest Services Manager, Gestion de l’hôtel
Dear Marc, I wanted to take a moment to personally thank you for taking the time to share your feedback about your recent stay with us. We are grateful for the amazing points you gave to our hotel.Once again, thank you for sharing your experience and for choosing to stay with us. We hope to have the pleasure of welcoming you back soon.Kind Regards,SoadGuest Services Manager
par un voyageur
Publié le 15 sept. 2024 sur Hotels
This place is one of a kind. Never stayed in a resort where staff is so welcoming and helpful. Food choice was amazing especially for a vegan were many places dont accommodate it.
From the parking to the checkout - all was spectacular. My first time at this hotel and i will definitely come again.
Commentaires de Gestion de l’hôtel
18 sept. 2024 par Guest Services Manager, Gestion de l’hôtel
Dear Guest,Thank you so much for your kind words! We're delighted to hear that your first stay with us was such a positive experience, especially as a vegan guest. Our team takes great pride in ensuring all dietary needs are catered for, and it's wonderful to know you felt so welcomed and well taken care of. We look forward to welcoming you back for another spectacular stay in the future!Kind regards,Soad SajjadiGuest Services Manager
par un voyageur
Publié le 13 sept. 2024 sur Expedia
Commentaires de Gestion de l’hôtel
18 sept. 2024 par Guest Services Manager, Gestion de l’hôtel
Dear Georgia,Thank you for your 5 star rating. We look forward to welcoming you back very soon!Kind Regards,Soad SajjadiGuest Services Manager
par un voyageur
Publié le 1 sept. 2024 sur Hotels
Commentaires de Gestion de l’hôtel
18 sept. 2024 par Guest Services Manager, Gestion de l’hôtel
Dear Simon,Thank you for your 8 / 10 rating. We look forward to welcoming you back very soon!Kind Regards,Soad SajjadiGuest Services Manager
par un voyageur
Publié le 26 août 2024 sur Hotels
Lovely hotel but room prices gave us higher expectations than were met. Whilst we were very fortunate to be upgraded from a standard room to deluxe, it still fell short. Our cold tap wouldn’t run, weak toilet flush, we had very basic mini bar and the hallways to the bedrooms were very dated and didn’t smell particularly fresh. Great all round hotel with amazing amenities but it could do with modernising the rooms. Tv was old fashioned (but did have Netflix), and balcony was very small with two very basic chairs.
Commentaires de Gestion de l’hôtel
18 sept. 2024 par Guest Services Manager, Gestion de l’hôtel
Dear James,Thank you for taking the time to share your feedback. While I’m glad to hear that you enjoyed the amenities and were able to take advantage of an upgrade, I’m sorry that certain aspects of your room didn’t meet your expectations. Your comments regarding the cold tap, mini bar, and the condition of the hallways and balcony have been noted, and we will review these with our team to ensure improvements are made. We strive to offer a luxurious experience in all areas, and your insights are invaluable in helping us enhance this. We hope to welcome you back in the future for a stay that better reflects the high standards we aim to deliver.Best regards,Soad SajjadiGuest Services Manager
par un voyageur
Publié le 24 août 2024 sur Hotels
Commentaires de Gestion de l’hôtel
18 sept. 2024 par Guest Services Manager, Gestion de l’hôtel
Dear Alison,Thank you for your 10 out of 10 rating. We look forward to welcoming you back very soon!Kind Regards,SoadGuest Services Manager
par un voyageur
Publié le 18 août 2024 sur Hotels
Commentaires de Gestion de l’hôtel
18 sept. 2024 par Guest Services Manager, Gestion de l’hôtel
Dear Alison,Thank you for your 10 out of 10 rating. We look forward to welcoming you back very soon!Kind Regards,SoadGuest Services Manager
par un voyageur
Publié le 17 août 2024 sur Hotels
Had a great stay. I would say the view rooms probably not worth it. Ours was half obstructed by a wall.
Commentaires de Gestion de l’hôtel
2 oct. 2024 par Guest Services Manager, Gestion de l’hôtel
Dear Kieran,Thank you for your feedback, and we’re happy to hear you had a great stay with us!Regarding the view from your room, as per your request for a quiet room on a higher floor, we allocated you to the second floor. Please note that the rooms on this floor have balconies with walls that may partially obstruct the view. I would recommend a room on the first floor with a full view as we have bothfull and partial views. We look forward to welcoming you back!Best regards,The Guest Relations Team
