Note fondée sur 289 évaluations de clients
Écoutez ce qu’en pensent nos voyageurs
3,8 Propreté de la chambre
3,8 Service et personnel
3,7 Confort de la chambre
3,6 État de l’hôtel
avis de clients DE TRAVELOCITY
Écoutez ce qu’en pensent nos voyageurs
par Marie-France
Publié le 12 août 2017 sur Hotels
Commentaires de Gestion de l’hôtel
3 oct. 2017 par JAY, Gestion de l’hôtel
Thanks for staying with us. We appreciate your feedback!
par un voyageur
Publié le 12 sept. 2024
Their internet did not work. The lady was rude and not friendly at all. The toilet was very wobbly when you sat down to use the bathroom. I was there checked in for an hour and had to check out. Wouldn’t give my money back. I was not impressed at all with this place and they didn’t have full size pillows on their bed either.
Commentaires de Gestion de l’hôtel
12 sept. 2024 par jay, Gestion de l’hôtel
Hello Kaylin Appreciate your Time For Review. I just Find Out With Desk Clark. the lady let checked in you early without any early check-in fees.and did you inform the front desk that your internet was not working? if not, they wouldn't be aware of the issue and couldn't assist you. it's important to communicate any problems so they can be addressed. Additionally, you did not notify the desk that you were only staying for a short time. According to hotel policy, once you check in, you are charged for the entire duration.Regarding the wobbly toilet,since you did not report this issue to the desk, they were unable to address it . They would have certainly tried to resolve the problem if you had informed them. Asking for refund just one hour after check-in is unlikely to be accommodated.
par un voyageur
Publié le 26 août 2024 sur Expedia
Easy and cheap. Very dirty and run down. Needs basic maintenance.
Commentaires de Gestion de l’hôtel
12 sept. 2024 par jay, Gestion de l’hôtel
Thank you for your time Brian ,i will let the housekeeping team that ensure about cleaning .
par un voyageur
Publié le 11 août 2024 sur Hotels
Commentaires de Gestion de l’hôtel
27 août 2024 par Jay, Gestion de l’hôtel
Dear StacyThank you for taking the time to complete our online survey regarding your recent stay at our hotel.We very much appreciate and value your feedback and will share it with our team. Your survey responses will serve as encouragement to all of our staff as we strive to continuously improve the quality of our services to provide an exceptional experience for our guests. It is always a pleasure to receive positive feedback.Thank you again for sharing your experience, and we hope your next visit will be even more pleasant than the previous one.Sincerely,
par un voyageur
Just outside of Chicago
Publié le 4 août 2024 sur HotelsProperty was exactly what we were looking for. It is an hour from Chicago.
Commentaires de Gestion de l’hôtel
27 août 2024 par JAY, Gestion de l’hôtel
Dear Billie JoThank you for taking the time to complete our online survey regarding your recent stay at our hotel.We very much appreciate and value your feedback and will share it with our team. Your survey responses will serve as encouragement to all of our staff as we strive to continuously improve the quality of our services to provide an exceptional experience for our guests. It is always a pleasure to receive positive feedback.Thank you again for sharing your experience, and we hope your next visit will be even more pleasant than the previous one.Sincerely,
par un voyageur
Publié le 1 juill. 2024 sur Expedia
Commentaires de Gestion de l’hôtel
27 août 2024 par Jay, Gestion de l’hôtel
Dear Trisha ,We appreciate you taking the time to provide us with such detailed feedback about your stay. I am very sorry to hear that several things throughout your stay did not meet your expectations. Please note that your concerns have been passed on to our upper management. We do hope you give us another chance as we will definitely improve our services.Best Regards,
par un voyageur
Publié le 29 juin 2024 sur Expedia
This hotel has bed bugs. When I went to tell the man in the lobby, he was very rude and told us that we brought the bugs in with us. The hotel was disgusting and there were random stains all over the bed sheets, hair in the shower, and a pile of bugs in the corner of the room as well.
Commentaires de Gestion de l’hôtel
27 août 2024 par Mike, Gestion de l’hôtel
Dear Guest ,We appreciate you taking the time to provide us with such detailed feedback about your stay. I am very sorry to hear that several things throughout your stay did not meet your expectations. Please note that your concerns have been passed on to our upper management. We do hope you give us another chance as we will definitely improve our services.Best Regards,
par un voyageur
Best of the best!
Publié le 17 juin 2024 sur HotelsThe best hotel we have stayed at! Super clean and friendly front desk guy.
par un voyageur de Albia
Publié le 14 juin 2024 sur Expedia
Wonderful experience and they allowed us to check in 2 hours early! We was riding in motorcycle and allowed us to park under the canopy! Wonderful choice of restaurants!
par un voyageur
Publié le 31 mai 2024 sur Expedia
Well run place. Staff were courteous. Everything met or exceeded my expectations.
