Note fondée sur 448 évaluations de clients
Écoutez ce qu’en pensent nos voyageurs
4,2 Propreté de la chambre
4,4 Service et personnel
4,1 Confort de la chambre
4,1 État de l’hôtel
avis de clients DE TRAVELOCITY
Écoutez ce qu’en pensent nos voyageurs
par un voyageur
Publié le 3 oct. 2024 sur Hotels
Commentaires de Gestion de l’hôtel
7 oct. 2024 par Front Desk, Gestion de l’hôtel
Dear Joel,Thank you for completing the survey regarding your recent stay at our property. On behalf of our entire team, I would like to apologize for not exceeding your expectations. Your satisfaction is important to us and we will be using the feedback you gave us to implement improvements to ensure we offer a better experience for guests in the future. I hope that you will consider staying with us again so that we can have another chance to provide you with a superior experience. Sincerely,Best Western Stateline Lodge
par un voyageur
Publié le 2 oct. 2024 sur Expedia
Noisey location. Don't plan on sleeping in. Up at the crack of trucks and fast walking heel strikers on the wood framed floor above.
Commentaires de Gestion de l’hôtel
2 oct. 2024 par Front desk, Gestion de l’hôtel
Dear Mark,Thank you for completing the survey regarding your recent stay at our property.On behalf of our entire team, I would like to apologize for not exceeding your expectations. At Best Western we strive every day to provide a superior customer experience. I am sorry we weren’t able to do that for you. We will use the feedback you gave us to implement improvements to ensure we provide a better experience in the future.Because we value your business, we would like to provide you with a 25% discount to use towards a future stay with in 90 days. When you’re ready to use this discount, please contact me directly and I will personally assist you with your reservation.Please consider staying with us again so that we can have another chance to provide you with superior service. Sincerely,Best Western Stateline Lodge
par un voyageur
Publié le 1 oct. 2024 sur Expedia
Mini fridge did not work. Ac did not blow cold. Hair all in the tub. Tv did not work.
Commentaires de Gestion de l’hôtel
6 nov. 2024 par Front Desk, Gestion de l’hôtel
Dear JosephThank you for completing the survey regarding your recent stay at our property.Your business is very important to us and we value your feedback. By telling us what you liked about your stay and how we can improve, you are helping us deliver a superior experience for you and other guests in the future. We hope you will come back and see us again soon.Thank you again for taking the time to complete the survey. We appreciate your loyalty to our brand.Sincerely,Best Western Stateline Lodge
par un voyageur
Publié le 23 sept. 2024 sur Expedia
Great stay. Everything was great. For the money, we didnt expect anything exceptional. We've stayed here manytimes and will stay again.
Commentaires de Gestion de l’hôtel
24 sept. 2024 par Front Desk, Gestion de l’hôtel
Dear Wei,Thank you for completing the survey regarding your recent stay at our property. Your business is very important to us and we value your feedback. By telling us what you liked about your stay and how we can improve, you are helping us deliver a superior experience for you and other guests in the future. We hope you will come back and see us again soon.Thank you again for taking the time to complete the survey. We appreciate your loyalty to our brand.Sincerely,Best Western Stateline Lodge
par un voyageur
Publié le 19 sept. 2024 sur Expedia
Love the location. Staff was very friendly and helpful
Commentaires de Gestion de l’hôtel
23 sept. 2024 par Front Desk, Gestion de l’hôtel
Dear James Foster,Thank you for completing the survey regarding your recent stay at our property. Your business is very important to us and we value your feedback. By telling us what you liked about your stay and how we can improve, you are helping us deliver a superior experience for you and other guests in the future. We hope you will come back and see us again soon.Thank you again for taking the time to complete the survey. We appreciate your loyalty to our brand.Sincerely,Best Western Stateline Lodge
par un voyageur
Publié le 16 sept. 2024 sur Expedia
Commentaires de Gestion de l’hôtel
16 sept. 2024 par FD, Gestion de l’hôtel
Dear Tamara,Thank you for completing the survey regarding your recent stay at our property. On behalf of our entire team, I would like to apologize for not exceeding your expectations. Your satisfaction is important to us and we will be using the feedback you gave us to implement improvements to ensure we offer a better experience for guests in the future. I hope that you will consider staying with us again so that we can have another chance to provide you with a superior experience.Sincerely,Best Western Stateline Lodge
par un voyageur
Don’t stay here
Publié le 15 sept. 2024 sur HotelsPretty crappy. Hotel and our room smelled musty. One of our locks on our door was broken. The bathroom door didn’t close all the way and was therefore unable to be locked. Light bulb was out in a lamp. Bed was the softest piece of crap I’ve ever slept on. Sheets smelled musty.
WILL NEVER STAY HERE AGAIN. Would rather sleep in my car.
Commentaires de Gestion de l’hôtel
16 sept. 2024 par FD, Gestion de l’hôtel
Dear Nicole,Thank you for completing the survey regarding your recent stay at our property. On behalf of our entire team, I would like to apologize for not exceeding your expectations. Your satisfaction is important to us and we will be using the feedback you gave us to implement improvements to ensure we offer a better experience for guests in the future. I hope that you will consider staying with us again so that we can have another chance to provide you with a superior experience. Sincerely,Best Western Stateline Lodge
par un voyageur
I’ve stayed in better BWs.
Publié le 27 août 2024 sur HotelsWe were given room 217, which had a broken air conditioner. They were supposed to block the room from rental, but didn’t until we told them about it. Then, we got room 111, which was cold and damp. They had two bags of DampRid hanging on the coat rack, which collected a lot of water in 2 days.
A lot of the room doors have worn hardware that make them difficult to open.
Breakfast on morning 1 was cold or not replenished, including juice machine and coffee pots being empty for a while. Staff waited for most of crowd to leave before correcting the situation. On morning 2 we checked out early and went to Cathy’s Corner. Much better food.
Commentaires de Gestion de l’hôtel
29 août 2024 par Front Desk, Gestion de l’hôtel
Dear Mark,Thank you for completing the survey regarding your recent stay at our property. On behalf of our entire team, I would like to apologize for not exceeding your expectations. Your satisfaction is important to us and we will be using the feedback you gave us to implement improvements to ensure we offer a better experience for guests in the future. I hope that you will consider staying with us again so that we can have another chance to provide you with a superior experience. Sincerely,Best Western Stateline Lodge
par un voyageur
Publié le 9 août 2024 sur Hotels
Commentaires de Gestion de l’hôtel
26 août 2024 par fd, Gestion de l’hôtel
Dear Maurice,Thank you for completing the survey regarding your recent stay at our property.Your business is very important to us and we value your feedback. By telling us what you liked about your stay and how we can improve, you are helping us deliver a superior experience for you and other guests in the future. We hope you will come back and see us again soon.Thank you again for taking the time to complete the survey. We appreciate your loyalty to our brand.Sincerely,Best Western Stateline Lodge
par un voyageur
Publié le 7 août 2024 sur Expedia
Commentaires de Gestion de l’hôtel
8 août 2024 par FD, Gestion de l’hôtel
Dear Jason,Thank you for completing the survey regarding your recent stay at our property. Your business is very important to us and we value your feedback. By telling us what you liked about your stay and how we can improve, you are helping us deliver a superior experience for you and other guests in the future. We hope you will come back and see us again soon.Thank you again for taking the time to complete the survey. We appreciate your loyalty to our brand.Sincerely,Best Western Stateline Lodge
