Note fondée sur 644 évaluations de clients
Écoutez ce qu’en pensent nos voyageurs
3,6 Propreté de la chambre
4,0 Service et personnel
3,8 Confort de la chambre
3,3 État de l’hôtel
avis de clients DE TRAVELOCITY
Écoutez ce qu’en pensent nos voyageurs
par un voyageur
Publié le 28 oct. 2024
Dirty carpets and mattresses. Room not at all what was pictured as room online when i reserved it. Bathroom shower way too small ...neither me nor my husband would fit. Was shown another room just as bad! Was told could not get a refund without manager's ok..was told to come back the next day. Not only got charged for a room we did not stay in/at but also got charged for late check out!!!! We ened up going to a totally different hotel. Very disappointed not only at rooms and price but also the bery non accommodating staff. Never been this disappointed and will not book there ever again!!
Commentaires de Gestion de l’hôtel
29 oct. 2024 par Manager, Gestion de l’hôtel
Hello Annie, We apologize for any inconvenience you experienced during your stay. We encourage guests to reach out to management directly for further assistance regarding refunds. We appreciate your feedback and will address your concerns internally to ensure a better experience for future guests.
par un voyageur
Publié le 21 sept. 2024 sur Hotels
Commentaires de Gestion de l’hôtel
22 sept. 2024 par Manager, Gestion de l’hôtel
Hello Kristin Rohr,We are thrilled to hear that you had a fantastic stay with us! We look forward to welcoming you back soon for another wonderful experience.
par un voyageur
Stained wall
Publié le 21 sept. 2024 sur HotelsIt was noted that there were many repairs needed! ( tv didn’t work, holes in random walls, clocks were not on time, toilets were dirty, etc) In addition, we woke up and realized there was brown splatter all down the wall next to bed and staining the mattress ( vomit, spill?…gross)!!! The stain was reported to hotel staff and the response given was “sorry, there is nothing we can do for you”!
Commentaires de Gestion de l’hôtel
23 sept. 2024 par Manager, Gestion de l’hôtel
Hello Dylan, We appreciate your feedback and apologize for any inconvenience you may have experienced during your stay. Please feel free to reach out to our management team directly to address any concerns or issues that were not resolved to your satisfaction. Thank you for bringing this to our attention.
par un voyageur
Disappointed
Publié le 21 sept. 2024 sur HotelsPictures are deceiving, place has seen better days. Not worth the cost per night.
Commentaires de Gestion de l’hôtel
23 sept. 2024 par Manager, Gestion de l’hôtel
Dear Guest, We appreciate your feedback and regret to hear about your experience. We take all comments seriously to improve our services. If you have any further insights, please get in touch with the hotel management for a detailed discussion on your concerns.
par un voyageur
Publié le 17 sept. 2024 sur Hotels
Commentaires de Gestion de l’hôtel
20 sept. 2024 par Manager, Gestion de l’hôtel
Hello Maren,We're thrilled to hear you had a fantastic experience with us! We look forward to welcoming you back soon for another exceptional stay.
par un voyageur
Wander Out of the Wyndham Waupaca
Publié le 17 sept. 2024 sur HotelsThe hotel smelled like mold. Our room was not clean. The carpet was dingy. The bed sheet had stains and was inside out. The bed frame was dusty. The bathroom, where do I begin? Everything was just surfaced cleaned. The bathtub was all moldy. The shower-head was caked of crud. The sink water wouldn't go down right away. The "bar sink" had mold and the water wouldn't go down right away. When turning on the shower, we moved turned the handle and the whole handle fell off and fell into the tub. Thank goodness we had a nail file to screw it back on. But neither of us wanted to touch the thing, it was disgustingly dirty. The toilet was dirty with bugs crawling on it. We were in town for a wedding and needed to get ready so we just powered through.
Commentaires de Gestion de l’hôtel
18 sept. 2024 par Manager, Gestion de l’hôtel
Dear Guest,We apologize for any inconvenience you experienced during your stay. We value your feedback and will address these concerns with the appropriate teams to ensure a more pleasant experience for future guests. It is essential for us to maintain high standards of cleanliness and comfort for all our guests. Thank you for bringing these matters to our attention, and we sincerely hope to have the opportunity to better serve you in the future.
par un voyageur
Publié le 14 sept. 2024 sur Expedia
Wet towels on check in, one small bar of soap, bed half made. no shampoo Left after 2 nites was scheduled for four. Went to comfort inn more money but well worth.would like refund for 2 nites that I didn’t stay. SO DISAPPONTING
Commentaires de Gestion de l’hôtel
16 sept. 2024 par Manager, Gestion de l’hôtel
Hello James, We apologize for the inconveniences you experienced during your stay. Your feedback helps us improve our services for future guests. Please contact management directly for any refund inquiries. Thank you for sharing your concerns with us.
par un voyageur
Publié le 13 sept. 2024 sur Expedia
Commentaires de Gestion de l’hôtel
14 sept. 2024 par Manager, Gestion de l’hôtel
Hello Suzie,We are delighted to hear that you had an exceptional experience during your stay with us! We look forward to welcoming you back in the near future for another wonderful stay.
par un voyageur
Publié le 12 sept. 2024 sur Expedia
The room was DIRTY.. dust & dirt around the room. The bathroom was dirty.. mold in the shower, dirt stained curtain liner, towels & rags had stains on them. Just overall, not a clean place to stay.
Commentaires de Gestion de l’hôtel
13 sept. 2024 par Manager, Gestion de l’hôtel
Hello Ryan,We're sorry to hear about your experience and appreciate your feedback. We value cleanliness and will address your concerns with the housekeeping team to ensure our standards are met. We strive to provide a comfortable stay for all our guests.
par un voyageur
Publié le 12 sept. 2024 sur Expedia
Breakfast was good, great selection, attractive display and food was fresh. Check in was easy desk clerk was effecient and friendly. Room had lots of dog hair and there was mold around the shower fixtures. Hallway carpets need cleaning. It wasnt up to par for a Ramada.
Commentaires de Gestion de l’hôtel
13 sept. 2024 par Manager, Gestion de l’hôtel
Hello Alondra, Thank you for taking the time to share your feedback with us. We are glad you enjoyed our breakfast selection and found our check-in process smooth. Your comments about the room cleanliness and maintenance have been duly noted and will be addressed by our team. We strive to provide a comfortable stay for all our guests and will work to improve in these areas.
