Note fondée sur 942 évaluations de clients
Écoutez ce qu’en pensent nos voyageurs
3,4 Propreté de la chambre
3,5 Service et personnel
3,3 Confort de la chambre
3,3 État de l’hôtel
avis de clients DE TRAVELOCITY
Écoutez ce qu’en pensent nos voyageurs
par un voyageur
Publié le 8 oct. 2024 sur Hotels
Commentaires de Gestion de l’hôtel
9 oct. 2024 par Brand Experience Team, Gestion de l’hôtel
Hi Jim, Thanks for your recent rating. Your input is highly valuable to us as we continuously strive to enhance our services. We hope your experience with us was enjoyable, and we would love to host you soon. If there are any areas where we can improve or if you have any suggestions for us, please do not hesitate to share them. Your feedback helps us ensure that we meet and exceed your expectations. Many thanks once again, and we look forward to your next visit. Natalie #team6
par un voyageur
Dirty and rude
Publié le 7 oct. 2024 sur HotelsThe door to the first room that we were given would not lock and it smelled like old cigarette smoke even though we asked for a non smoking room. When we went to say something, the person at the front desk was rude and acted like he could care less. We were not offed a different room until we were about to drive away. The second room had dirty towels, a dirty bathtub and an alll around dirty bathroom. The bed was hard as a rock also. The following morning, my husband went to the lobby to get coffee and the desk clerk was asleep and seemed extremely upset when he had to start the coffee pot even though it was almost 8 in the morning. STAY FAR AWAY FROM THIS PLACE!
Commentaires de Gestion de l’hôtel
8 oct. 2024 par Sophia CSR, Gestion de l’hôtel
Dear Guest,We sincerely apologize for the experience you had during your stay. The issues you encountered with the room, including the locking door and the unpleasant odour, are completely unacceptable, and we regret that our response did not meet your expectations. Cleanliness is a top priority for us, and we are addressing the problems you mentioned with our housekeeping team. Additionally, we will follow up with our front desk staff to ensure all guests are treated with respect and courtesy. Thank you for bringing these matters to our attention, and we hope you’ll consider giving us another chance in the future to provide a better experience.
par un voyageur
Publié le 6 oct. 2024 sur Expedia
They say “you get what you pay for.” This was one of the cheaper hotels in the area. We had stayed here a few years ago and it was average. This time around we found our room quite dirty. Dirty towels, hair in the tub….I forgot to bring flips flops to walk from the bed to the bath room and after a few trips my feet were black with dirt. The rooms on the front side are loud bc of the road. We did ask for the floor to be mopped and for new towels…the staff was accommodating.
Commentaires de Gestion de l’hôtel
7 oct. 2024 par Sophia CSR, Gestion de l’hôtel
Dear Guest,Thank you for sharing your feedback. I'm sorry to hear that your recent stay did not meet the standards you experienced during your last visit. Cleanliness is a top priority for us, and we sincerely apologize for the dirty towels and hair in the tub. It’s great to know that our staff was accommodating when you requested assistance, but we recognize that this shouldn't have been necessary in the first place. We’ll address these cleanliness issues with our housekeeping team to ensure improvements are made. We appreciate your understanding and hope to have the opportunity to provide you with a better experience in the future.
par un voyageur
Publié le 6 oct. 2024 sur Hotels
Commentaires de Gestion de l’hôtel
7 oct. 2024 par Sophia CSR, Gestion de l’hôtel
Dear Guest,We appreciate your business and your time for rating your stay. If you wish, you can share your experience in detail and let us know about the pros and cons. We welcome our guest's feedback, both positive and negative, to improve our services.
par un voyageur
Publié le 4 oct. 2024 sur Expedia
Had a cricket in my room that made noise the whole night.
This hotel has no amenities, no shampoo, conditioner, etc. just a tiny bar of soap
My sheets on the bed had a stain and my non smoking room had definitely been smoked in previously as the odor of cigarettes was very strong.
Commentaires de Gestion de l’hôtel
5 oct. 2024 par Sophia CSR, Gestion de l’hôtel
Dear Guest,We are distressed to see you unhappy and never want our guests to go back like this with an unpleasant experience. We are actively investigating your feedback with our management for prompt action. I hope this will not be your last impression of us and hope that you will reconsider staying with us in the future.
par un voyageur
Publié le 4 oct. 2024 sur Expedia
Great staff
Commentaires de Gestion de l’hôtel
5 oct. 2024 par Sophia CSR, Gestion de l’hôtel
Dear Guest,It is heartwarming to see such a wonderful rating. We truly appreciate you taking the time to rate your experience. We hope you will come back to see us again on your next trip to the area!
par un voyageur
Publié le 30 sept. 2024 sur Hotels
Commentaires de Gestion de l’hôtel
1 oct. 2024 par Sophia CSR, Gestion de l’hôtel
Dear Guest,It is heartwarming to see such a wonderful rating. We truly appreciate you taking the time to rate your experience. We hope you will come back to see us again on your next trip to the area!
par un voyageur
Publié le 30 sept. 2024 sur Expedia
0 stars. ROACHES EVERYWHERE!!!!! I highly recommend not staying here. the guy behind the counter even tried to argue with me about it when I have photos to prove the roaches Crawling on the bed, walls, everywhere. Very nasty. Expedia was very helpful though and helped us get a refund, I got me and my family out of there so fast.
Commentaires de Gestion de l’hôtel
1 oct. 2024 par Sophia CSR, Gestion de l’hôtel
Dear Guest,I'm very sorry to hear about your terrible experience. The presence of roaches and the response from our staff is completely unacceptable, and this is not the standard we strive to uphold. Thank you for bringing this to our attention, and rest assured we will investigate the situation thoroughly. We're glad to hear that Expedia was able to assist with your refund, and we sincerely apologize for the distress this caused you and your family. We will take immediate steps to address this issue.
par un voyageur
Publié le 29 sept. 2024 sur Hotels
Commentaires de Gestion de l’hôtel
30 sept. 2024 par Sophia CSR, Gestion de l’hôtel
Dear Guest,We appreciate your business and your time for rating your stay. If you wish, you can share your experience in detail and let us know about the pros and cons. We welcome our guest's feedback, both positive and negative, to improve our services.
par un voyageur
Have stayed here many times. Will stay again.
Publié le 28 sept. 2024 sur HotelsThis was a handicapped room. Which was fine. There was no place to hang my clothes. No bar. I had to hang them on the shower rod. There were no towels the first night. She brought some in the next day for the second night.
Commentaires de Gestion de l’hôtel
28 sept. 2024 par Sophia CSR, Gestion de l’hôtel
Dear Guest,I wanted to say thanks for your recent stay here at our hotel! We are happy to see this positive rating. Our team continuously strives to exceed your expectations and looks forward to you in the future.
