Note fondée sur 79 évaluations de clients
Écoutez ce qu’en pensent nos voyageurs
3,0 Propreté de la chambre
3,0 Service et personnel
3,0 Confort de la chambre
2,9 État de l’hôtel
avis de clients DE TRAVELOCITY
Écoutez ce qu’en pensent nos voyageurs
par un voyageur
Publié le 23 juill. 2024 sur Expedia
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Commentaires de Gestion de l’hôtel
24 juill. 2024 par Hotel Manager , Gestion de l’hôtel
Dear Kaitlyn,Thank you for taking the time out of your busy schedule to write a review about your stay at our hotel. We would like to know what we can improve to earn a 5-star review on your next stay.Sincerely, Hotel Manager
par un voyageur
Publié le 17 juill. 2024 sur Hotels
Commentaires de Gestion de l’hôtel
19 juill. 2024 par Hotel Manager , Gestion de l’hôtel
Dear Renee,Thanks for staying with us and giving us a 10-star rating. We appreciate your awesome feedback. I hope you will visit us again soon for another memorable stay.Sincerely, Hotel Manager
par un voyageur
Publié le 10 juill. 2024 sur Expedia
Was a quiet stay slept n left
Commentaires de Gestion de l’hôtel
11 juill. 2024 par Hotel Manager , Gestion de l’hôtel
Dear Kaitlyn,Thank you for your review and 4 out of 5 rating. We're glad to hear that you had a quiet stay and got a good night's sleep. If there's anything we can do to improve your experience next time and earn that extra star, please let us know. We look forward to hosting you again!Sincerely, Hotel Manager
par un voyageur
Publié le 1 juin 2024 sur Hotels
Commentaires de Gestion de l’hôtel
3 juill. 2024 par Hotel Manager, Gestion de l’hôtel
Dear Eduardo,Thank you for your stay; however, the 2-star rating is disappointing. Please tell us what made you unhappy so that we can address it. We care about your satisfaction. Please respond.Sincerely, Hotel Manager
par un voyageur
Publié le 20 mai 2024 sur Expedia
Easy check in
Commentaires de Gestion de l’hôtel
3 juill. 2024 par Hotel Manager, Gestion de l’hôtel
Dear Ron,Thank you for your review! We're glad you had an easy check-in experience. We hope to see you again soon!Sincerely, Hotel Manager
par un voyageur
Good spot
Publié le 9 mars 2024 sur HotelsGood clean room, comfortable clean bed, adequate overall for a short stay. Only problem was loud rude people in the next room.
par un voyageur
Publié le 7 mars 2024 sur Expedia
We got the room on-line, they cahrged us an extra $50 . We checked out at 10:25. Claimed we checked out after 11. Because I told them we found tons of trash under the sink. The room was not very clean and the pictures didnnot match the room
They literally stole $50 bucks from us. When we called and told them to return the money, they said "we do not do refunds" . They literally stole from us and there is nothing we can do . Do not stay there ever!!
Commentaires de Gestion de l’hôtel
12 mars 2024 par Guest Relations, Gestion de l’hôtel
Dear Ezequiel,Thank you for reaching out, though we regret the experience you've described, especially regarding our accommodations, as we always strive to provide a comfortable stay for our guests. Rest assured, your feedback is valued and will be shared with the respective teams as we make the appropriate changes and improvements. Additionally, we never intend to leave any billing concerns unresolved and encourage you to contact us offline once more if you would like to discuss this matter further. Down the line, we hope you consider returning for a better experience.
par un voyageur
Publié le 23 oct. 2023 sur Expedia
Had a bug issue.
Frozen bugs in refrigerator and crawling around bathroom.
Sheets had yellow stains.
Commentaires de Gestion de l’hôtel
27 oct. 2023 par Guest Relations, Gestion de l’hôtel
Dear Clayton,We sincerely regret that you may have encountered some issues with pests. Although we undergo regular pest control procedures, we will complete an evaluation to determine where we may have fallen short during your stay. Thank you for bringing your concerns to our attention, and please consider returning in the future for a better experience.
par un voyageur
Publié le 5 oct. 2023 sur Expedia
Really needs work
Commentaires de Gestion de l’hôtel
6 oct. 2023 par Manager, Gestion de l’hôtel
sorry for inconvenience. We will work on it. thank you for your time for feed back.
par un voyageur
Publié le 2 août 2023 sur Expedia
The room from the picture wasn't available. There were weird and gross things at every turn. I don't even know what was on the air conditioner vent.
Commentaires de Gestion de l’hôtel
6 août 2023 par Guest Relations, Gestion de l’hôtel
Dear Teresa,Guest feedback is welcomed and appreciated. While we regret that your stay failed to meet your expectations, rest assured we will seize this opportunity to focus our efforts and improve. We will be double-checking that everything is as it should be so that these are not concerns for our future guests. It would be our pleasure to host you again and deliver a more enjoyable experience that we know we can deliver.
