Note fondée sur 428 évaluations de clients
Écoutez ce qu’en pensent nos voyageurs
4,3 Propreté de la chambre
4,4 Service et personnel
4,2 Confort de la chambre
4,2 État de l’hôtel
avis de clients DE TRAVELOCITY
Écoutez ce qu’en pensent nos voyageurs
par un voyageur
Publié le 21 oct. 2024 sur Hotels
Commentaires de Gestion de l’hôtel
22 oct. 2024 par Sophia CSR, Gestion de l’hôtel
Hi Pedro,We were delighted to be your hosts recently, thank you for choosing to stay with us. It is heartwarming to receive a 10-star rating from our guests. We are glad that you had a nice stay with us. Our Team is looking forward to serving you again on your future travels.
par un voyageur
Publié le 20 oct. 2024 sur Hotels
Commentaires de Gestion de l’hôtel
21 oct. 2024 par Sophia CSR, Gestion de l’hôtel
Hi Brenda,We appreciate the 8-star rating of your stay. However, our goal is to make our guests 100% satisfied. Therefore, we welcome your ideas and suggestions for your future stay. We would love to host you again.
par un voyageur
Publié le 14 oct. 2024 sur Expedia
Commentaires de Gestion de l’hôtel
15 oct. 2024 par Sophia CSR, Gestion de l’hôtel
Hi Ashley,Thank you for your 5-star ratings. We are feeling blessed to have you as our guest. It's our passion to provide our customers with exceptional refuge and service. See you soon!
par un voyageur de Stephenville
Publié le 12 oct. 2024 sur Expedia
This hotel is the only hotel the says it welcomes dogs yet NOT REALLY.
It must be Motel 6 Headquarters that green lights the canines but…THE MANAGEMENT HERE honestly doesn’t welcome dogs at all.
Their policy is you must take the dog with you if you wish to leave the hotel.
Even if you go out to dinner or breakfast- they demand you take your dog.
No excuses.
If they learn you left the dog for even 1 hour behind- they kick you out.
I wish I was making this up but I’m not.
You’ve been forewarned.
Commentaires de Gestion de l’hôtel
14 oct. 2024 par Sophia CSR, Gestion de l’hôtel
Hi Joanna,I am sorry to hear about your experience regarding our pet policy. We genuinely value our guests and their furry companions, and it’s disappointing to learn that you felt unwelcome. We intend to create a comfortable environment for both guests and their pets, and I apologize for any misunderstandings regarding the policy. We will review our communication to ensure it is clearer and consider your feedback for potential adjustments. Thank you for bringing this to our attention, and I hope you might give us another chance in the future to provide a better experience for you and your dog.
par un voyageur
Publié le 3 oct. 2024 sur Expedia
Commentaires de Gestion de l’hôtel
4 oct. 2024 par Sophia CSR, Gestion de l’hôtel
Hi Eduardo,Thank you for your 5-star ratings. We are feeling blessed to have you as our guest. It's our passion to provide our customers with exceptional refuge and service. See you soon!
par un voyageur
Publié le 29 sept. 2024 sur Hotels
This place was dirty. I don't know who ever rated this a 9.0 motel because this us in no way that high of a rating. This place is dirty and dusty. Our shower had hair all in it. The walls of the shower were even dirty. I had to go buy my own cleaning products and clean it myself before I could even use it. Their were crickets everywhere. We even had small roaches. We didn't see these till our last night. We decided to just stay in and make sandwiches so I guess the smell of the food brought it out. On the table under the tv. The place had holes in the bottom of the walls smelled bad just walking in, the ceiling had a big hole. I'm honestly very disappointed.
Commentaires de Gestion de l’hôtel
30 sept. 2024 par Sophia CSR, Gestion de l’hôtel
Hi Alicia,We sincerely apologize for the disappointing experience you had during your stay. It’s completely unacceptable for you to encounter such cleanliness issues, including hair in the shower and pests in the room. Your feedback about the condition of the facilities, including the holes in the walls and unpleasant odours, is taken very seriously. We appreciate you bringing these concerns to our attention, as they will be addressed with our management and housekeeping teams immediately. We hope you will consider giving us another chance to provide you with a much better experience in the future.
par un voyageur
Great rating for basic needs
Publié le 18 sept. 2024 sur HotelsProperty was well lit, easy to find, safe, well maintained, and secure, with room entrances in interior hallways.
Exterior doors locked properly and unlocked with guest key card. Staff was welcoming, courteous, and of good appearance. They were also responsive and gracious with requests we presented.
It's an older, budget property that permits pets, so there were stains in the carpeted hallways but absolutely no odors or messes.
Texas has an autumn phenomenon known as Cricket Spawning Season, during which businesses with bright lighting can be literally swarming with the insects. Motel 6 did NOT have any such swarm in play, and the staff were proactively sweeping up the occasional dead bug before it could become an issue. I was very impressed with the care and courtesy of the several staff I encountered during our 2 night stay.
Our beds were incredibly comfortable, with excellent mattresses. The space was quiet and cooled well.
There was some dirtiness just at the AC intake and blower vents, and tried as we could, the shower inevitably leaked water nearest the bathroom door, which didn't easily latch. These were minor, and did not affect our sense of value for the price.
Commentaires de Gestion de l’hôtel
18 sept. 2024 par Sophia CSR, Gestion de l’hôtel
Hi Megan,Thank you for your thoughtful and detailed review. We are delighted to hear that you had a comfortable and safe stay and that our staff provided welcoming and responsive service. It's great to know that the property’s cleanliness and security measures, especially during Texas’s Cricket Spawning Season, left a positive impression. We appreciate your understanding regarding the minor maintenance issues and will address the AC vents and bathroom door for future improvements. Your feedback is invaluable, and we are glad you found the stay to be a good value. We hope to welcome you back soon!
par un voyageur
Publié le 11 sept. 2024 sur Expedia
Commentaires de Gestion de l’hôtel
11 sept. 2024 par Sophia CSR, Gestion de l’hôtel
Hi Aliyah,Thank you for your 5-star ratings. We are feeling blessed to have you as our guest. It's our passion to provide our customers with exceptional refuge and service. See you soon!
par un voyageur
Publié le 8 sept. 2024 sur Expedia
it was good
Commentaires de Gestion de l’hôtel
9 sept. 2024 par Sophia CSR, Gestion de l’hôtel
Dear Guest,Thank you for your feedback! We are glad to hear that you had a good experience. We are happy that you are enjoying our services. We will always ensure that we keep delighting you with our facilities and services. Our team hopes to have the chance to serve you again on your next visit.
par un voyageur
Publié le 5 sept. 2024 sur Expedia
Commentaires de Gestion de l’hôtel
5 sept. 2024 par Sophia CSR, Gestion de l’hôtel
Hi Sergio,We appreciate your business and your time for rating your stay. If you wish, you can share your experience in detail and let us know about the pros and cons. We welcome our guest's feedback, both positive and negative, to improve our services.
