Note fondée sur 417 évaluations de clients
Écoutez ce qu’en pensent nos voyageurs
4,3 Propreté de la chambre
4,4 Service et personnel
4,2 Confort de la chambre
4,2 État de l’hôtel
avis de clients DE TRAVELOCITY
Écoutez ce qu’en pensent nos voyageurs
par un voyageur
Publié le 25 août 2024 sur Hotels
Commentaires de Gestion de l’hôtel
27 août 2024 par Sophia CSR, Gestion de l’hôtel
Hi Kimberly,We were delighted to be your hosts recently, thank you for choosing to stay with us. It is heartwarming to receive a 10-star rating from our guests. We are glad that you had a nice stay with us. Our Team is looking forward to serving you again on your future travels.
par un voyageur
Publié le 21 août 2024 sur Expedia
The gentleman that checked me in was so nice, place still doing some minor reno but was clean and smelled clean! Located right beside I20, lots of food around and gas station. Great for a short stay.
Commentaires de Gestion de l’hôtel
22 août 2024 par Sophia CSR, Gestion de l’hôtel
Dear Guest,Thank you for your kind words! We are glad to hear that you had a positive experience with our check-in staff and found the hotel clean and conveniently located. We appreciate your understanding of the ongoing renovations and are pleased to know that our location worked well for your short stay. We look forward to welcoming you back in the future!
par un voyageur
Publié le 19 août 2024 sur Hotels
Commentaires de Gestion de l’hôtel
21 août 2024 par Sophia CSR, Gestion de l’hôtel
Dear Guest,We appreciate your business and your time for rating your stay. If you wish, you can share your experience in detail and let us know about the pros and cons. We welcome our guest's feedback, both positive and negative, to improve our services.
par un voyageur
Publié le 17 août 2024 sur Hotels
I never stay in a Motel 6. But took a chance since the pictures looked like it was Remodel. Super fresh, nice and was great. I would stay again when back in the area.
Commentaires de Gestion de l’hôtel
19 août 2024 par Sophia CSR, Gestion de l’hôtel
Hi Brandi,Thank you for giving us a chance and sharing your positive experience! We are thrilled to hear that you found our remodelled accommodations fresh and enjoyable. It’s wonderful to know that we exceeded your expectations, and we are glad you would consider staying with us again. We look forward to welcoming you on your next visit!
par un voyageur
Publié le 16 août 2024 sur Hotels
Commentaires de Gestion de l’hôtel
19 août 2024 par Sophia CSR, Gestion de l’hôtel
Hi Kimberly,We appreciate the 8-star rating of your stay. However, our goal is to make our guests 100% satisfied. Therefore, we welcome your ideas and suggestions for your future stay. We would love to host you again.
par un voyageur
Publié le 16 août 2024 sur Hotels
Commentaires de Gestion de l’hôtel
19 août 2024 par Sophia CSR, Gestion de l’hôtel
Hi Kimberly,We appreciate the 8-star rating of your stay. However, our goal is to make our guests 100% satisfied. Therefore, we welcome your ideas and suggestions for your future stay. We would love to host you again.
par un voyageur
Publié le 14 août 2024 sur Hotels
The stay was ok, i gave ut 3 stars because of the guy who was the housekeeper. He was very nice and helpful. The night shift guy who checked ne in was the rudest person ive had the displeasure of interacting with in 20 years. He has absolute no customer service skills at all. Perhaps he should find another type of job because he doesn't like what he is doing.
Commentaires de Gestion de l’hôtel
16 août 2024 par Sophia CSR, Gestion de l’hôtel
Hi Heather,We are pleased to hear that you had a positive experience with our housekeeper and found him helpful and friendly. However, we are very sorry to hear about your negative experience with our night shift team member. This is certainly not the level of service we strive to provide. We take customer service very seriously, and your comments will be addressed with our team to ensure we improve in this area. Thank you for bringing this to our attention, and we hope to have the opportunity to offer you a more positive experience in the future.
par un voyageur
Publié le 7 août 2024 sur Expedia
Decent property, easy access to highways for travelers. Elevator was sketchy and the place reeked of food that I’m sure was not cooked there.
Commentaires de Gestion de l’hôtel
8 août 2024 par Sophia CSR, Gestion de l’hôtel
Hi Frederick,Thank you for your feedback. I am glad you found our property conveniently located with easy access to highways. However, I apologize for the issues you experienced with the elevator and the unpleasant odour. We take these concerns seriously and will address them promptly. Your comfort and satisfaction are important to us, and we appreciate you bringing these matters to our attention. We hope your next visit will be even more pleasant than the previous one.
par un voyageur
Publié le 5 août 2024 sur Expedia
Very clean and didn't smell, thankful it was so close from the other hotel
Commentaires de Gestion de l’hôtel
5 août 2024 par Sophia CSR, Gestion de l’hôtel
Hi Brittnee,Thank you for your positive feedback! We are glad to hear that you found our hotel very clean and appreciated the proximity to the other hotel. It’s great to know our location and cleanliness contributed to your comfortable stay. We look forward to hosting you again in the future.
par un voyageur
Publié le 30 juill. 2024 sur Expedia
From the moment I checked in I felt very welcomed by most of the staff and even was able to check-in. As a solo female traveler, I felt very safe at the hotel and within the surrounding area! House-keeping was very attentive and always made sure I had what I needed.
I had two run-in with a staff member that left a weird/uncomfortable feeling in my stomach. First one: I had come back in the early hours of the morning after a night out. I scanned my card at the lobby doors to allow me in, where I then proceeded to the elevator. As I was waiting the older gentleman working the front desk asked me for my name and room number, I guess my reply for my room# had sounded like a question, he said “I’m not sure, I'm asking you” I said “well yes xxx is my room number” not sure why this mattered as I clearly had a valid key to get through the doors in the first place.
The second time with the same older gentleman, I again arrived back in the earlier hours of the morning. I had a guest staying overnight with me and I was told to report all vehicles to the front desk that will be there overnight to prevent possibility of being towed so I did. The same older gentlemen brushed it off and said I didn’t have to report it, then I said “at check-in I was told to do this” all of a sudden his demeanor changed, he took the second vehicle info then thanked me for being responsible… not sure why but just got an odd vibe.
Only other issue is was the pool not being the most clear/well kept up on.
Commentaires de Gestion de l’hôtel
31 juill. 2024 par Sophia CSR, Gestion de l’hôtel
Hi Caitlin,We are delighted to hear that you felt welcomed and safe during your stay and that our housekeeping team met your needs. Your safety and comfort are our top priorities, especially for solo travellers. However, I apologize for the uncomfortable interactions you had with one of our staff members. I will address this matter with the staff member in question to ensure a more consistent and pleasant experience for all our guests. Regarding the pool, we will review our maintenance procedures to ensure it is always clean and well-kept for our guests. Your feedback is invaluable as it helps us improve our services. We hope to have the opportunity to welcome you back and provide you with an even better experience.
