Note fondée sur 143 évaluations de clients
Écoutez ce qu’en pensent nos voyageurs
4,1 Propreté de la chambre
4,3 Service et personnel
4,0 Confort de la chambre
3,9 État de l’hôtel
avis de clients DE TRAVELOCITY
Écoutez ce qu’en pensent nos voyageurs
par un voyageur
Publié le 23 sept. 2024 sur Expedia
Ok
Commentaires de Gestion de l’hôtel
1 oct. 2024 par M, Gestion de l’hôtel
Dear Oscar,Thank you so much for your exceptional rating. We are glad we could win your trust and provide you with the best. It is pleasing to know that our efforts to maintain a clean and welcoming environment were noticeable during your stay. We enjoyed catering to your needs as much as you enjoyed and hope to enhance this experience further. We are indeed looking forward to your next visit. See you soon!Best Regards,Management Team
par un voyageur
Publié le 22 sept. 2024 sur Hotels
When I arrived to check in the front door, staff was on the phone. I waited for at least five minutes. Then I would not have booked the room had I known it was an outdoor hotel. It did feel unsafe. When we went into the room the air was not on. it was extremely hot in there.
Commentaires de Gestion de l’hôtel
22 sept. 2024 par Management, Gestion de l’hôtel
Thank you for your review. We apologize for the wait at the front desk; however, we were sold out and we had a lot of reservations. Also, our photos online clearly shows an exterior hotel and we also some interior rooms but your reservation was a standard room and not a suite. We have suites that have interior access and we apologize for any inconvenience this may have caused
par un voyageur
Publié le 22 sept. 2024 sur Hotels
Hot tub in room was clean, but not working properly. Room was nice size. There was no carpet in room which is definitely a plus at a hotel for me. Sheet had a cigarette burn and should have been tossed instead of reused. Hallway leading to room smelled like big spray, but I guess at least they sprayed. Didn't take advantage of the breakfast. Staff was very friendly and informative. All in all a decent hotel for the price.
Commentaires de Gestion de l’hôtel
1 oct. 2024 par M, Gestion de l’hôtel
Dear Guest,Thank you for taking the time to share your experience with us. We’re glad to hear that you found the hot tub clean, enjoyed the spaciousness of your room, and appreciated the absence of carpet, which can contribute to a more comfortable stay. We also thank you for your kind words about our friendly and informative staff. We apologize for the issues you encountered, including the malfunctioning hot tub and the condition of the sheets. This is not the standard we strive for, and we will address these concerns with our housekeeping team to ensure they are resolved promptly. We appreciate your feedback regarding the hallway smell and will look into ways to improve the atmosphere in that area. Your input is invaluable as we continually work to enhance our guest experience.Thank you again for your comments, and we hope to welcome you back for an even better stay in the future!Best Regards,Management Team
par un voyageur
Publié le 22 sept. 2024 sur Hotels
Commentaires de Gestion de l’hôtel
1 oct. 2024 par M, Gestion de l’hôtel
Dear Guest,Thank you so much for your exceptional rating. We are glad we could win your trust and provide you with the best. It is pleasing to know that our efforts to maintain a clean and welcoming environment were noticeable during your stay. We enjoyed catering to your needs as much as you enjoyed and hope to enhance this experience further. We are indeed looking forward to your next visit. See you soon!Best Regards,Management Team
par un voyageur
Publié le 21 sept. 2024 sur Expedia
Commentaires de Gestion de l’hôtel
1 oct. 2024 par M, Gestion de l’hôtel
Dear Oscar,Thank you so much for your wonderful rating and for taking the time to share your experience with us. We are delighted to know that you enjoyed your stay and that our team was able to meet your expectations. We hope to welcome you back in the future for another outstanding experience.Best Regards,Management Team
par un voyageur
Publié le 16 sept. 2024 sur Expedia
par un voyageur
Publié le 15 sept. 2024 sur Expedia
…
par un voyageur
Publié le 14 sept. 2024 sur Expedia
Pillows weren’t great.
par un voyageur
Publié le 13 sept. 2024 sur Expedia
Commentaires de Gestion de l’hôtel
14 sept. 2024 par M, Gestion de l’hôtel
Dear Oleg,Thank you so much for your wonderful rating and for taking the time to share your experience with us. We are absolutely delighted to know that you enjoyed your stay and that our team was able to meet your expectations. We hope to welcome you back in the future for another outstanding experience.Best Regards,Management Team
par un voyageur
Publié le 12 sept. 2024 sur Expedia
Commentaires de Gestion de l’hôtel
14 sept. 2024 par M, Gestion de l’hôtel
Dear Lisa,Thank you so much for your exceptional rating. We are glad we could win your trust and provide you with the best. It is pleasing to know that our efforts to maintain a clean and welcoming environment were noticeable during your stay. We enjoyed catering to your needs as much as you enjoyed and hope to enhance this experience further. We are indeed looking forward to your next visit. See you soon!Best Regards,Management Team
