Note fondée sur 8 évaluations de clients
Écoutez ce qu’en pensent nos voyageurs
4,2 Propreté de la chambre
5,0 État de l’hôtel
avis de clients DE TRAVELOCITY
Écoutez ce qu’en pensent nos voyageurs
par un voyageur
Publié le 19 sept. 2024 sur HomeAway
par un voyageur
Winter weather storm
Publié le 17 janv. 2024 sur HomeAwayWe were unable to make it to the property due to a winter weather storm. Vacasa sent us emails warning us about the storm:
“The National Weather Service has placed a winter storm warning on your vacation rental’s area from today.”
“ Guests can expect heavy snowfall and high winds throughout the weekend, making travel difficult. Make sure to stock your car(s) with a flashlight, food and water in case of an emergency, and be aware that there is a possibility of shoveling needed to enter and/or exit rentals.”
“The Mount Hood region is experiencing widespread power outages due to high winds and extreme winter conditions.”
“ We apologize for the inconvenience and potential disruption to your stay, however our Guest Experience Team is here to assist you with your travel plans. Please contact us at 800-544-0300 and we will be happy to work with you on the details of your stay.”
We were coming from out of town and due to these conditions, multiple travel warnings, and the rental car company not offering chains for the tires - we made the hard choice not to risk the elements for us and our kids safety.
Despite these warnings sent by Vacasa and Vacasa saying to call to so we can “work on the details of your stay” - they did not offer a refund, credit or even a rebooking. We would love to make this trip happen in the future when conditions aren’t dangerous. It is a hard amount of money to lose when it was clearly the right decision to not risk being stuck without power on mt Hood
Commentaires de Gestion de l’hôtel
1 févr. 2024 par VrboOwner, Gestion de l’hôtel
Thank you for your review, and we apologize for the inconvenience that you have experienced during your stay with us. Our local team strives to provide every one of our guests with the best vacation possible. We are so sorry if our standards were not met during your time with us. We will continue to work with both our local staff and homeowner to make improvements to this home, and we hope you'll give us a second chance to impress you.
par un voyageur de Risskov, Arhus, Denmark
Cozy Stay on Mt. Hood
Publié le 26 sept. 2023 sur HomeAwayNice property, kitchen was well appointed and had hot beverages. No problems with water pressure (there was a mysterious note from a past visitor). The only reason for the 4 stars is that the dishes weren’t washed when we arrived, a couple of lights were burned out, and there was damp laundry left in the dryer. The double bed was a little too soft for our tastes, but the bunk beds were nice! (Also, we couldn’t figure out how to get the arcade game to work, but that wasn’t a big deal.)
par un voyageur
Small Suggestions to Improve Stey
Publié le 23 juill. 2023 sur HomeAwayWater pressure extremely low. Not a good experience showering.
Door lock needs explanation when leaving property.
No K Cups left out for use.
Light switch at entry doesn’t turn any light on.
Main room TV needs living room and bedroom remotes used in together to operate TV
Commentaires de Gestion de l’hôtel
7 août 2023 par VrboOwner, Gestion de l’hôtel
Thank you for taking the time to share your valuable feedback. We sincerely apologize for the maintenance issues you had. Please know that this is not the typical standard our guests can expect, and when issues occur, we make every effort to resolve them quickly and efficiently. We have informed our local operations manager of all your concerns, and we will follow up to ensure that they are resolved. We hope to have the opportunity to better serve you in the future.
par un voyageur
Superb!
Publié le 6 juin 2023 sur HomeAwayClean, well stocked, up to date. Check in/out a breeze
par un voyageur
Publié le 31 mars 2023 sur Expedia
Water pressure in the shower was a bit low, but otherwise a very nice condo
par un voyageur
Publié le 21 févr. 2023 sur Expedia
par un voyageur
Great Experience!
Publié le 8 janv. 2023 sur HomeAwayVery comfortable, nicely updated.