Note fondée sur 7 évaluations de clients
Écoutez ce qu’en pensent nos voyageurs
4,0 Propreté de la chambre
4,5 État de l’hôtel
avis de clients DE TRAVELOCITY
Écoutez ce qu’en pensent nos voyageurs
par un voyageur
Publié le 24 août 2024 sur Expedia
It was. Beautiful home with a lovely garden. The beds were excellent !
par un voyageur
Publié le 5 août 2024 sur Expedia
par un voyageur
Publié le 31 juill. 2024 sur HomeAway
par un voyageur
Family visit
Publié le 25 juill. 2024 sur HomeAwayIt was spacious, clean and the beds were very comfortable . When we come
Back to Wellend I would definitely want to book it again
par un voyageur
Overall bad experience
Publié le 27 mai 2024 sur HomeAwayWe arrived 1 hour after check-in. We still had not received the lockbox code, and after calling VRBO we were told that the previous guest left late and left the place in a mess. We were asked to wait another 45 minutes. After about an hour we finally got the lock box code. The place was still not properly cleaned and there was only one towel in the bathroom. Through VRBO email we were able to arrange for more towels; they were still in the wash. We had to clean the kitchen, refrigerator and bathroom. The host added more towels while we were out and also vacuumed the living room and foyer. The TV had no service but we did discover after two days that we could access Prime using our home account. Wifi was a bust: the password given failed despite us trying several variations - caps versus no caps, etc. A telephone number to contact the host would have saved a lot of hassle and frustration.
Commentaires de Gestion de l’hôtel
11 juin 2024 par VrboOwner, Gestion de l’hôtel
Hello Douglas,
Sorry for the bad experience on arrival.
Once a while guests check out late and the cleaner has very little time to get the place ready. For hospitality reasons hosts are advised not to force guests out when they are past their due check out time. On this particular day, the three hour late checkout significantly affected our ability to get the place ready before your arrival.
On the other hand we tried to communicate all these to you through vrbo’s app but you did not respond to any of our messages. This included the option for free cancelation.
Guests are advised to reach out to hosts when they have questions (e.g. The check in message contained the password to the wifi). Also guests have multiple options to reach out to the host.
I apologize again for the checkin issue as it was due to issues beyond our control.
Best Regards
Anthony
par un voyageur
Publié le 18 mai 2024 sur Expedia
par un voyageur
Our stay
Publié le 30 juill. 2023 sur HomeAwayOverall, pretty good for our group. This property suited our needs. My main comments are things like where garbage and recycling bins are would have been helpful to know and more kitchen towels would have been nice. I might suggest a booklet with all the details about the house be available to guests.
