Ratings based on 515 Guest Reviews
Hear it directly from our travellers
3.7 Room cleanliness
3.9 Service & staff
3.3 Room comfort
3.4 Hotel condition
TRAVELOCITY GUEST REVIEWS
Hear it directly from our travellers
by A traveller
Posted Aug. 25, 2024 on Hotels
Comment from Hotel Management
Aug. 26, 2024 by Theo - Residence Services Representative, Hotel Management
We appreciate the rating! Hope to see you back again. Thank you.
by A traveller
Posted Aug. 24, 2024 on Expedia
Served its purpose for a two night stay in Welland for a golf tournament
Comment from Hotel Management
Aug. 26, 2024 by Theo - Residence Services Representative, Hotel Management
Thank you for taking the time to leave us a rating and review! We hope to welcome you back for the next tournament.
by A traveller
Posted Aug. 22, 2024 on Expedia
Someone next room was singing till 2:00AM, when you sit the toilet my knees was hitting the sink, check in took more than 30 minutes, besides that, excellent price, free parking, nice young staff try to help you, place was very clean, I like their cafeteria 24/7 self serving. I might stay again…
Comment from Hotel Management
Aug. 26, 2024 by Theo - Residence Services Representative, Hotel Management
Thank you for your feedback on your recent stay. We are happy to hear that you had a great stay overall. We're sorry about the noise issue from other guests and appreciate your patience during a busy check-in. All of your comments are important and noted. We hope to see you the next time you're in the Welland area.
by A traveller
Posted Aug. 18, 2024 on Expedia
Comment from Hotel Management
Aug. 20, 2024 by Patty C.- Sales Manager, Hotel Management
Thank you for staying with us and for the positive rating! We look forward to your next visit.
by A traveller
Posted Aug. 18, 2024 on Hotels
Comment from Hotel Management
Aug. 19, 2024 by Laura - Sales Manager , Hotel Management
Thank you for your rating
by A traveller
Posted Aug. 15, 2024 on Expedia
It’s a nice cheaper place to stay while in the area. I would recommend you bring your own pillows and a mattress topper. The beds were just awful. I had to go buy a mattress topper just for comfort. The bed was too firm and my back hurt after the first night.
Comment from Hotel Management
Aug. 19, 2024 by Laura - Sales Manager , Hotel Management
Thank you for the rating & review. I am sorry to hear that the beds did not meet your expectations and was a bit to hard for you. We do hope to welcome you back to the property next summer. Thank you.
by A traveller
Posted Aug. 14, 2024 on Expedia
Clean and spacious parking lot.
Comment from Hotel Management
Aug. 15, 2024 by Laura - Sales Manager , Hotel Management
Thanks for choosing to stay with us. We hope to welcome you back next summer!
by A traveller
Posted Aug. 14, 2024 on Expedia
Clean and very nice area
Comment from Hotel Management
Aug. 15, 2024 by Laura - Sales Manager , Hotel Management
Thanks for the review and rating - we look forward to welcoming you back the next time you visit the area.
by A traveller
Posted Aug. 12, 2024 on Expedia
Comment from Hotel Management
Aug. 14, 2024 by Laura - Sales Manager , Hotel Management
Thanks for the rating - we do hope to welcome you back next summer season!
by A traveller
Posted Aug. 12, 2024 on Expedia
Only minor issue I had was one of the room keys needed reset twice. Staff was super friendly and able to fix it no problem. Even when locked out at 12:30AM
Comment from Hotel Management
Aug. 13, 2024 by Patty C.- Sales Manager, Hotel Management
Thank you for your perfect rating and valuable feedback. We apologize for the inconvenience you experienced with the room key needing to be reset twice. We are glad to hear that our staff was able to assist you promptly. Your kind words about our friendly and helpful staff are greatly appreciated. We will address the issue with the room key to ensure a smoother experience for future guests. Thank you for staying with us.
