Ratings based on 958 Guest Reviews
Hear it directly from our travellers
4.5 Room cleanliness
4.5 Service & staff
4.4 Room comfort
4.2 Hotel condition
TRAVELOCITY GUEST REVIEWS
Hear it directly from our travellers
by A traveller
Posted Oct. 23, 2024 on Expedia
We were upgraded to a very spacious and well-eqipped apartment. Only downside was the small mean bath towels!
Comment from Hotel Management
Oct. 23, 2024 by CityLife Reception Team, Hotel Management
Thank you for your review! We’re delighted to hear that you enjoyed your spacious and well-equipped apartment. We appreciate your feedback about the towels, and we’ll certainly look into that. We hope to welcome you back for another great stay!
by A traveller
Posted Oct. 22, 2024 on Expedia
Good central location in the business district. Easy parking at the rear. Inhouse dining options are poor though, only room service orders through 3 takeaways.
Comment from Hotel Management
Oct. 24, 2024 by Rajeev , Hotel Management
Hi Dave, Thank you for taking the time to provide us your feedback. Your feedback helps us to identify areas for improvement and we apologize for any inconvenience you experienced during your stay.We look forward to welcoming you again in the future.Kind regards,Rajeev DahiyaFront Office ManagerCityLife Wellington
by A traveller
Posted Oct. 20, 2024 on Expedia
Staff were helpful and quick service. Room was fantastic.
I just wish I didn't need to pay $31.00 for parking for 1 night.
Comment from Hotel Management
Oct. 24, 2024 by Rajeev , Hotel Management
Hi Johanna,Thank you for taking the time to share your feedback with us. We’re glad to hear that you liked the hotel and had a wonderful experience with our team. Regarding parking, unfortunately central hotels in major cities comes with additional parking charges as CBD parking is generally expensive due to its prime location.Your feedback is valuable to us, and it helps us identify areas for improvement. We look forward to welcoming you again in the future.Kind regards,Rajeev DahiyaFront Office ManagerCityLife Wellington
by A traveller
Posted Oct. 20, 2024 on Expedia
Easy bus to and from the airport. Walking distance to the conference i attended. Nice large and comfortable room.
Comment from Hotel Management
Oct. 24, 2024 by Rajeev , Hotel Management
Hi Jo, Thank you for taking the time to share your feedback with us. Your recommendation means a lot to us. We look forward to welcoming you back to our hotel in the near future.Kind regards,Rajeev Dahiya.Front Office Manager,CityLife Wellington
by A traveller
Posted Oct. 17, 2024 on Expedia
Not enough hot water but staff helped out good outcome.
Comment from Hotel Management
Oct. 18, 2024 by Citylife Wellington reception team, Hotel Management
Hi Diane,Thank you for your feedback! We’re glad to hear that our staff were able to assist you. We’re always looking to improve, so we appreciate your comments about the hot water issue. We hope to welcome you back for an even better experience next time!
by A traveller
Posted Oct. 14, 2024 on Wotif
Well looked after by staff. Felt safe during an earthquake tremor that night.
Comment from Hotel Management
Oct. 15, 2024 by CityLife Reception Team, Hotel Management
Thank you for your feedback! We’re glad to hear you felt well looked after by our staff and safe during the earthquake tremor. Your comfort and safety are our top priorities. We hope to welcome you back for another stay soon!
by A traveller
Posted Oct. 9, 2024 on Expedia
It would be good to provide a toothpaste and toothbrush and some cookies in the room.
Comment from Hotel Management
Oct. 11, 2024 by Rajeev , Hotel Management
Hi Vibha,Thank you for taking the time to share your feedback with us. We truly appreciate it, as it helps us identify areas for improvement. We value your patronage and hope to have the opportunity to welcome you back for a more enjoyable stay in the future.Kind regards,Rajeev DahiyaFront Office ManagerCityLife Wellington
by A traveller
Posted Oct. 8, 2024 on Wotif
Great place to stay. Very convenient location and everything we needed was walkable. Staff very friendly and nice. Room clean, tidy and comfortable.
Comment from Hotel Management
Oct. 11, 2024 by Rajeev , Hotel Management
Hi Shirley, Thank you so much for your delightful feedback!We are thrilled to hear that you had an awesome stay and that you found our hotel clean and tidy. Our team strives to provide exceptional service, so your positive comments about our staff are truly appreciated.We look forward to welcoming you back to our hotel in the near future.Kind regards,Rajeev DahiyaFront Office ManagerCityLife Wellington
by A traveller
Posted Oct. 7, 2024 on Wotif
Great
Clean
Quiet
Comment from Hotel Management
Oct. 11, 2024 by Rajeev , Hotel Management
Hi Disnne, Thank you so much for your feedback!We are pleased to hear that you had an awesome stay and that you found our hotel clean and tidy. We look forward to welcoming you back to our hotel in the near future.Kind regards,Rajeev Dahiya.Front Office Manager,CityLife Wellington
by A traveller
Posted Oct. 6, 2024 on Wotif
Great staff and location, but the internals of the property were getting old. Some elements had been updated like the bathroom in the kitchen. We had a little baby with us and the curtains didn’t fully close so would let light in, especially at night it would let the lights from the city in. The curtains were pretty old and weathered. Needs a bathroom toilet brush and better extraction fan, if you know what I mean lol. Otherwise the one bedroom room was a good size for us and location was hard to beat.
Comment from Hotel Management
Oct. 7, 2024 by Rajeev , Hotel Management
Hi Deni, Thank you for your detailed feedback! We’re glad to hear you liked the hotel location and had a wonderful experience with our team memeber. Also pleased to see that one-bedroom was a good fit for you all. We appreciate your insights on the curtains and bathroom amenities; we’re always looking for ways to improve. Your comments will certainly help us enhance our guests’ experience. We hope to welcome you back for better improved experience in the future. Kind regards,Rajeev Dahiya.Front Office Manager,CityLife Wellington
