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James Cook Hotel Grand Chancellor

4.5 star property
Family-friendly 4.5-star hotel near Carter Observatory

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Photo gallery for James Cook Hotel Grand Chancellor

View from room
Executive Twin Room
Desk, laptop workspace, blackout drapes, iron/ironing board
2 bars/lounges
Exterior

Reviews

8.6 out of 10
Excellent

Popular amenities

  • Bar
  • Gym
  • Room service
  • 24/7 front desk
  • Breakfast available
  • Parking available

Explore the area

Map
147 The Terrace, Wellington, 6011
  • Te Papa
    ‪14 min walk‬
  • Courtenay Place
    ‪16 min walk‬
  • Sky Stadium
    ‪3 min drive‬
  • Wellington (WLG-Wellington Intl.)
    ‪12 min drive‬

Room options

View all photos for Suite

Living area

Suite

  • 60 sq m
  • Harbor view
  • Sleeps 3
  • 1 King Bed

View all photos for Premium Room

Premium Room

Premium Room

  • 30 sq m
  • Sleeps 3
  • 1 King Bed

View all photos for Junior Studio Suite, Harbour View

Junior Studio Suite, Harbour View

Junior Studio Suite, Harbour View

  • 60 sq m
  • Harbor view
  • Sleeps 2
  • 1 King Bed

View all photos for Family Studio, 2 Double Beds

Family Studio, 2 Double Beds

Family Studio, 2 Double Beds

  • 60 sq m
  • Sleeps 5
  • 2 Double Beds

View all photos for Terrace Room

Desk, laptop workspace, blackout drapes, iron/ironing board

Terrace Room

  • 24 sq m
  • Sleeps 4
  • 2 Double Beds

View all photos for Executive Double Room

Executive Double Room

Executive Double Room

  • 28 sq m
  • Sleeps 2
  • 1 King Bed

View all photos for Executive Twin Room

Executive Twin Room

Executive Twin Room

  • 28 sq m
  • Sleeps 4
  • 2 Double Beds

View all photos for Deluxe Room

Desk, laptop workspace, blackout drapes, iron/ironing board

Deluxe Room

  • 26 sq m
  • Sleeps 2
  • 1 King Bed

About the area

Wellington

Wellington CBD stay.Within a 15-minute walk of this Wellington CBD hotel, you'll find Botanic Gardens and St Paul's Cathedral. Carter Observatory and Te Papa are also within 2 miles (3 km).

What's nearby

  • Wellington Central Business District - 1 min walk - 0.0 km
  • Cuba Street Mall - 12 min walk - 1.1 km
  • Te Papa - 14 min walk - 1.2 km
  • Courtenay Place - 16 min walk - 1.4 km
  • Sky Stadium - 3 min drive - 2.2 km

Getting around

  • Wellington Station - 10 min walk
  • Wellington Intl. Airport (WLG) - 12 min drive

Restaurants

  • ‪Starbucks - ‬5 min walk
  • ‪Lazy Juan - ‬1 min walk
  • ‪Thunderbird Cafe - ‬8 min walk
  • ‪Boulcott Street Bistro - ‬2 min walk
  • ‪Collective Coffee Shop - ‬2 min walk

About this property

James Cook Hotel Grand Chancellor

Family-friendly 4.5-star hotel near Carter Observatory
There are 2 restaurants on site, along with a coffee shop/café. You can unwind with a drink at one of the 2 bars/lounges. Public spaces have free WiFi. There are 8 meeting rooms available. A fitness center, tour/ticket assistance, and concierge services are also featured at the luxury James Cook Hotel Grand Chancellor. Parking is available for a fee.

This 4.5-star Wellington hotel is smoke free.

  • 269 guestrooms or units
  • 14 levels
  • 2 buildings
  • 2 dining venues
  • 2 bars or lounges
  • Built in 1972
  • Childcare (surcharge)
  • Conference center
  • Breakfast available (surcharge)
  • Dry cleaning
  • Self-service laundry
  • Front desk (24 hours)
  • Storage area for luggage
  • Front-desk safe
  • Tour and ticket information
  • Concierge
  • Wedding services available
  • Television in lobby
  • Bellhop
  • Elevator
  • No smoking on site
  • Coffee shop
James Cook Hotel Grand Chancellor offers 269 air-conditioned accommodations with complimentary weekday newspapers and hair dryers. A pillow menu is available. Guests can surf the web using the complimentary wireless Internet access.

Bathrooms include showers and complimentary toiletries. Business-friendly amenities include desks and phones. Additionally, rooms include irons/ironing boards and blackout drapes/curtains. Housekeeping is provided weekly.

Awards and affiliations

Eco-Certified Property
This property participates in Qualmark Sustainable Tourism Business Award, a program that measures the property's impact on one or more of the following: environment, community, cultural-heritage, the local economy.

Languages

Chinese (Mandarin), English, Hindi

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Exterior

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includes taxes & fees
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Property amenities

Family friendly

  • In-room babysitting (surcharge)
  • Laundry facilities
  • Mini-fridge

Internet

  • Available in all rooms: Free WiFi
  • Available in some public areas: Free WiFi

Parking and transportation

  • Height restrictions apply for onsite parking
  • Covered self parking on site (NZD 30 per night; includes in/out privileges)
  • Onsite parking includes off-street options

Food and drink

  • Buffet breakfast available for a fee 6:30 AM to 10:00 AM on weekdays and 7:00 AM to 10:30 AM on weekends; NZD 35 for adults and NZD 17.50 for children
  • 2 bars/lounges
  • 2 restaurants
  • A coffee shop/cafe

Things to do

  • Gym
  • TV in common areas

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • Elevator
  • Well-lit path to entrance
  • Wheelchair accessible (may have limitations)
  • Wheelchair-accessible business center
  • Wheelchair-accessible path to elevator
  • Wheelchair-accessible restaurant
  • Wheelchairs on site

Room amenities

Bedroom

  • Bedsheets provided
  • Blackout drapes
  • Pillow menu

Bathroom

  • Free toiletries
  • Hair dryer
  • Private bathroom
  • Shampoo
  • Shower
  • Soap
  • Toilet paper
  • Towels provided

Food and drink

  • 24-hour room service
  • Mini-fridge

More

  • Air conditioning
  • Connecting rooms available
  • Desk
  • Free weekday newspapers
  • Heating
  • Iron/ironing board
  • Laptop workspace
  • Phone

Policies

Check-in

Check-in start time: 2:00 PM; Check-in end time: anytime
Minimum check-in age: 18

Check-out

Check-out before 11 AM

Special check-in instructions

Front desk staff will greet guests on arrival at the property
For any questions, please contact the property using the information on the booking confirmation

Access methods

Staffed front desk

Pets

  • No pets allowed, but service animals are welcome

Children and extra beds

  • Children are welcome.
  • Kids stay free! Children 12 years old and younger stay free when using existing bedding.
  • Rollaway/extra beds are available for NZD 50.0 per day.

Property payment types

Important information

Optional extras

The fees and deposits listed below will be charged at the time of service, check-in, or check-out.

  • Fee for buffet breakfast: approximately NZD 35 for adults and NZD 17.5 for children
  • Covered self parking fee: NZD 30.00 per night (in/out privileges)
  • Rollaway bed fee: NZD 50.0 per day
  • Credit card charges are subject to a surcharge

This may not be a comprehensive list. Fees and deposits are subject to change and might not include tax.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
The name on the credit card used at check-in to pay for incidentals must be the primary name on the guestroom reservation
This property accepts credit cards; cash is not accepted
Safety features at this property include a smoke detector
Please note that cultural norms and guest policies may differ by country and by property; the policies listed are provided by the property
Charges for extra guests may apply and vary according to property policy.
A cash deposit, credit card, or debit card for incidental charges and government-issued photo identification may be required upon check-in.
Special requests are subject to availability at the time of check-in. Special requests can't be guaranteed and may incur additional charges.
    This property is managed by a professional host. The provision of housing is linked to their trade, business, or profession. The name on the credit card used at check-in to pay for incidentals must be the primary name on the guestroom reservation. This property accepts Visa, Mastercard, American Express, and JCB International. Cash is not accepted. 
    For guests' safety, the property includes a smoke detector in each accommodation.

A credit card imprint is required at check-in. If a valid credit card cannot be produced, a NZD 100 cash bond must be paid at check-in.
Property Registration Number NZBN: 9429040890876

We should mention

  • Children 12 years old and younger stay free in the same room as the parent or guardian when using existing bedding.
  • Connecting/adjoining rooms are subject to availability and can be requested by contacting the property at the number on your booking confirmation.

National rating

Rating provided by Qualmark®, source of official star ratings for accommodation in New Zealand.

Property is also known as

James Cook Chancellor
James Cook Chancellor Hotel
James Cook Grand
James Cook Grand Chancellor
James Cook Grand Chancellor Hotel
James Cook Grand Chancellor Wellington
James Cook Hotel
James Cook Hotel Grand
James Cook Hotel Grand Chancellor
James Cook Hotel Grand Chancellor Wellington
James Cook Wellington
James Cook Grand Chancellor
James Cook Hotel Grand Chancellor Hotel
James Cook Hotel Grand Chancellor Wellington
James Cook Hotel Grand Chancellor Hotel Wellington

James Cook Hotel Grand Chancellor Reviews

Reviews

8.6

Excellent

Rating 10 - Excellent. 677 out of 1382 reviews
Rating 8 - Good. 463 out of 1382 reviews
Rating 6 - Okay. 143 out of 1382 reviews
Rating 4 - Poor. 63 out of 1382 reviews
Rating 2 - Terrible. 36 out of 1382 reviews

9.0/10

Cleanliness

8.8/10

Staff & service

8.2/10

Amenities

8.2/10

Property conditions & facilities

8.4/10

Eco-friendliness

Reviews

10/10 Excellent

Douglas

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
First-class facility. Staff was friendly and helpful. Room was clean and quiet. Location was excellent - easy walking to shopping district, Queens Wharf, and food district. Highly recommended!

4/10 Poor

Amber

Stayed 1 night in Nov 2024

8/10 Good

Carolyn

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Where we needed
Great staff.
Stayed 1 night in Dec 2024

10/10 Excellent

Adam

Stayed 1 night in Dec 2024

8/10 Good

Deborah

Stayed 2 nights in Nov 2024

4/10 Poor

A.

Disliked: Cleanliness, staff & service
Stayed 2 nights in Dec 2024

10/10 Excellent

Sean

Stayed 1 night in Nov 2024

8/10 Good

Alan

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Dec 2024

10/10 Excellent

TANYA

Business traveller
Liked: Cleanliness, property conditions & facilities
Very convenient location and spacious modern room.
Stayed 1 night in Dec 2024

4/10 Poor

Paul

Travelled with group
Disliked: Staff & service, property conditions & facilities, room comfort
Deteriorated
I stayed at this hotel two years ago and would have rated it excellent then. I chose to stay here again due to its excellent location. The extractor fan in the bathroom wasn’t working and despite this being reported on the first day nothing was done resulting in condensation throughout the room and a damp environment. The breakfast was fair for the price. The staff were not bothered.
Stayed 2 nights in Dec 2024

6/10 Okay

Heather

Liked: Cleanliness, room comfort
Stayed 1 night in Dec 2024

8/10 Good

Katie

Liked: Staff & service, property conditions & facilities
It was nice
Stayed 1 night in Dec 2024

6/10 Okay

Chris

Travelled with partner
Liked: Cleanliness, staff & service, amenities
The room we were in was definitely on the 'older' side of the hotel, hopefully awaiting refurb? The shower had a curtain over a bath, there were no power points on the wall next to the beds, the beds had a definite 'slope/roll', the tv menus for giving information for the hotel, restaurant and room service menus were 'not available at this time' so we didn't order anything sadly. Lovely staff, great location, very clean (though the bathroom didn't feel great with the shower curtain over the bath) - just a tired room. Would stay again but not in that particular area.
Stayed 1 night in Dec 2024

10/10 Excellent

Destiny

Travelled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Nice place to crash for the night :)
Stayed 1 night in Dec 2024

10/10 Excellent

Ruameto

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 3 nights in Dec 2024

6/10 Okay

Russell

Front desk could be more empathetic towards my req
I made an online booking and paid for the room. On arriving the front desk helper said I should pay an extra $100 for breakages either cash or credit card. To my surprise I had neither as I do not own a credit card and had no cash. Front desk would not give me the key to put my bags in . I had to walk to ASB bank to draw the $100 which was quite annoying and I was requested to pay $30 for parking as well. Not the way I wanted to start my anniversary getaway.
Stayed 1 night in Dec 2024

10/10 Excellent

Arun

Liked: Staff & service, property conditions & facilities
Stayed 1 night in Dec 2024

6/10 Okay

Joanne

Liked: Cleanliness
Disliked: Staff & service, property conditions & facilities
They should state some of the rooms open on to an enclosed area with no access to fresh air. The room was hot and stuffy which meant having to leave the noisy air-conditioning on, so not much sleep. The bathroom was tired and shabby. The shower was very low, I'm only 5'6" and had to bend down to rinse my hair. Reception staff were too busy trying to sell us dinner at their restaurant to tell us basics like needing your swipe card to activate the lift (useful to know when you're carrying a load of luggage, or for the people who got in before us and couldn't work it out) or which set of lifts went where. We've stayed at better hotels in the same area for less. Won't be staying again.
Stayed 1 night in Dec 2024

10/10 Excellent

Kath

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Everything about the property was great.no complaints at all
Stayed 2 nights in Dec 2024

4/10 Poor

Thomas

Stayed 1 night in Nov 2024

10/10 Excellent

Waimihi

Stayed 1 night in Nov 2024

8/10 Good

Katherine

Liked: Cleanliness
Nice hotel
Stayed 1 night in Nov 2024

10/10 Excellent

Andy

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The staff were all superb. The proximity to Lambert Quay was excellent and the room was spacious and clean.
Stayed 3 nights in Dec 2024

10/10 Excellent

Robert

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Dec 2024

8/10 Good

Brenden

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Good
Stayed 3 nights in Dec 2024