Note fondée sur 36 évaluations de clients
Écoutez ce qu’en pensent nos voyageurs
4,7 Propreté de la chambre
5,0 État de l’hôtel
avis de clients DE TRAVELOCITY
Écoutez ce qu’en pensent nos voyageurs
par un voyageur
lovely little cottage
Publié le 10 nov. 2024 sur HomeAwaythank you for having us - we had a relaxing time. The games/puzzles and kitchen staples were so nice to have. Some feedback would be to update the exact pin location to make it easier to find in the dark. Also the neighbors Doberman ran infront of our car on the street and wouldn’t let us proceed on the route.. it was territorial and barking and the neighbor on the porch didn’t seem to care about getting the dog from blocking us. We were finally able to get to the driveway but it came and circled our car for about 5 minutes. This happened again when we returned on night 2. It peed on our car and wandered the property and we snuck in. Without knowing if it’s a nice dog it was actually kind of alarming and frustrating. you can see on any front cam footage ~6:30pm both nights. Also didn’t bother us but we saw a mouse in the kitchen (ran into the small crack to the right of the coffee machine). We kept all food away for the remainder of our stay.
Commentaires de Gestion de l’hôtel
13 nov. 2024 par VrboOwner, Gestion de l’hôtel
Thank you for sharing your experience and providing valuable feedback! 😊 We're so glad you had a relaxing time and enjoyed the games, puzzles, and kitchen staples. We sincerely apologize for the issues you encountered, especially with the neighbor’s dog. That behavior is definitely unsettling, and we’ll work on communicating with the neighbor to address this issue promptly.
We also appreciate the note about updating the pin location for better navigation in the dark and the mention of the mouse sighting. We’ll ensure our team investigates and resolves these concerns to enhance the experience for future guests.
Thank you for bringing these matters to our attention, and we hope to welcome you back for a smoother and even more enjoyable stay in the future! 🏡✨🐾
par un voyageur
Enjoyable, but had no working smoke alarm and did not disclose a broken sliding door lock
Publié le 25 août 2024 sur HomeAwayThis cabin was so cute and the perfect summer getaway for my partner and I, we enjoyed its proximity to hikes and were so happy with how clean it was and how well the wifi worked. However, upon arrival we found that the smoke alarm battery for the house was dying and beeping at us. We contacted customer service to confirm that we were allowed to take it out so it would cease beeping, but it wasn't the way we wanted to start our trip. I understand that with rental properties things like these can happen but the customer service rep did tell us it was reported to her already before we arrived, which made us uneasy about the possibility of our concerns being heard.
We were also disappointed that the fact that the slide door in the kitchen's lock was completely broken and that was not disclosed in the description of the property. There was a wood stopper to ensure it couldn't be opened from the outside but still made us very nervous when travelling to a completely new area. Overall, we enjoyed the place, but wish the experience was a bit more professional.
Commentaires de Gestion de l’hôtel
11 sept. 2024 par VrboOwner, Gestion de l’hôtel
Thank you for the feedback Carson! We appreciate the time and will use this information to improve future stays. If you'd like to stay with us again, we'd love to have you back with a discounted rate!
par un voyageur
Anniversary Trip
Publié le 18 août 2024 sur HomeAwayQuaint and peaceful! We enjoyed our stay. Stairs to the bed room are steep but we are also are not in our 20's anymore. LOL. Also enjoyed being relatively close to the lake. We would make a return trip!
Commentaires de Gestion de l’hôtel
11 sept. 2024 par VrboOwner, Gestion de l’hôtel
Thank you for the wonderful review! 🌟 We're thrilled to hear that you loved your stay. We'll see you soon! 😊🏡✨
par un voyageur
Great place to stay for Cave Run
Publié le 4 juill. 2024 sur HomeAwayThe only thing if I was to complain about was the downed tree that blocked you from making a loop around with my truck and jet ski. I ended up just parking the JetSki at a neighbors house to make it easier. Everything else was great!
par un voyageur
Great Getaway
Publié le 6 mai 2024 sur HomeAwayThe cabin was very clean and stocked with everything we needed for a weekend getaway. We had a bit of trouble finding it at first due to poor cell signal (which we expected since we knew it was in the boonies.) Our first night the keypad wouldn't unlock so we could enter the cabin, the property manager responded quickly but it did take a while for maintenance to arrive (again, boonies.) They were very kind and got the issue fixed quickly. We had a great time and thought it was such a cool, ecclectic cabin (great games, some movies, and vinyls!)
Commentaires de Gestion de l’hôtel
6 mai 2024 par VrboOwner, Gestion de l’hôtel
Hi Phillip! Thank you for sharing your experience at Sugar Shack! We're delighted to hear that you found the cabin clean and well-stocked for your weekend getaway. It sounds like you really enjoyed the unique and eclectic vibe of the cabin along with the games, movies, and vinyl collection!
We apologize for the initial difficulties you faced with finding the cabin and the issue with the keypad. Thank you for your understanding regarding the response times, given the remote location of the property. We're glad that our team was able to assist you promptly despite the distance, and that the rest of your stay was enjoyable.
For future visits, we do recommend following the turn-by-turn directions provided, as cell service can indeed be spotty in the area. This should help ensure a smoother arrival.
We appreciate your feedback and are thrilled you had a great time at Sugar Shack. We look forward to welcoming you back for another memorable stay!
par un voyageur
Publié le 3 mai 2024 sur Expedia
Amazing stay. So welcoming!
par un voyageur
Weekend Cabin Stay
Publié le 2 mai 2024 sur HomeAwayWe spent a weekend at the Sugar Shack. The host was very responsive, the place was clean and cozy. Loved the decorations. Would stay again!
Commentaires de Gestion de l’hôtel
6 mai 2024 par VrboOwner, Gestion de l’hôtel
Hi Tanya! Thank you for taking the time to review your stay at Sugar Shack! We're delighted to hear that you enjoyed your weekend, found the cabin clean and cozy, and liked the decorations. It's great to know that our Guest Services Team's responsiveness met your expectations.
We're thrilled that you would consider staying with us again. We look forward to welcoming you back to Sugar Shack for another enjoyable visit. Thank you for choosing to stay with us!
par un voyageur
Trip
Publié le 10 nov. 2023 sur HomeAwayIt was amazing
Commentaires de Gestion de l’hôtel
1 déc. 2023 par VrboOwner, Gestion de l’hôtel
Hi Caroline! We are happy to hear you had an amazing time at Sugar Shack. Thank you for staying with us!
par un voyageur
Nice little get away
Publié le 10 nov. 2023 sur HomeAwayNice little cabin away. Not far from other people but in a quiet little corner
Commentaires de Gestion de l’hôtel
16 nov. 2023 par VrboOwner, Gestion de l’hôtel
Hi Noah! We appreciate you taking the time to share your thoughts on your stay at Sugar Shack! It's wonderful to hear that you enjoyed the cabin's peaceful corner while still being close to the action.
If your travels bring you back our way, we'd love to host you again for another relaxing getaway. Thank you for choosing StayOver!
par un voyageur
Quaint cabin
Publié le 25 oct. 2023 sur HomeAwayQuaint rustic cabin nestled in the trees at the end of the property. Very clean and had plenty of kitchen supplies…many more than you’ll need…15 wine glasses, a dozen plates, 15+ coffee mugs. Lol. Generally very quiet and peaceful, until bedtime, when a small local dog that we affectionately named “Pookey” barked nonstop every night until about 2am. Ask us how we know.
The nearest “city” is about 30 minutes away, and major attractions for hiking, fishing and boating may take an hour to reach, but well worth the drive. A picturesque and beautiful area of the country for sure.
I might recommend that instructions be available for lighting the propane heater. We didn’t really need it but finally figure out how to light it on our own in case we did need it. Also, there were multiple remote controls throughout the cabin, and through trial and error we figured out how to work the TV and sound bar behind the TV. Having labels and instructions for those would be helpful.
Overall we enjoyed our stay, albeit we missed out on some sleep thanks to Pookey.
Commentaires de Gestion de l’hôtel
10 nov. 2023 par VrboOwner, Gestion de l’hôtel
Hi Jeff!
We appreciate your recent stay at Sugar Shack and your thoughtful review. It warms our hearts to hear that you found the cabin quaint, well-equipped, and generally peaceful amidst the trees.
Our apologies for the unexpected nighttime visit from the pup in the neighborhood. We understand the importance of a good night's sleep and will explore ways to address this matter moving forward. Your patience is truly appreciated.
Thank you for highlighting the picturesque beauty of the area. We're glad you enjoyed the tranquility and found the cabin well-suited for your needs. Your feedback about providing clearer instructions for the propane heater and labeling remote controls is incredibly helpful, and we'll make sure to address these aspects for an even more seamless experience for future guests.
Should your travels lead you back to the Gorge, we would be delighted to host you again. Thank you!
