Note fondée sur 919 évaluations de clients
Écoutez ce qu’en pensent nos voyageurs
4,3 Propreté de la chambre
4,4 Service et personnel
4,3 Confort de la chambre
3,9 État de l’hôtel
avis de clients DE TRAVELOCITY
Écoutez ce qu’en pensent nos voyageurs
par un voyageur
Publié le 23 sept. 2024 sur Expedia
We were able to find a disabled spot.
Commentaires de Gestion de l’hôtel
28 sept. 2024 par Front Desk, Gestion de l’hôtel
We're glad you liked your stay and we hope to see you again.
par un voyageur
Publié le 16 sept. 2024 sur Expedia
My only complaint was no regular cream for the coffee after hours.
Commentaires de Gestion de l’hôtel
28 sept. 2024 par Front Desk, Gestion de l’hôtel
We will let the owner know and see if in the near future we can change that for when you come back.
par un voyageur
Publié le 10 sept. 2024 sur Hotels
Commentaires de Gestion de l’hôtel
28 sept. 2024 par Front Desk, Gestion de l’hôtel
We're glad you liked your stay and we hope to see you again
par un voyageur
Publié le 9 sept. 2024 sur Expedia
Restaurants within walking distance. Easy access, plenty of parking, and hot breakfast in the morning. Overall worth the price, and we would stay here again.
Commentaires de Gestion de l’hôtel
28 sept. 2024 par Front Desk, Gestion de l’hôtel
We're glad you liked your stay and we hope to see you again
par un voyageur
Publié le 7 sept. 2024 sur Expedia
Front desk were very friendly and helpful, room was clean and bed was comfortable.
Commentaires de Gestion de l’hôtel
28 sept. 2024 par Front Desk, Gestion de l’hôtel
We're glad you liked your stay and we hope to see you again
par un voyageur de Bellevue
Publié le 7 sept. 2024 sur Expedia
Pool was half lit
Commentaires de Gestion de l’hôtel
28 sept. 2024 par Front Desk, Gestion de l’hôtel
We're glad you liked your stay and we hope to see you again
par un voyageur
Publié le 7 sept. 2024 sur Expedia
Commentaires de Gestion de l’hôtel
28 sept. 2024 par Front desk, Gestion de l’hôtel
We're glad you liked your stay and we hope to see you again
par un voyageur
They will rob you
Publié le 6 sept. 2024 sur HotelsI would give no stars if it were possible.
STAY AT YOUR OWN RISK
Imagine my surprise when i got home and found a charge for $125. They charged me that amount for 2 stained towels. Yes i used them to clean up a spill, but figured they would appreciate the fact that i cleaned up the mess. I don't know where they're shopping if they are paying $60 per towel. Also, checking with other hotels they were surprised they would do that as it isn't normal practice.
If i can't get a refund i have requested the towels to be sent to me, as i have already paid for them, so they are holding on to stolen goods. Not surprisingly i have yet to get a response from them. I will take them to small claims court if i don't receive the towels.
We also had to wait to check in as the person behind the counter was on the phone dealing with a customer complaint. Maybe this is typical for them. I have been traveling to this area for the past 14 years for 3 days of shows at The Gorge Amphitheater. The other hotels I've stayed at are booked solid. I'd say they were only at half capacity.
I know each hotel is independently owned, but I have also reached out to corporate so they know what's going on at this location.
AGAIN STAY AT YOUR OWN RISK
Commentaires de Gestion de l’hôtel
9 sept. 2024 par Bobby, Gestion de l’hôtel
Dear valued guest, Thank you for taking the time to provide your feedback. We understand your concerns and would like to offer some context regarding our linen policies, which are designed to maintain a high standard of cleanliness and care for all guests. Incidents involving damage or excessive staining of linens may result in additional charges, as these items often require replacement to ensure that future guests receive fresh, high-quality amenities.We recognize that you’ve been a loyal visitor to the area for many years, and we appreciate your perspective on this matter. We also acknowledge your comments about your check-in experience and the occupancy of our property during your stay. Your feedback provides valuable insight into areas we can review internally.Best Regards, Balbir SahotaGeneral ManagerBest Western Chieftain Inn
par un voyageur
Publié le 6 sept. 2024 sur Expedia
It was nice having the private patio.
Commentaires de Gestion de l’hôtel
28 sept. 2024 par Front desk, Gestion de l’hôtel
We're glad you liked your stay and we hope to see you again
par un voyageur de Kelowna
Publié le 5 sept. 2024 sur Expedia
The staff was amazing. They went above and beyond to listen to our concerns and make sure we got a room that suited our needs. However, the hotel room needed work. 4 lightbulbs were out, pillows were small and hard, the desk chair was threadbare and the room had an odor to it. Worst of all were the two dirty homeless men who came in high on drugs to the breakfast room, dug through much of the food items and plastic utensils, touched everything in sight and loaded 3 plates each with food, filled their pockets with all the biscuits, and took 3 coffees each. We felt unsafe and did not want to eat there. Although we would like to support the new owners and stay there again, our stay was quite unpleasant overall.
Commentaires de Gestion de l’hôtel
28 sept. 2024 par front desk, Gestion de l’hôtel
We apologize for the run down of the rooms. We are doing our best to replace furnishes. We will be on top of the unwelcomed people that come in, and we apologize that you had to witness that. We hope you come back to see the difference.
