Note fondée sur 905 évaluations de clients
Écoutez ce qu’en pensent nos voyageurs
3,8 Propreté de la chambre
4,0 Service et personnel
3,8 Confort de la chambre
3,7 État de l’hôtel
avis de clients DE TRAVELOCITY
Écoutez ce qu’en pensent nos voyageurs
par un voyageur
Publié le 5 août 2024 sur Expedia
No hot water in the evening, not more in the morning!
hot tub not working! The person at the frontdesk tried to help but was alone to deal with an almost full hotel! Management puts no ressources, change business if you can't run a big hotel!
Commentaires de Gestion de l’hôtel
21 nov. 2024 par Manager, Gestion de l’hôtel
Hello Romain, We apologize for the inconvenience you experienced during your stay. Our team is dedicated to resolving issues promptly and appreciates your understanding. We value your feedback and will use it to improve our services. Thank you for bringing this to our attention.
par un voyageur
Publié le 23 sept. 2024 sur Expedia
Commentaires de Gestion de l’hôtel
24 sept. 2024 par Brian, Gestion de l’hôtel
thank you so much for the kind review! We look forward to hosting you in the future!
par un voyageur
Publié le 23 sept. 2024 sur Hotels
Commentaires de Gestion de l’hôtel
24 sept. 2024 par Brian, Gestion de l’hôtel
thank you for the kind review! we look forward to hosting you again in the future!
par un voyageur
Publié le 23 sept. 2024 sur Expedia
All the staff I encountered were super nice. Rooms were a decent size. Only thing I have to complain about is that the faucet in my bathroom was leaking pretty bad. Made it difficult to sleep.
Commentaires de Gestion de l’hôtel
23 sept. 2024 par Brian, Gestion de l’hôtel
thank you mckenna for letting us know about the leaky faucet. I will pass this on the the maintenance team and have it dealt with as soon as they are able. I am very encouraged to hear that your staff interactions were all great, and we look forward to seeing you on future stays
par un voyageur
Publié le 23 sept. 2024 sur Hotels
Upon checking in, I found that my bathroom had not been properly cleaned. There was hair in the bathtub and used soap. I asked for a change of room they were unable to accommodate. and I had to clean the bathroom myself
Commentaires de Gestion de l’hôtel
23 sept. 2024 par Brian, Gestion de l’hôtel
Weylin, I am sorry for not being able to move your room when you discovered subpar cleaning in your bathroom. the hotel was full that particular evening which really limits our ability to move guests around. we will share this information with housekeeping and do better moving forward. thank you for your comments and letting us know about your stay.
par un voyageur
Publié le 22 sept. 2024 sur Expedia
Staff was very friendly and responsive.
Other than the main entry, the doors need to be easier to open.
Good breakfast options.
Please include a wash cloth in the rooms.
Completely met our needs for an over night stay.
Commentaires de Gestion de l’hôtel
23 sept. 2024 par Brian, Gestion de l’hôtel
thank you for letting us know you enjoyed our breakfast and that we met your needs. I apologize that you didn't have a wash cloth. that is a standard room item that should have been available for you. I will let housekeeping know to double check the items we place in rooms.
par un voyageur
Publié le 22 sept. 2024 sur Expedia
Commentaires de Gestion de l’hôtel
24 oct. 2024 par Brian, Gestion de l’hôtel
we are sorry that your stay was not as good as you would have liked. we will be taking your feedback and making improvements. we look forward to hosting you again in the future!
par un voyageur de Long Lane
Publié le 19 sept. 2024 sur Expedia
Quite! There was a lot of choices for breakfast. The bed was very comfortable!
Commentaires de Gestion de l’hôtel
24 oct. 2024 par Brian, Gestion de l’hôtel
Cheryl, thank you for your kind review! We look forward to hosting you again in the future!
par un voyageur
Publié le 19 sept. 2024 sur Expedia
Commentaires de Gestion de l’hôtel
12 nov. 2024 par Brian, Gestion de l’hôtel
thank you for your review! we appreciate you taking the time to tell us about your stay
par un voyageur
Publié le 18 sept. 2024 sur Expedia
Front staff was awesome, breakfast was standard and awesome
Commentaires de Gestion de l’hôtel
9 nov. 2024 par Brian, Gestion de l’hôtel
Thank you for the awesome review Eugene!we look forward to hosting you again in the future!
