Note fondée sur 878 évaluations de clients
Écoutez ce qu’en pensent nos voyageurs
4,1 Propreté de la chambre
4,2 Service et personnel
4,1 Confort de la chambre
3,9 État de l’hôtel
avis de clients DE TRAVELOCITY
Écoutez ce qu’en pensent nos voyageurs
par un voyageur
Publié le 29 juill. 2024 sur Expedia
Commentaires de Gestion de l’hôtel
24 août 2024 par jennifer, Gestion de l’hôtel
Thank you for the 4 out of 5 star rating.. We take pride in our hotel and do our best to maintain cleanliness, inside and out. We look forward to your next stay with us.
par un voyageur de Everett
Publié le 25 juill. 2024 sur Expedia
They did have some construction going on but staff was super friendly and accomadating and we loved the pool which open 24/7. Very convenient location and good price.
Commentaires de Gestion de l’hôtel
13 août 2024 par jennifer, Gestion de l’hôtel
Thank you for taking the time to complete our survey and rating us a 4 out of 5. We look forward to seeing you on your next trip to Wenatchee.
par un voyageur
Publié le 23 juill. 2024 sur Expedia
Commentaires de Gestion de l’hôtel
13 août 2024 par jennifer, Gestion de l’hôtel
Thank you for taking the time to complete our survey and rating us a 4 out of 5. We look forward to seeing you on your next trip to Wenatchee.
par un voyageur
Run away as fast as you can!
Publié le 22 juill. 2024 sur HotelsArrived to a construction site. Construction dust and debris strewn throughout hallway and left unattended with no regard for guest safety. No running water (due to construction). The following morning there was cold running water, but no hot water. Phones in room didn’t it work so went to front desk to check out immediately. Of course, no manager was available. Switched to another hotel (at additional expense) and addressed the billing with my credit card issuer.
Commentaires de Gestion de l’hôtel
1 oct. 2024 par Guest services, Gestion de l’hôtel
We sincerely apologize for the inconvenience you experienced during your stay. Your safety and comfort are our top priorities, and we’re truly sorry for the construction issues and lack of hot water. We understand how frustrating this must have been, especially with the lack of assistance. We appreciate your feedback and will address these concerns immediately. If you’re open to it, we would love the opportunity to make things right in the future. Thank you for bringing this to our attention.
par un voyageur
Publié le 22 juill. 2024 sur Expedia
Commentaires de Gestion de l’hôtel
13 août 2024 par jennifer, Gestion de l’hôtel
Thank you for taking the time to complete our survey and rating us a 5 out of 5. We look forward to seeing you on your next trip to Wenatchee.
par un voyageur
Publié le 22 juill. 2024 sur Expedia
The place was under construction. No mention when i booked. Elevator was not working. No hot water for shower. Toilet plugged up twice
par un voyageur
Publié le 22 juill. 2024 sur Expedia
The employees were very friendly and nice. good breakfast
Commentaires de Gestion de l’hôtel
26 juill. 2024 par Jennifer, Gestion de l’hôtel
Thank you for taking the time to rate your stay. I sure hope it was a good one and we're looking forward to seeing you again.
par un voyageur
Publié le 21 juill. 2024 sur Expedia
The staff refused to allow my family and I to check in. I begged them give us a room as I’d already paid, it was 11pm and we were 3 hours from home. They still refused to allow us to check in. All because I was on the phone with my mother in law waiting in the lobby cuz the hotels systems were down and I was telling my mother in law about this creepy hallway that was under construction and the front desk lady said “if you think it’s creepy here, why stay here?” Then she said “in fact, I’m not going to let you stay here! You need to leave!”I even asked for her manager, she was gone for a minute, she came
Back with the owner who didn’t even hear me out and told me no that I needed to leave now. They even threatened to call the police if I didn’t leave because I continued to beg for the room that I already paid for. They then said they cancelled my reservation so I no longer had a paid room. I’m still waiting to be reimbursed.
par un voyageur
Publié le 21 juill. 2024 sur Expedia
Commentaires de Gestion de l’hôtel
1 sept. 2024 par june, Gestion de l’hôtel
We’re very sorry to hear about your experience and the issues you encountered. Your feedback is important to us, and we will use it to make necessary improvements. Thank you for bringing this to our attention.
par un voyageur
Publié le 21 juill. 2024 sur Expedia
Excelente lugar amplio limpio y tranquilo
Commentaires de Gestion de l’hôtel
13 août 2024 par jennifer, Gestion de l’hôtel
Thank you for taking the time to complete our survey and rating us a 5 out of 5. We look forward to seeing you on your next trip to Wenatchee.
