Note fondée sur 408 évaluations de clients
Écoutez ce qu’en pensent nos voyageurs
3,8 Propreté de la chambre
4,0 Service et personnel
4,0 Confort de la chambre
3,6 État de l’hôtel
avis de clients DE TRAVELOCITY
Écoutez ce qu’en pensent nos voyageurs
par un voyageur
Publié le 26 oct. 2023 sur Hotels
Commentaires de Gestion de l’hôtel
31 oct. 2023 par MP - Guest Relations Manager, Gestion de l’hôtel
Hello Gerald, Many thanks for taking the time to share your feedback with us. We’re very happy to hear that we met your expectations. We are looking forward to welcoming you again soon!
par un voyageur
Publié le 28 août 2024 sur Expedia
Room and hallways, common areas where all very dirty.
Commentaires de Gestion de l’hôtel
30 août 2024 par CC - Guest Relations Manager, Gestion de l’hôtel
Hi Laura! Thank you for your feedback. We’re sorry to hear about the cleanliness issues you encountered. Your comments are valuable, and we will address these concerns with our cleaning team to ensure improvements are made. We appreciate you bringing this to our attention and hope to provide a better experience in the future.
par un voyageur
Publié le 25 août 2024 sur Expedia
The hot tub was empty, which was a major disappointment upon arrival because it’s the only reason I chose this hotel. The pool was fine. The room was a bit dirty and there were some slightly imperfect smells, but nothing too terrible. The deadbolt on our room was not usable. The breakfast was adequate and the coffee was actually pretty decent compared to most hotels. For the price it was ok, but still so bummed about the hot tub.
Commentaires de Gestion de l’hôtel
27 août 2024 par CC - Guest Relations Manager, Gestion de l’hôtel
Hi Lindsey! Thank you for sharing your experience. We apologize for the disappointment regarding the empty hot tub, especially since it was a key reason for your stay. We also regret that the room's cleanliness and the non-functional deadbolt did not meet your expectations. On a positive note, we're glad you found the breakfast and coffee satisfactory. Your feedback is valuable, and we will address these issues to improve the experience for future guests. We hope to have the opportunity to provide you with a better stay in the future.
par un voyageur
Great stay
Publié le 14 août 2024 sur HotelsGreat friendly staff, clean room, well decorated.
Commentaires de Gestion de l’hôtel
16 août 2024 par CC - Guest Relations Manager, Gestion de l’hôtel
Hi derek! Thank you for your positive feedback! We're delighted to hear that you had a great stay and enjoyed our friendly staff, clean rooms, and the decor. We look forward to welcoming you back on your next visit!
par un voyageur
Publié le 9 août 2024 sur Expedia
Commentaires de Gestion de l’hôtel
13 août 2024 par CC - Guest Relations Manager, Gestion de l’hôtel
Hi Nichole! Thank you very much for your 5/5 rating! We're thrilled to see that you had a positive experience at our hotel. Your satisfaction is our top priority, and we look forward to providing you with excellent service during your future stays. If you have any feedback, please don't hesitate to let us know. We appreciate your support and hope to welcome you back soon!
par un voyageur
Publié le 1 août 2024 sur Expedia
had to ask for clean towels a number of times
Commentaires de Gestion de l’hôtel
3 août 2024 par CC - Guest Relations Manager, Gestion de l’hôtel
Hi Gerald! Thank you for bringing this to our attention. I apologize for the inconvenience you faced with the towel service. This is not the standard of service we strive for, and we will address this issue with our housekeeping team to ensure timely and efficient delivery of clean towels in the future. We appreciate your feedback and hope to provide a better experience on your next visit.
par un voyageur
Publié le 31 juill. 2024 sur Hotels
Commentaires de Gestion de l’hôtel
1 août 2024 par CC - Guest Relations Manager, Gestion de l’hôtel
Hi JUNYA! I hope that you had an amazing stay and everything worked well to your convenience. If you have any feedback or suggestion that can help us improve on our services, please do not hesitate to let us know.
par un voyageur
Publié le 25 juill. 2024 sur Expedia
Staff were very kind and helpful. But toilet bowl was not scrubbed. Corner of floor in bathroom needed cleaning. I expect things were sanitized, just not scrubbed or polished. Linens and towels were fine. But hot tub broken and drink machine removed and not replaced. Bathroom sink drain slow. Clean enough to be safe, but needed a deep clean.
Commentaires de Gestion de l’hôtel
26 juill. 2024 par CC - Guest Relations Manager, Gestion de l’hôtel
Hi Royce! Thank you for your feedback. We appreciate your compliments about our staff and are sorry to hear about the issues with the bathroom cleanliness and maintenance. We will address these concerns with our housekeeping and maintenance teams to ensure a more thorough cleaning and repair of the facilities.Your feedback is valuable in helping us improve, and we apologize for the inconveniences you experienced. We hope to have the opportunity to provide a better experience during your next stay.
par un voyageur
Publié le 10 juill. 2024 sur Expedia
I would not stay here again, the room smelled of mildew and was not the most clean.
Commentaires de Gestion de l’hôtel
17 juill. 2024 par CC - Guest Relations Manager, Gestion de l’hôtel
Hi Destinee! We are truly sorry to hear about the issues you encountered during your stay. A room with a mildew smell and cleanliness issues is unacceptable and not reflective of our standards. We sincerely apologize for any discomfort this caused you.Your feedback has been shared with our housekeeping team to address these concerns immediately and prevent them from happening in the future. If there is anything else you would like to discuss or if you have further details to provide, please feel free to reach out directly. Your feedback is invaluable in helping us improve our services.
par un voyageur
Publié le 9 juill. 2024 sur Expedia
When we got into our room we found a crack pipe in it!!!!!!! The hot tub in the pool room is broken and that was the main reason I booked this hotel as it had one! The whole hotel stinks and is out dated and the breakfast area is filthy. The door to the garbage can is covered in old cakes on food! Completely disgusted!
Commentaires de Gestion de l’hôtel
10 juill. 2024 par CC - Guest Relations Manager, Gestion de l’hôtel
Hi Sara! We sincerely apologize for the unacceptable conditions you encountered during your stay. Finding a crack pipe in your room is a serious issue, and we regret that this occurred. Additionally, the malfunctioning hot tub, unpleasant odors, outdated facilities, and dirty breakfast area are far below our standards.We take your feedback very seriously and will address these concerns immediately with our housekeeping and maintenance teams to ensure such issues are resolved. Your experience does not reflect the quality we aim to provide, and we deeply regret any distress caused.If you have further details to share or if there is anything we can do to address your concerns, please do not hesitate to reach out to us directly. Your satisfaction is important to us, and we hope to have the opportunity to make things right.
