Note fondée sur 39 évaluations de clients
Écoutez ce qu’en pensent nos voyageurs
3,5 Propreté de la chambre
avis de clients DE TRAVELOCITY
Écoutez ce qu’en pensent nos voyageurs
par un voyageur
No WiFi and other issues.
Publié le 11 févr. 2024 sur HomeAwayNo WiFi on this property. When we arrived the areas of the house weren’t cleaned, the jacuzzi was broken, burnt pans and pots. The property was full of empty cans.
Commentaires de Gestion de l’hôtel
26 févr. 2024 par VrboOwner, Gestion de l’hôtel
Thank you for your review, and we sincerely apologize for the inconvenience that you have experienced during your stay. Our local team strives to provide every one of our guests with the best vacation possible. We are so sorry if our standards were not met during your time with us. We will continue to work with both our local staff and homeowner to make improvements to this home, and we hope you'll give us a second chance to impress you.
par un voyageur de Woodstown NJ
A functional house
Publié le 16 janv. 2024 sur HomeAwayWe did have a great vacation, and the house satisfied the basic needs of a ski trip. There was a sled out back that the kids liked, heat worked and there was ample room for a family. Extra mattresses were provided in the bunk room in case you have a few extra kids.
That being said, it has a lot of items that are in disrepair and needs some maintenance done. This house is a budget rental house with no frills that is fine for a few guys that need a place to sleep and don’t plan on hanging in the house long.
No Wifi is provided and cell reception without it is spotty in the area. The driveway is sloped and gets icy we had a few falls, but the property manager told us that they do not provide salt to melt the ice. Many doors do not open and close properly. The bathroom faucets function but either leak water everywhere or are very hard to turn off. There are only 4 chairs at the table so you end up bringing stools or coolers to sit on if you have more family than that. The main entry door locks automatically (cannot leave unlocked ever) and a ridiculously long 9 digit code (difficult to remember) is given as the access code. That is very inconvenient when hands are full trying to enter the house.
I wouldn’t mind staying here again if I was with the guys but will not bring ladies here again.
par un voyageur
House in need of attention
Publié le 26 déc. 2023 sur HomeAwayThis dusty old house needs some immediate attention. One fireplace is boarded up the other is covered in crime scene tape. There were 3 pans in the kitchen, one looks like it has not been cleaned in 20 years, the other looks like to was run over by a truck and the third one was big enough for 1 egg and was dirty. The dishwasher is not properly installed, every faucet is dripping, the air hockey table has no pucks, the rooms were musty and dusty… House was probably very nice 30 years ago.
Commentaires de Gestion de l’hôtel
29 déc. 2023 par VrboOwner, Gestion de l’hôtel
We apologize if you felt the home was not on par with our cleanliness standards and for any issues you encountered during your stay. We are committed to providing exceptional customer service, and we will follow up with the appropriate parties to ensure our service standards are fully met. We also appreciate our guests' preferences as a means to improve and we have forwarded your comments along to our property management to consider and rectify the issues. We truly hope to have the opportunity to impress you in the future.
par un voyageur
Short Stay in Wilmington
Publié le 3 sept. 2023 sur HomeAwayI had a wonderful stay in this spacious home well my band had a concert at the Hermitage
par un voyageur
Good for Family and Friends but Read Reviews First
Publié le 20 févr. 2023 sur HomeAwayLet me start by saying that I was dreading our stay at this property based on the most recent reviews which all were given after we booked. Therefore, my experience was better than anticipated and fortunately, we went with a chill group.
Positives….the location is perfect (just minutes to the slopes). Park at Sundance lodge if heading to Mt Snow! The pool table was a hit and we enjoyed grilling on the charcoal grill. Additionally, most of the problems in previous reviews were fixed…like heat worked, stove was replaced and gaming equipment was there. Also, the interior was clean and there were nice sheets and towels provided. Finally, I was able to speak to the property management team numerous times prior to the trip.
Negatives…as you pull up to the house, you can see the chimney has completely fallen off the house. I read this in a review yet the management team still had the property listed with a working fireplace. I even spoke with the management team a month prior to our trip and they finally got back to me days before our trip to say what I already knew which was there was no working fireplace. Also, the previous stay’s trash had not been picked up by waste management prior to our arrival so we ran out of space for ours. The carpets are stained and the master toilet did not flush. The worst was there was dog crap on both decks from previous stays…disgusting!!!!
As long as you read the reviews on VRBO ahead of time…you will be prepared for your stay.
Commentaires de Gestion de l’hôtel
20 juin 2023 par VrboOwner, Gestion de l’hôtel
Thank you for staying with us, Kim. We are glad the location worked out well. We apologize for the maintenance and cleanliness issues that you experienced and appreciate you bringing them to our attention. Since your visit, the toilet has been serviced and the carpets have been scheduled for a deep clean. The chimney is expected to be repaired soon. Our local staff will follow up with housekeeping to ensure future cleans are completed to our standards. Thank you for your feedback and we look forward to another chance to impress you in the future.
par un voyageur
Valentines getaway
Publié le 16 févr. 2023 sur HomeAwayOverall this was a good stay. There were lots of both good and bad. Good playroom with pool table and air hockey. No wood stove. Fireplace on 1st floor. No wood. Nice kitchen. No fry pans for breakfast. Great heat and hot water. Limited exterior lights. Overall had a good time but place could use some maintenance
par un voyageur
No Heat for 15 hours / leaking gas / broken piliot light / SLOW RESPONSE
Publié le 20 janv. 2023 sur HomeAwayAt first everything seemed great but....
1. Ran out of propane our second night around 4am and we had a 3 month old baby in the house. Started smelling gas. We called them and texted the mgmt company at least 20 times - waisted a day dealing with it. It took 15 hours to get it finally fixed at around 7pm. Mgmt tried to blame us for not being home The first propane guy said no one was home - not true. He never came to the door. I finally went skiing and left my daughter in law and her friend there all day waiting for them to come fix the problem.
2. Two BROKEN FIREPLACES: After the propane was turned off and cleared and we were waiting for someone all day to come fix the pilot light, I tried to use the fireplace. The house filled up with smoke even though the flue was open. It was not marked "Do Not Use" like the one in basement and there were burned logs in it so I assumed it was working. Looked outside and there was scaffling all around the fireplace - looked to be holding it up. It looks like it is falling off the house.
3. Bags of garbarge left outside by previous guests on the ground in the back yard.
4. Dog poop on deck
5. Kitchen drawers and oven gloves dirty. Cooking pans are warn out and gross. They need to be replaced. The draws need to be unstuffed - can't find anything
6. Hot water nob in upstairs shower is hard to turn off unless your a body builder.
7. Lighting could be better - many switches on the walls don't work in bedrooms.
8. Lock box on back door broken - just hanging open with the key in it.
9. Mice in the walls creeped me out.
10. Ripped couch down in Rec Room
Too bad because it's a great place but it has a lot of problems that need to be fixed.
Commentaires de Gestion de l’hôtel
20 juin 2023 par VrboOwner, Gestion de l’hôtel
Thank you for sharing your feedback, and we sincerely apologize for all the inconvenience you experienced during your stay. Our property manager has been informed of your concerns and now working on them for resolution. We hope to have the opportunity to better impress you in the future!
par un voyageur
Appliances and games
Publié le 19 déc. 2022 sur HomeAwayOven stove were not working called immediately. Said they would take care of it as soon as possible. They never came or called back. Therefore, we had to eat out three times a day and discard all the food that we bought to cook. No Wi-Fi! That was a necessity for one of the tenants who works from home. No one came to repair that either. Although they were games they were not usable.no pool balls , missing hockey, pucks, and pieces to the board games therefore unusable. All the reason this house was chosen as a vacation weekend were not available I would like to be compensated
Commentaires de Gestion de l’hôtel
11 août 2023 par VrboOwner, Gestion de l’hôtel
Thank you for sharing your feedback and bringing some items to our attention that may need some TLC. We are disappointed to read that your recent experience was not satisfactory. We will continue to work with both our local staff and homeowner to make improvements to this home, and we hope you'll give us a second chance to impress you!
par un voyageur
Vermont Getaway
Publié le 30 oct. 2022 sur HomeAwayHouse was as pictured, great location and good size. Pool table, air hockey and ping pong added to our fun! Kitchen is a good size, fairly equipped with good sized refrigerator. Cleanliness of house was fair. Shower curtains had mold on bottoms and basement mini fridge was not clean. NO WI-FI and poor cell service.
Overall, the house suited us really well, was located close to Willmington and Stratton and we had a great time.
par un voyageur
Not taken care of.
Publié le 9 août 2022 sur HomeAwayI know this is a ski and snowboarding location. I know most people stay in the winter. We were staying because our kids were in a Enduro race at Killington mountain bike park. So we stayed at this location because went to 3 of the parks near by. Soooooo….. we walked to the door and empty cups and beer bottles were on the ground near the door. We get in and it’s smells. I guess because it’s locked up with no air. We go upstairs and it’s a hotbox. I start to put thoughts on and open windows. Then I see rat crap on the window sill and some on the floor. Behind the furniture was old chapsticks and dust bunnies. The screens were broken or missing. Stains on the rugs. A dead roach on the stairs, dead bug in the jet tub. Plus with all this heat there is NO AIR CONDITIONING!!! We got 2 fans. Sleeping in 90 deg was a nightmare. The reviews about the coffee pot not being operational was still broken. I was outside to the back on the home and a huge piece of siding exposing the inside of the fireplace and I’ll it insulation! Maybe that’s how rats get in? Sooo the sheets were clean. The bathrooms as well. The refrigerator was too. The garbage bin was fun outside too. I had numerous messages back and forth with customer service and the property manager. We shared all the photos they asked me for. They offered to have someone come by but they never showed and then I never heard again. The property manager told me I world get the cleaning fees refunded to me but I’m still waiting. I didn’t want to write a bad review but you guys left us hanging. A family on a vacation.
Thank you. I’m sure you’ll write a response the same as you did on all the bad reviews. I have the photos and all the messages. I live near the Jersey shore. They have rentals. Some are run down as well. Hell but most are CLEAN.
Commentaires de Gestion de l’hôtel
11 août 2023 par VrboOwner, Gestion de l’hôtel
Hi, thank you for your review, we appreciate you taking the time to provide us with your valuable feedback. We appreciate your comments and suggestions as we are always looking to improve our services. The home does not offer AC but we understand you were frustrated by the heat. We hope the refund you received helped to compensate for the oversights. We apologize for the inconvenience and hope we can host you again!