Avis SNOW MANSIONS
Oversized mansions at foot of Mt Snow. Full of unique amenities.

We actually usually provide soaps, we do view it as an extra, not as a necessity. Although some people use hotel soaps (or take them home as a souvenir), an extremely minute portion of population actually rely on them, very the moreso at private home short term rentals. Regarding signage and garbage, we have outstanding onsite personnel who deal with these issues. We've never had such a complaint in the past. Regarding pool, it's a brand new pool with most updated systems and treatment. Sorry about rashes but it's doubtful its from the pool treatment. All in all, if these were your issues and all the real items were good - cleanliness, amenities etc - that's a 4.9 start review. That's excellent! Thank you

Thank you for taking the time to share your feedback. We're truly sorry to hear about the challenges you experienced during your stay but are grateful for your honest input, as it helps us improve. Since your visit, we’ve made several improvements: we now provide a comprehensive guidebook with all the information you need, our cleaning standards have been reinforced, and the towel and linen setup has been reorganized for easy access. The stove and hot tub have also been repaired. We’ve addressed the landscaping concerns as well, although it may not be fully visible now since it's December. We're so glad you and your group were still able to enjoy your time together despite these issues. It would mean a lot to us if you gave us another chance in the future to provide the experience you deserve. Thank you again for your helpful comments, and we hope to welcome you back one day!

Chris, thanks for review.

Alex Sorry to hear that you didn't enjoy your stay and that your expectations weren't met. As we're open to constructive criticism, please be open to legitimate responses. Any guest house with guests coming and going is prone to certain damages - totally independently of owner and manager. The day you arrived a group had left and we learned that they clogged the sewer system by flushing non flushable waste down the toilets. We immediately ordered a professional company to unclog system. Obviously, this caused a delay in preparing house for your group. This can happen in the Hilton too. It's not in anyone's hands to eliminate such scenarios. It is in our hands to deal with it in a timely and professional fashion - which is what we did. While the sewer was clogged the hot water system couldn't work. As soon as sewer system got back to working order, the hot water was back up too. To imply in your message that there "was no hot water" may be a dishonesty on your part (did someone mention morality?) Neither did you find it important to mention that for the 3 hour delay, we put you into another house where you were able to put down your luggage and get your bearings while house was made ready. As far as tennis court and shuffle game in concerned, we recently took over management of these houses which were severely neglected over past two years. We've spent enormous amounts of resources to improve them on many levels and they've come a very long way. Ideally, we should've kept them vacant for few months while work was being done. Out of decency and consideration of bookings that had been made long in advance, we made the effort and chose the hard way of doing work in between coming and going of guests. This is a tremendous undertaking and made things very much more difficult and complicated. Obviously this comes with hitches. To date, some improvements have not yet been done but we are past the bulk of things. We're sorry and apologetic to those who feel they didn't receive the product they expected. The majority of our guests were very satisfied and understanding. Like you mentioned we have a phenomenal staff of housekeepers and maintenance personnel who are extremely devoted to making guests happy. This is the key to success.