Note fondée sur 910 évaluations de clients
Écoutez ce qu’en pensent nos voyageurs
4,1 Propreté de la chambre
4,3 Service et personnel
4,2 Confort de la chambre
4,0 État de l’hôtel
avis de clients DE TRAVELOCITY
Écoutez ce qu’en pensent nos voyageurs
par un voyageur
Publié le 1 oct. 2024 sur Hotels
Commentaires de Gestion de l’hôtel
2 oct. 2024 par Guest Relations Management, Gestion de l’hôtel
Hi Ricky! Thank you for your positive feedback! We're thrilled to hear you had a great experience and appreciate your support. If there's anything specific that stood out to you or areas where we can improve, please let us know. We look forward to welcoming you back soon!
par un voyageur
Publié le 30 sept. 2024 sur Hotels
Commentaires de Gestion de l’hôtel
2 oct. 2024 par Guest Relations Management, Gestion de l’hôtel
Hi Ana! Thank you for your feedback. We're glad you had a decent experience but recognize there's room for improvement. Your insights are valuable, and we'll use them to enhance our services. We hope to welcome you back for an even better stay next time!
par un voyageur
Publié le 30 sept. 2024 sur Expedia
They gave us no indication when we made ourcreservatio that they were under construction. Advertising-free breakfast, no breakfast because of construction. No fan in the bathroom because of construction, steam set off the smoke detector. Advertising pet friendly but didn't say they would charge $25 per night until after we checked in. One hand towel in the bathroom for two people for two nights.
Commentaires de Gestion de l’hôtel
2 oct. 2024 par Guest Relations Management, Gestion de l’hôtel
Hi Ellen! We apologize for the inconveniences you encountered during your stay. It's disappointing to hear that essential details like ongoing construction and the pet fee were not clearly communicated at the time of booking. We also regret the issues with the breakfast, bathroom ventilation, and insufficient towels, as this certainly falls short of the experience we aim to provide. Your feedback will help us improve, and we’ll ensure that these matters are addressed to prevent future guest dissatisfaction. Thank you for sharing your concerns.
par un voyageur
Publié le 30 sept. 2024
The room was smelled like urine, the elevator was dirty. Wallpaper peeling in the bathroom, could have just been a bad room but we moved to a different hotel for our stay.
Commentaires de Gestion de l’hôtel
2 oct. 2024 par Guest Relations Management, Gestion de l’hôtel
Hi Paula! We sincerely apologize for the unpleasant experience you had with the room and overall condition of the property. A clean, comfortable environment is our priority, and it’s unfortunate that your room fell short of that standard. Your feedback regarding the room's odor, the elevator, and bathroom maintenance is invaluable and will be shared with our team for immediate improvement. We're sorry your stay was cut short and appreciate your understanding.
par un voyageur
Publié le 29 sept. 2024 sur Hotels
Commentaires de Gestion de l’hôtel
29 sept. 2024 par Guest Relations Specialist, Gestion de l’hôtel
Hi Jason,Thank you for being our guest with us and taking the time to share. We always want to provide our guests with a comfortable stay, and a rating like yours serves as encouragement to all of us. It was our pleasure accommodating you, and we look forward to welcoming you back soon.
par un voyageur
Publié le 29 sept. 2024 sur Hotels
Commentaires de Gestion de l’hôtel
29 sept. 2024 par Guest Relations Specialist, Gestion de l’hôtel
Hi Christian,I'm sorry to hear that your experience wasn't up to your expectations. Your feedback is important, and if there are specific aspects you'd like to share or if there's anything we can do to address your concerns, please feel free to provide more details. Our goal is to ensure all guests have a positive stay, and your input helps us make improvements.
par un voyageur
Publié le 28 sept. 2024 sur Hotels
It’s was average
Commentaires de Gestion de l’hôtel
29 sept. 2024 par Guest Relations Specialist, Gestion de l’hôtel
Hi Christian,Thank you for sharing your feedback with us. We're sorry to hear that your stay didn’t fully meet your expectations, as we strive to provide all our guests with a memorable and exceptional experience. Our team is dedicated to maintaining high standards, and we value comments like yours to help us continuously improve. We hope that next time you'll give us another opportunity to show you the level of service we're known for.
par un voyageur
Publié le 28 sept. 2024 sur Expedia
Staff was rude and hotel didn’t provide all amenities and room was dirty, tub didn’t drain the water, pool wasn’t heated, just wasn’t an enjoyable experience
Commentaires de Gestion de l’hôtel
29 sept. 2024 par Guest Relations Specialist, Gestion de l’hôtel
Hi Donshay,Thank you for taking the time to share your feedback with us. We are sorry to hear that your stay did not meet your expectations. Our team is dedicated to providing excellent service and maintaining our facilities to the highest standards, and we take concerns like yours seriously. We continuously monitor the functionality of our amenities, such as the pool, and work hard to address any issues that arise. Cleanliness and guest comfort are priorities for us, and we will be reviewing this situation closely to ensure all aspects of the guest experience are upheld.
par un voyageur de Negaunee
Publié le 25 sept. 2024 sur Expedia
Commentaires de Gestion de l’hôtel
26 sept. 2024 par Guest Relations Management, Gestion de l’hôtel
Hi James! Thank you for your perfect 5 out of 5 rating! We’re delighted to hear you had a great stay. Your positive feedback is much appreciated, and we look forward to having you back again soon!
par un voyageur de Mountain View
Publié le 25 sept. 2024 sur Expedia
Commentaires de Gestion de l’hôtel
25 sept. 2024 par Guest Relations Management, Gestion de l’hôtel
Hi Robert! Thank you for your perfect 5 out of 5 rating! We're thrilled to hear you had an excellent stay. Your positive feedback is greatly appreciated, and we look forward to welcoming you back soon!
