Note fondée sur 875 évaluations de clients
Écoutez ce qu’en pensent nos voyageurs
4,1 Propreté de la chambre
4,3 Service et personnel
4,2 Confort de la chambre
4,0 État de l’hôtel
avis de clients DE TRAVELOCITY
Écoutez ce qu’en pensent nos voyageurs
par un voyageur
Publié le 30 sept. 2024
The room was smelled like urine, the elevator was dirty. Wallpaper peeling in the bathroom, could have just been a bad room but we moved to a different hotel for our stay.
Commentaires de Gestion de l’hôtel
2 oct. 2024 par Guest Relations Management, Gestion de l’hôtel
Hi Paula! We sincerely apologize for the unpleasant experience you had with the room and overall condition of the property. A clean, comfortable environment is our priority, and it’s unfortunate that your room fell short of that standard. Your feedback regarding the room's odor, the elevator, and bathroom maintenance is invaluable and will be shared with our team for immediate improvement. We're sorry your stay was cut short and appreciate your understanding.
par un voyageur
Publié le 17 août 2024 sur Hotels
Commentaires de Gestion de l’hôtel
19 août 2024 par Guest Relations Management, Gestion de l’hôtel
Hi Joe! Thank you for giving us a perfect 10 out of 10! We’re so pleased to hear that you had a wonderful experience during your stay. Your positive feedback is the best reward for our team’s hard work and dedication.We can’t wait to welcome you back and provide you with another excellent stay. Thank you for being our valued guest!
par un voyageur
Publié le 16 août 2024 sur Expedia
Decent enough.
Commentaires de Gestion de l’hôtel
17 août 2024 par Guest Relations Specialist, Gestion de l’hôtel
Hi Mark,Thank you for being our guest. Our top priority is for you to have an enjoyable stay, and from your comments and high rating, we are pleased to have exceeded your expectations. It was a pleasure hosting you, and we look forward to welcoming you again soon.
par un voyageur
Publié le 15 août 2024 sur Expedia
As always, excellent service
Commentaires de Gestion de l’hôtel
16 août 2024 par Guest Relations Management, Gestion de l’hôtel
Hi Edwyng! Thank you for your continued trust in us! We're thrilled to hear that you consistently experience excellent service during your stays. We look forward to welcoming you back on your next visit!
par un voyageur
Publié le 15 août 2024 sur Hotels
Commentaires de Gestion de l’hôtel
17 août 2024 par Guest Relations Specialist, Gestion de l’hôtel
Hi Erich,I'm sorry to hear that your experience wasn't up to your expectations. Your feedback is important, and if there are specific aspects you'd like to share or if there's anything we can do to address your concerns, please feel free to provide more details. Our goal is to ensure all guests have a positive stay, and your input helps us make improvements.
par un voyageur
Publié le 14 août 2024 sur Hotels
Commentaires de Gestion de l’hôtel
16 août 2024 par Guest Relations Management, Gestion de l’hôtel
Hi Martha! Thank you for your 8 out of 10 rating! We’re glad to hear that you had a positive experience during your stay. Your feedback is important to us, and we appreciate your suggestions on how we can improve further.We look forward to welcoming you back and providing an even better experience next time. Thank you for choosing to stay with us!
par un voyageur
Very nice
Publié le 13 août 2024 sur HotelsGreat check in, super friendly staff, clean rooms, and a very comfortable bed in a quiet area of town.
Commentaires de Gestion de l’hôtel
14 août 2024 par Guest Relations Management, Gestion de l’hôtel
Hi Jessica! Thank you for the wonderful feedback! We're thrilled to hear that you enjoyed your stay with us. It's great to know that the check-in process, staff, cleanliness, and comfort of the room all met your expectations. We hope to welcome you back soon!
par un voyageur
Publié le 12 août 2024 sur Expedia
The room was small but quiet and comfortable. Some updates would be helpful. The bath faucet leaked constantly and there was a water stain on the coffee table
Commentaires de Gestion de l’hôtel
14 août 2024 par Guest Relations Management, Gestion de l’hôtel
Hi Regina! Thank you for your feedback. We're glad to hear you found the room quiet and comfortable. We apologize for the issues with the bath faucet and the water stain; we'll address these concerns to improve our future guests' experience. We appreciate your input and hope to see you again soon!
par un voyageur
Hidden gem
Publié le 12 août 2024 sur HotelsNice quiet location in a good area. My family enjoyed it. They are in the midst of a face lift so its slightly messy but not intrusive or loud. The pool was good and they have a nice basic workout area. No breakfast but hot coffee most of the time and a nice cafe within a short walk. Will stay again when we are back for soccer
Commentaires de Gestion de l’hôtel
14 août 2024 par Guest Relations Management, Gestion de l’hôtel
Hi Michael! Thank you for the wonderful review! We’re thrilled to hear you enjoyed the quiet location and the amenities, despite the ongoing renovations. We’re glad the pool and workout area met your expectations. We look forward to welcoming you back when you're in town for soccer. Safe travels!
par un voyageur
Publié le 12 août 2024 sur Hotels
Overall, very good customer service!
Commentaires de Gestion de l’hôtel
13 août 2024 par Guest Relations Management, Gestion de l’hôtel
Hi Jayesh! We’re thrilled to hear that you had a great experience with our customer service! Your positive feedback is much appreciated and will be shared with the team. We look forward to welcoming you back in the future!
