Note fondée sur 640 évaluations de clients
Écoutez ce qu’en pensent nos voyageurs
4,2 Propreté de la chambre
4,2 Service et personnel
4,1 Confort de la chambre
4,0 État de l’hôtel
avis de clients DE TRAVELOCITY
Écoutez ce qu’en pensent nos voyageurs
par un voyageur
Publié le 19 juill. 2019 sur Expedia
Commentaires de Gestion de l’hôtel
22 juill. 2019 par Julie B, Gestion de l’hôtel
Dear Anonymous,
Thank you for your 4 star review. It gives me great pleasure to see that guests enjoy staying at our property and we hope to welcome you back in the near future.
Kind regards,
Julie Biesen
Guest Services Manager
par Robert Paquet de Quebec
Holiday inn gestion serrée
Publié le 12 sept. 2014 sur HotelsJ'ai été surpris de devoir me débattre pour obtenir un petit frigidaire. Finalement, nous avons un modèle qui fonctionnait mais très vieux et bosse. La politique des petits déjeuners n'est pas satisfaisante, elle ne mentionne pas que nous avons un per idem et non un service complet comme dans les petits hôtels. Pour cela, je ne crois pas utilise dans le futur les services des Holiday Inn.merci
par un voyageur de Radium hot spring
service impeccable
Publié le 15 sept. 2013 sur HotelsTrès belle région et facile de s`y retrouver! Vue imprenable sur le lac Okanagan!
par Rachel
Publié le 1 août 2013 sur Hotels
par un voyageur
Publié le 8 déc. 2020 sur Expedia
Commentaires de Gestion de l’hôtel
9 déc. 2020 par Julie B, Gestion de l’hôtel
Dear Anonymous,
Thank you for taking the time to score your most recent experience at our property! I am very pleased to see you had a great time while we are all still adjusting to the COVID-19 restrictions and rules. Thank you again for staying with us and we hope to have the pleasure of welcoming you again in the near future!
Sincerely,
Julie Biesen
Guest Services Manager
par un voyageur
Publié le 22 nov. 2020 sur Hotels
Commentaires de Gestion de l’hôtel
23 nov. 2020 par Julie B, Gestion de l’hôtel
Dear Nancy,
Thank you for taking the time to score your most recent experience at our property! I am happy you enjoyed your stay with us, and looks like we were able to give you an early check in which is always a bonus. We hope you were able to enjoy the mild weather we have been getting, and hope to see you again in the near future!
Sincerely,
Julie Biesen
Guest Services Manager
par un voyageur
Publié le 26 oct. 2020 sur Hotels
The staff were great. The room was not cleaned very well and during COVID that did not give us much peace of mind. The hotel needs some updaing, mould around 3dge of bathtub, lots of staining on carpets in main areas.
Good location though.
Commentaires de Gestion de l’hôtel
28 oct. 2020 par Julie B, Gestion de l’hôtel
Dear Kelly,
Thank you for taking the time to write a review on your most recent experience at our property. I am sorry to see we weren't able to live up to your expectations when it comes to room cleanliness, which is something I will personally discuss with the Housekeeping Department. Thank you for bringing these items to my attention Kelly as it allows us to rectify everything before the next guest checks in. We hope to welcome you again in the near future!
Sincerely,
Julie Biesen
Guest Services Manager
par un voyageur
Publié le 20 oct. 2020 sur Hotels
Very clean close to shopping and places to eat
Commentaires de Gestion de l’hôtel
21 oct. 2020 par Julie B, Gestion de l’hôtel
Dear Rosa,
Thank you for taking the time to submit a review on your most recent stay at our property! I am very pleased to see you enjoyed staying in a clean and comfortable guestroom while also being close to the center of West Kelowna. Thank you again for staying with us Rosa and we hope we have the pleasure of welcoming you again in the future!
Sincerely,
Julie Biesen
Guest Services Manager
par un voyageur
Publié le 18 oct. 2020 sur Expedia
Bathroom wasn’t as clean as expected during covid. No facecloths in bathroom. Air conditioner was blasting and window was open when we arrived.
Commentaires de Gestion de l’hôtel
19 oct. 2020 par Julie B, Gestion de l’hôtel
Dear Anonymous,
Thank you for taking the time to submit a review on your most recent experience at our property. I am sorry to see we didn't meet your expectations when it comes to bathroom cleanliness, which is something I will definitely discuss with our Housekeeping Department. Thank you again for staying with us and we hope to welcome you back in the near future!
Sincerely,
Julie Biesen
Guest Services Manager
par un voyageur
Publié le 12 oct. 2020 sur Expedia
Commentaires de Gestion de l’hôtel
12 oct. 2020 par Julie B, Gestion de l’hôtel
Dear Anonymous,
Thank you for giving us a 5 out of 5 score on your most recent hotel visit! Welcoming guests to our property and ensuring they have a comfortable stay is our priority, so I am very happy you allowed us to share our passion for hospitality with you. Thank you again for staying with us and we hope we will have the pleasure of welcoming you again in the near future.
Sincerely,
Julie Biesen
Guest Services Manager
