Note fondée sur 943 évaluations de clients
Écoutez ce qu’en pensent nos voyageurs
3,1 Propreté de la chambre
3,5 Service et personnel
3,3 Confort de la chambre
3,0 État de l’hôtel
avis de clients DE TRAVELOCITY
Écoutez ce qu’en pensent nos voyageurs
par un voyageur
Publié le 5 oct. 2024 sur Expedia
Commentaires de Gestion de l’hôtel
5 oct. 2024 par Hotel Manager, Gestion de l’hôtel
Dear Guest,Thank you for your feedback. We appreciate your honesty and are sorry to hear that your experience did not meet your expectations. We take cleanliness seriously and will address the issues you mentioned to improve our services. We hope to have the opportunity to serve you better in the future.Sincerely, Hotel Manager
par un voyageur
Publié le 1 oct. 2024 sur Expedia
Nice staff
Commentaires de Gestion de l’hôtel
2 oct. 2024 par Hotel Manager , Gestion de l’hôtel
Dear Juan,Thank you for your feedback! We’re glad to hear you enjoyed our nice staff. We look forward to welcoming you back soon!Sincerely, Hotel Manager
par un voyageur
Publié le 30 sept. 2024 sur Expedia
Todo bien
Commentaires de Gestion de l’hôtel
30 sept. 2024 par Hotel Manager , Gestion de l’hôtel
Dear Claudia,Thank you for the positive feedback! We’re glad everything was to your satisfaction. Looking forward to welcoming you back!Sincerely, Hotel Manager
par un voyageur
Publié le 28 sept. 2024 sur Hotels
Commentaires de Gestion de l’hôtel
30 sept. 2024 par Hotel Manager , Gestion de l’hôtel
Dear Gregory,Thank you for your stay; however, the 2-star rating is disappointing. Please tell us what made you unhappy so that we can address it. We care about your satisfaction. Sincerely, Hotel Manager
par un voyageur
Publié le 28 sept. 2024 sur Hotels
Outside was dirty and old. There was trash all thrown outside one of the rooms. Staff was unfriendly. My wife is handicap and they put us in a second floor room and never told us the elevator didn’t work.
Commentaires de Gestion de l’hôtel
30 sept. 2024 par Hotel Manager , Gestion de l’hôtel
Dear Jennifer,Thank you for sharing your experience. We're sorry to hear about the cleanliness and accessibility issues you encountered during your stay. It's important for us to provide a welcoming environment for all guests, especially those with specific needs. Your feedback will be addressed with our team to improve our services. We appreciate your input and hope for the opportunity to make it right in the future.Sincerely, Hotel Manager
par un voyageur
Publié le 19 sept. 2024 sur Expedia
It was fine.
Commentaires de Gestion de l’hôtel
20 sept. 2024 par Hotel Manager, Gestion de l’hôtel
Dear Guest,Thank you for your feedback! We appreciate your input and hope to provide an even better experience on your next visit. If there's anything specific you'd like to share about your stay, please feel free to let us know!Sincerely, Hotel Manager
par un voyageur
Publié le 18 sept. 2024 sur Hotels
Commentaires de Gestion de l’hôtel
18 sept. 2024 par Hotel Manager, Gestion de l’hôtel
Dear Guest,Thank you for your rating of 8 out of 10! We're glad you had a positive experience. If you have any suggestions for improvement, we would love to hear them. We hope to see you again soon!Sincerely, Hotel Manager
par un voyageur
Publié le 16 sept. 2024 sur Expedia
The night staff went above and beyond, really sweet lady. The day shift seemed to forget, when I had to call them on my cell phone (because the phone in room did not work) to tell them I was locked in my room!!! I told them the room number and they never showed up to let me out. I finally managed to get out, but this was the third floor, elevator was out. I am so glad the building did not catch on fire! I asked for a first floor room, was told they were booked solid and I had to take the third floor. There were only 3 cars in the parking lot and no more ever showed up on my side of the building….NOT A GOOD EXPERIENCE AT ALL. The room was passably clean, AC worked well. Looked like recent renovation but toilet was very stained.
Commentaires de Gestion de l’hôtel
17 sept. 2024 par Hotel Manager , Gestion de l’hôtel
Dear Barbara,Thank you for sharing your experience. We’re pleased to hear you found the night staff sweet and the AC effective. We apologize for the issues you encountered with the room phone and access, as well as the condition of the toilet. Your feedback is valuable, and we’ll address these concerns to improve our service.Sincerely, Hotel Manager
par un voyageur
Publié le 16 sept. 2024 sur Expedia
Commentaires de Gestion de l’hôtel
17 sept. 2024 par Hotel Manager, Gestion de l’hôtel
Dear Melissa,Thank you for the review and rating of 3 out of 5. Kindly give us some opinion, which can be useful for us to improve our hotel service from 3 to 5. We appreciate your feedback. I hope you will visit us again soon. Sincerely, Hotel Manager
par un voyageur
Publié le 8 sept. 2024 sur Hotels
Commentaires de Gestion de l’hôtel
9 sept. 2024 par Hotel Manager, Gestion de l’hôtel
Dear Guest,Thank you for your feedback! We’re thrilled to hear you enjoyed your stay and appreciate your rating of 8 out of 10. Your insights are invaluable to us as we strive to enhance our guests' experiences. We look forward to welcoming you back soon!Sincerely, Hotel Manager
