Note fondée sur 926 évaluations de clients
Écoutez ce qu’en pensent nos voyageurs
3,9 Propreté de la chambre
3,8 Service et personnel
3,8 Confort de la chambre
3,8 État de l’hôtel
avis de clients DE TRAVELOCITY
Écoutez ce qu’en pensent nos voyageurs
par un voyageur
Disgusting Bathroom
Publié le 23 août 2024 sur HotelsMy toilet was leaking at the bottom of it, and the water was seeping out of the Vinyl plank on the floor and a gentleman came in and replaced the toilet but did not fix the floor. It smelled like urine and feces. I also had no choice but to take a shower and walk in. The staff was rude, constantly asking for payment, even though Hotels.com had paid my bill for me. One night I was waiting for a phone call in the lobby, and a gentleman sat down beside me and asked Me if I needed help. I told him that they would not let me in my room because they said my room was not paid for. I feel like I have no choice but to turn this over to the authorities I am very sick with kidney failure and the hotel did not care. Please do not stay at this place because they will be rude. You will sleep in disgusting nastiness. The only positive thing about this place is it is close to the movies and restaurants.
Commentaires de Gestion de l’hôtel
23 août 2024 par Customer Service, Gestion de l’hôtel
Teresa, thank you for sharing your experience. It is concerning to hear about your stay and the issues you faced with the facilities and service interactions. The matter regarding the condition of the bathroom and cleanliness is of high concern, and notable claims about communication with payment handling are being taken seriously. Your feedback regarding the location being convenient is appreciated. Guest experiences are a priority and all concerns are taken into account seriously.
par un voyageur
3rd world hotel
Publié le 22 août 2024 sur HotelsRoom was dirty. Looked like someone puked all over the refrigerator. Shower floor was gross. Someone's hair all over the towels
Commentaires de Gestion de l’hôtel
23 août 2024 par Customer Service, Gestion de l’hôtel
Kristopher, thank you for sharing your thoughts. The cleanliness of our rooms is a top priority, and the experience you described falls short of our aims. Your feedback is valuable, and efforts will be made to address these specifics with our team.
par un voyageur
Publié le 18 août 2024 sur Expedia
The last two times I have come into Monroe I have stayed at WoodSpring Suites. The black lady that sits at the front desk on evening shift is always nice.
Commentaires de Gestion de l’hôtel
19 août 2024 par Customer Service, Gestion de l’hôtel
Jessica, thank you for staying with us at Woodspring Suites West Monroe I-20. It is wonderful to hear that you found our team members to be welcoming and accommodating. We hope to welcome you back on your future visits to Monroe.
par un voyageur
Publié le 12 août 2024 sur Hotels
Commentaires de Gestion de l’hôtel
12 août 2024 par Customer Service, Gestion de l’hôtel
Ferdess, thank you for staying with us at Woodspring Suites West Monroe I-20. We appreciate the positive rating and look forward to welcoming you back in the future.
par un voyageur
Publié le 9 août 2024 sur Hotels
it is a good value hotel. no extras, but a safe comfortable place to stay.
Commentaires de Gestion de l’hôtel
9 août 2024 par Customer Service, Gestion de l’hôtel
Walton, thank you for staying with us at Woodspring Suites West Monroe I-20. We are delighted that you found your stay to be comfortable and appreciated the good value. We hope to welcome you back soon!
par un voyageur
Restful
Publié le 8 août 2024 sur HotelsWe always stop here on our travels. This time just a few things were missing. We had no hand towels, just washcloths, towels and a floor mat. Also missing were hangers for clothes.
Commentaires de Gestion de l’hôtel
8 août 2024 par Customer Service, Gestion de l’hôtel
Teresa, thank you for continuing to choose Woodspring Suites West Monroe I-20 for your travels. We appreciate your feedback and will ensure our team addresses the items you found missing during your stay. We're looking forward to welcoming you back on your next trip. Safe travels!
par un voyageur
Publié le 5 août 2024 sur Hotels
Commentaires de Gestion de l’hôtel
18 août 2024 par Customer Service, Gestion de l’hôtel
We appreciate your feedback, Rachel.Your experience is not on par with the level of service we're accustomed to sharing with our guests. We do hope for the chance to share a more positive experience with you soon.
par un voyageur
Publié le 31 juill. 2024 sur Expedia
No breakfast.
Commentaires de Gestion de l’hôtel
31 juill. 2024 par Customer Service, Gestion de l’hôtel
Ricky, thank you for staying with us at Woodspring Suites West Monroe I-20. Your feedback is appreciated. While breakfast is not offered, we hope the other aspects of your stay were comfortable. We look forward to welcoming you back in the future.
par un voyageur
Publié le 31 juill. 2024 sur Expedia
Friendly staff especially the maintenance man
Commentaires de Gestion de l’hôtel
1 août 2024 par Customer Service, Gestion de l’hôtel
Anthony, thank you for staying with us at Woodspring Suites West Monroe I-20. Our team members, especially the maintenance team, will be pleased to know you appreciated their friendliness. We’re looking forward to welcoming you back in the future!
par un voyageur
Publié le 30 juill. 2024 sur Expedia
Would stay there again.
Commentaires de Gestion de l’hôtel
31 juill. 2024 par Customer Service, Gestion de l’hôtel
Teresa, we’re delighted you loved your experience at Woodspring Suites West Monroe I-20. We look forward to welcoming you back soon!
