Note fondée sur 592 évaluations de clients
Écoutez ce qu’en pensent nos voyageurs
3,3 Propreté de la chambre
3,6 Service et personnel
3,3 Confort de la chambre
3,2 État de l’hôtel
avis de clients DE TRAVELOCITY
Écoutez ce qu’en pensent nos voyageurs
par un voyageur
Publié le 1 mars 2024 sur Expedia
par un voyageur
Publié le 10 janv. 2019 sur Expedia
Malpropreté des lieux, mauvaises odeurs, aucun service de nettoyage des chambres pendant notre séjour.
Commentaires de Gestion de l’hôtel
11 janv. 2019 par Hotel Management, Gestion de l’hôtel
Thank you for posting a review of your stay. We're glad to know you were pleased with our associates, but we apologize for the cleanliness and odor issues you encountered while you were here. We assure you that we have shared your feedback with our housekeeping them, and we’re working with them in order to be more diligent with our efforts moving forward. Also, know our housekeeping is done on a weekly basis to respect the privacy of our guests and offer minimal intrusion, but we are happy to offer this service to you at a minimal fee. We hope you will give us a chance to redeem ourselves the next time you are in this area.
Sincerely,
Hotel Management
par Christian de Montreal
Not sure...
Publié le 26 juin 2015 sur HotelsWhen they say , continental breakfast, they mean muffin and ready stuff , no toast no cereals , and at 0900 it is all gone including coffee ????
par un voyageur
Publié le 30 sept. 2024 sur Hotels
par un voyageur
Publié le 26 sept. 2024 sur Hotels
par un voyageur
Publié le 25 sept. 2024 sur Hotels
par un voyageur
Don't stay here.
Publié le 18 sept. 2024 sur HotelsThe first room we were given the TV did not and the phone did not work so I had to walk to front desk. They gave another room. The TV worked but the phone did not but I was able to fix it. The floor was filthy. The carpet needs a cleaning.
The Pool area was not organized. There were no lounge chairs to sit in. The drinking fountain did not work. The phone was not marked that it was for emergency only.
The temperature in the hallway was freezing.
Commentaires de Gestion de l’hôtel
19 sept. 2024 par Hotel Management, Gestion de l’hôtel
Dear C, Thank you for leaving these valuable comments regarding your time with us. We are very disappointed to know about the concerns you experienced with the room assigned to you initially. We will address this immediately, and we genuinely appreciate your bringing this to our attention. Also, we regret the disappointment with the other amenities not meeting your expectations. We will discuss with our team to keep the guests informed about our hotel amenities during check-in and will also work to improve them. Considering this to be a rare incident, we hope you will return so that you can have a better experience.Sincerely,Hotel Management
par un voyageur
Publié le 16 sept. 2024 sur Hotels
Cleaning is horrible. Evrything is so old and DIRTY. Front desk always empty. Staff looks like they are forced there. Sorry I wont stay again. Hotel is filthy.
Commentaires de Gestion de l’hôtel
16 sept. 2024 par Hotel Management, Gestion de l’hôtel
Dear William, We want to express our gratitude for taking the time to share your recent experience at our hotel. Your feedback is important to us, and we are genuinely sorry for the inconvenience you encountered during your stay. Our primary mission is to provide our guests with comfortable accommodations and excellent service by a warm, responsive team. We are sorry that your experience did not reflect this commitment. We hope to welcome you back, as we are dedicated to delivering the flawless visit you deserve on your next stay.Sincerely,Hotel Management
par un voyageur
Publié le 8 sept. 2024 sur Hotels
The kitchen was very old and in poor condition with 4 burners, only one of them worked, there was little water pressure in the shower, the sink was broken and there was dirt under the bed.
Commentaires de Gestion de l’hôtel
8 sept. 2024 par Hotel Management, Gestion de l’hôtel
Dear Julio,Thank you for sharing your feedback. We apologize for the issues you encountered during your stay, including the condition of the kitchen and the maintenance concerns. This is not the standard we strive for, and we appreciate you bringing these matters to our attention. Rest assured, we are taking steps to address these issues to improve our guests' experience. We hope to have the opportunity to serve you better in the future.Sincerely,Hotel Management
par un voyageur
Publié le 31 août 2024 sur Expedia
The pictures was nothing like the actual hotel was and it smelled terrible like cigarettes the rugs were stained , microwave and fridge were stained and dirty and when I cancel they had the nerves to still charge me for one night when I only stayed for like an hours trying to cancel with the Expedia customer service.
Commentaires de Gestion de l’hôtel
1 sept. 2024 par Hotel Management, Gestion de l’hôtel
Dear Gisselle, Thank you for your feedback. We regret that the condition of the room did not meet your expectations and that the experience differed from what you anticipated. The cleanliness concerns you mentioned are being reviewed with our team to ensure better standards. We understand your frustration regarding the charge and suggest reaching out to the booking provider for further assistance. Your comments are valuable for us to improve.Sincerely,Hotel Management
